Sue Sienna Dinglasan

SUE SIENNA DINGLASAN PROFILE You can definitely hire me as I have been trained for various roles already, so you can be assured that I am very much flexible and have the right work ethics that every company needs. I am very resilient, I have faced a lot of challenge personally and professionally that I got through with flying colors. I have been an agent, a leader and an Assistant Operations manager already so I value both employees and the company with balance. I can think outside the box.I can work under pressure, I experienced having multi-million dollar quotas and have faced company setbacks I have all the tools needed like a noise-cancelling headset, wired internet connection and a powerful PC with Windows10 and an i5 processor CONTACT PHONE: - or- Address: 1504-B Fabie st brgy 815, Paco Manila Online profiles: Facebook https://www.facebook.com/sue.dingla san Skype: live:.cid.c8fd009fc1c38731 LinkedIn https://www.linkedin.com/in/dinglasansienna-b- Onlinejobsph https://www.onlinejobs.ph/jobseekers/ info/392368 EMAIL:- TOOLS FAMILIAR WITH GOOGLE WORKSPACE AIRCCALL SALESFORCE, 360 WORKSPACE EDUCATION Tertiary: St. Scholastica’s College A.B. Mass Communication Undergraduate TomasdelRosarioCollege BalangaCity, Bataan S.Y- Secondary: St.JamesAcademy Malabon, Metro Manila S.Y- Primary: La ConsolacionCollege Mendiola, Manila S.Y- WORK EXPERIENCE(OLDEST TO LATEST) Customer Service Representative WITH UPSELLING Company Name : HSBC HDPP Position Title : HSBC UK Direct CSR Specialization : Banking/Financial Services Industry : CallCenter / IT-Enabled Services / BPO Duration : August 2007 –March 2010 Monthly Salary : Peso 18,347 ++ bonus, compensation and allowance Work Description: Specializes in HSBC UK Credit Cards general inquiries, Bank Accounts general inquiries, lost and stolen and BACS Recalls,UPSELLING card protection policies,insurance,bank appointments Customer Service Representative WITH UPSELLING Company Name : DELL UK Position Title : Consumer market CSR Specialization : IT DISTRIBUTION Industry : CallCenter / IT-Enabled Services / BPO Duration : March 2010– Dec 2012 Monthly Salary : Peso 21,117 ++ bonus, compensation and allowance Work Description: Specializes in handling queries after sales, upselling insurance and softwares to be transferred to Sales team INBOUND/OUTBOUND SALES REPRESENTATIVE Company Name : SYNNEX CONCENTRIX Position Title :B2B Inside Sales Representative Specialization : IT Distribution Industry : CallCenter / IT-Enabled Services / BPO Duration : Dec 2012-March 2017 Monthly Salary : Peso 22,0000 ++ commision, bonus,compensation and allowance Work Description: Purchasing management (admin task),calling to update bids for bulk orders,offering deals of clients such as HP,Lenovo,Dell,fixingorders,answering queries on purchases and deals/bids,meeting Sales target averaging to$30M MARKETING ASSISTANT Company Name Position Title Specialization Industry Duration Monthly Salary : SWEET VIBRATIONS USA Virtual Assistant : Adult toy online selling in all social media platforms : Social Media Marketing/ : June 2018-January 2019 : $100/week INCONTACT RINGCENTRAL ZOIPER AIRBNB ------------------------------------ SPECIALIZATIONS: Work Description: Conceptualizing what ads to post.Giving instructions to Graphic Artist on how to Photoshop images,Researching effective influencers, ways to boost likes and reach greater audience.Doing Amazon reviews.handling Amazon store Operations assistant (homebased) Company Name : OLM BUSINESS SOLUTIONS - EDEN Position Title : Operations Assistant for EDEN Specialization : Administrative work and scheduling of staff Industry : CallCenter / IT-Enabled Services / BPO Duration : April 2019-June 2020 Monthly Salary : Peso 20,000 ++ bonus, compensation and Work Description:Workign homebased, doing admin tasks like scheduling cleaners,managing dashboards of the company B2B SALES CUSTOMER SERVICE HOSPITALIZATION