Suellen Manduriaga

Accomplished, decisive and driven professional with over 14 years in Call Center and Workforce Management experience and a record of developing proactive relationships with customer accounts. Employ exceptional skills including written and verbal interactions with strong research and analytical skills. Expert Workforce Senior Manager with the ability to mentor, provide educational inputs and guide to my junior staff. Exceptionally talented in Customer Service piece and had the chance to service in an Airline company as a Chief Supervisor in Reservations. Well versed in financial analysis based on my previous roles and experienced in process improvement.