Sugar C. Abellana

Sugar Abellana Virtual Assistant / SMM WORK EXPERIENCE PROFILE INFO I am a versatile virtual assistant who wants to be part of organization where I can grow and use my abilities and skills to contribute to the growth of the organization and at the same time hone these skills for my personal advancement. iResponse Business solutions. Inc Quality Evaluator| SME |Team Lead JUNE 2015 - March 2022 Conducting evaluation and monitoring calls between customers and agents. Email Management and responsible for overseeing day-to-day performance and results. Concentrix Customer Service Representative |Sales Agent May 2022 - June 2023 CONTACT Resolve customerinquiriesandissuespromptly Provide Good quality service Phone #:--Email: Address: Inayawan Cebu City, Philippines Skype: - Ensuring a positive and satisfactory experience with every interactions AppoinmentSetter/VirtualAssistant/SMM Cold calling |Sales Agent |Lead Generation specialis July 2023- June 2025 Do Cold calls to Prospective Customer CORE SKILLS Customer Service via Phone, Chat Email, Email Management, Data Entry/Encoding, Conducted research, identified, high-potential lead Worked with Sales team toconvert qualified leads Creating and Posting Social Media Post EDUCATIONAL ATTAINMENT Admin Support Eulogio “Amang” Rodriquez Institute of Science andTechnology Video Editing / Graphic design BS Computer Science 2003 -2007 University of the Visayas 1999 -2003 Online Research, Product Research TOOLS & PLATFORMS Microsoft Word, PPT and Excel Google Spreadsheet and Docs Capcut, Canva, ChatGPT Zoom, Google Meet, Skype, VICIDIALER, Dialtower, Genesis Cloud, Five9, Zendesk, Salesforce, Fieldroutes Inayawan Elementary School- CHARACTER REFERENCE Lizel Abellanosa | HR GENERALIST PHONE #: - Chrislyn Cabañero | SUBJECT MATTER EXPERT PHONE #: -