AND HOSTING LEAD GENERATION OUTBOUND SALES EXECUTIVE (homebased) Company Name : WEBINK Position Title : Outbound Sales Representative Specialization : Web Services Industry : CallCenter / IT-Enabled Services / BPO Duration : May 2019-June2019 Monthly Salary : $2,450(conditional) Work Description: generate leads and sell our web design & Digital Marketing Services. You will be responsible for sales of the packages provided to you by Webinks for web design services & Digital Marketing services. All-around CUSTOMER MANAGER(homebased) Company: http://haychenterprises.com/ Position Title: Customer Manager Specialization : Web Services Industry : CallCenter / IT-Enabled Services / BPO Duration : May 2019-July 2019 Monthly Salary: $400 Work Description: generate leads and sell web design & Digital Marketing Services. You will be responsible for sales of the packages provided to you by Webinks for web design services & Digital Marketing services.Answering company calls and emails OUTBOUND SALES Assistant Operations Manager-REMOTE Company Name : AXIS SOURCE POINT(varous campaigns handled) Position Title : Outbound Sales Team Leader Specialization : Telemarketing Industry : CallCenter / IT-Enabled Services / BPO Duration : May 2019-Nov 2020 Monthly Salary : $4.50/hr Work Description: Manage teams of 9 agents per team and take calls to offer Ugrade for Home Security campaign,Merchant Cash Advance campaign and Chat sales campaign and assist the CEO in coming up with good strategies for effective tele selling. All-around CUSTOMER MANAGER(homebased) Company: http://haychenterprises.com/ Position Title: Customer Manager Specialization : Web Services Industry : CallCenter / IT-Enabled Services / BPO Duration : May 2019-July 2019 Monthly Salary: $400+ commission Work Description: generate leads and sell web design & Digital Marketing Services. You will be responsible for sales of the packages provided to you by Webinks for web design services & Digital Marketing services.Answering company calls and emails CUSTOMER SERVICE REPRESENTATIVE company Name : Clearsource Ph Position Title : Sunrun CSR Specialization : Solar installations after sale assistance Industry : CallCenter / IT-Enabled Services / BPO Duration : July 2021-December 2022 Monthly Salary : Peso 23,000 ++ bonus, compensation and allowance Work Description: Specializes in handling queries after sales, helping in solar panels issues and troubleshooting LEAD GENERATION SPECIALIST VA Company:HARNESS SOLAR USA Position title: Lead generation specialist part –time Harness Solar Specialization: lead generation Duration:ongoing from July 2021 to present Work description: scrubbing and submitting homeowners that is eligible to get solar installation, All-around Virtual Assistant (homebased on call) Company: https://www.chowentertainment.org/ Position Title: Administrative assistant Specialization : Entertainment Industry Industry : CallCenter / IT-Enabled Services / BPO Duration : May 2019-present Monthly Salary: $100/task Work Description: generate leads to sponsor productions and email reach out or Facebook reach out to potential sponsors for events and gatherings. Create contents for FB and Instagram accounts REAL EASTE VIRTUAL ASSISTANT Company: Beverly &Co Position: General VA Industry: Real Estate Duration: March 2 2022-October 11 2023 Monthlu Salary: $100/wk Work Description: Setting Appointment with Home seller to the realtor, Managing FB page to post Open housed announcements and properties sold, Finding properties to buy via different platforms, answering emails and inquiries AAIRBNB HOSTING VIRTUAL ASSISTANT Company: Hadrian Homes Beverly Hills Position: General Virtual Assistant Specialization: Inbox Management Industry: Property rentals/accommodation Duration: Sep 11,2023-October 21 2023 Monthly salary: $750 Work description: answering Airbnb inquiries and messages in a timely manner.Informing main hosts about guests concerns