Sue-Ann Pauwels

Sue-Ann Pauwels's Resume Personal Details Phone Number--LocationGauteng, Johannesburg Region NationalitySouth Africa (ID:-) Age27 (28 Nov 1991) My Next Job PreferredPosition in accordance to experience Gauteng, Johannesburg Region R190, 000- R200, 000 pa Intermediate position Notice Period: Calendar Month Career Summary Company Position Duration Johannesburg Water Infrastructure Planning & GIS Administrative Clerk & Systems Trainer Sep 2016 – Current Worldwide Advisory Services , Fair-trade Solutions & GIC Discovery Financial Advisor Supervisor Claims Administrator & Receptionist & Accounts Administrator Jan 2014 – Aug 2016 H.O.M.A.C Secretary Sep 2012 – Apr 2013 Nedbank Collections Agent May 2012 – Oct 2012 Nedbank DRRS Administrator May 2012 – Oct 2012 van de Venter & Mojapelo INC Debt Collector Jun 2011 – Mar 2012 K&P Maintenance & Repair Receptionist Jan 2010 – Dec 2010 Skills Current Expert/Specialist IMQS Microsoft Office SAP Map guide Extensive Communication Complex Problem Solving Customer Service Highly Motivational Interpersonal Skills Research And Planning Employment Sep 2016– CurrentInfrastructure Planning: GIS Administrative Clerk and Systems Trainer (Johannesburg Water) Gauteng, Johannesburg Region Permanent Intermediate position Attending queries, E.g. Clearing and deletion of user accounts on mapguide. Scheduling- boardroom bookings, email notification to all attendees. Preparation- registers agendas, minutes, required stats, etc. Attendance Minute taking. -Minutes- typing and distribution. Submit all new asbuilts to the data coordinator. Print sufficient forms for the requesting office. Training new MGOS and IMQS users monthly. Compilation of manuals for different training categories. Interviews and selection of temping administration staff. Supervision of admin staff appointed for special projects. – Timesheet sign offs. Collections of department stats -Updating spread sheet on the server. Filing -Update training sheet and schedule training. Adding new users on the system Printing, Binding manuals and tests. Log and link all new asbuilts. Processing invoices on SAP. Project Management Jan 2014– Aug 2016Financial Advisor, Supervisor, Claims Administrator, Receptionist, Accounts Administrator (Worldwide Advisory Services, Fairtrade Solutions & GIC Discovery) Gauteng, Johannesburg Region R- Per Month Basic Salary Plus Commission Pension And 13th Cheque Permanent Intermediate position in the Insurance (Financial) sector Contacting clients and setting up meetings, either within an office environment or in a clients' homes or business premises; Conducting in-depth reviews of clients' financial circumstances, current provision and future aims; Analysing information and preparing plans best suited to individual clients' requirements; -completing risk analyses; Researching the marketplace and providing clients with information on new and existing products and services; Designing financial strategies; -assisting clients to make informed decisions; Researching information from various sources, including providers of financial products; Reviewing and responding to clients changing needs and financial circumstances; Promoting and selling financial products to meet given or negotiated sales targets; Negotiating with product suppliers for the best possible rates; -liaising with head office and financial services providers; Liaising with other professionals, such as estate agents, solicitors and valuers; Keeping up to date with financial products and legislation; Producing financial reports; Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments; Meeting the regulatory aspects of the role, e.g. requirements for disclosure, costs of the services provided and also the advised products. Greet clients Operate switchboard and direct all telephone calls Data Entry -Organize incoming and outgoing mail Order and maintain supplies for office stationery and kitchen Other relevant administration duties Company Compliance Cell phone Insurance Claims Accounts Administer training programs for new hires and existing staff. Work with management on refining and scheduling appropriate training sessions. Develop training documents that support call centre operations Create residual training pieces to foster growth. Develop contests, awards and themes that increase agents' loyalty and focus quarter. Notable team and department information. Meet with human resources to review staffing levels and employee issues. Meet with peer staff to coordinate new hire, residual, product, computer and sales training. Meet with MIS to review computer hardware, software and database issues. ---Meet with outside field staff to review upcoming events and call centre / outside participation. Reason for Leaving: growth Sep 2012– Apr 2013Secretary (H.O.M.A.C) Gauteng, Johannesburg Region Temporary junior position in the Safety (Safety, Security & Defence) sector Answering telephone calls Maintaining diaries Arranging appointments Taking messages - typing and word processing Filing Organising and servicing meetings (producing agendas and taking minutes) Managing databases Prioritising workloads Co-ordinating mail-shots and similar publicity tasks Reason for Leaving: The organisation i am currently at is a NPO i am looking for a job with a stable salary structure. May 2012– Oct 2012Collections Agent (Nedbank) Gauteng, Johannesburg Region R8000.00 Per Month Basic Salary Plus Commission Temporary Intermediate position in the Banking (Financial) sector Collection on personal loan accounts. Rehabilitation of clients overdue accounts. Inbound Outbound Tracing Customer Service Data Capturing Reason for Leaving: health May 2012– Oct 2012DRRS Administrator (Nedbank) Gauteng, Johannesburg Region R8000.00 Per Month Basic Salary Plus Commission None Temporary Junior position in the Admin (Admin, Office & Support) sector Mailing letters to debtor’s. Up loading letters sent to debtors for upcoming court appearances. Termination of accounts in termination queue Reason for Leaving: Health Jun 2011– Mar 2012Debt Collector (van de Venter & Mojapelo INC) Gauteng, Johannesburg Region R4000.00 Per Month On Target Earnings Commission, UIF Contract junior position in the Telecommunication (Telecommunication) sector Collection on CellC, Ekurhuleni Municipality, Stellenbosch Municipality. Rehabilitation of clients overdue accounts. Inbound Outbound Tracing Customer Service Data Capturing Reason for Leaving: Growth Jan 2010– Dec 2010Receptionist (K&P Maintenance Repair) Gauteng, Johannesburg Region R5000.00 Per Month Basic Salary Plus Commission Contract Entry Level position in the Building (Building & Construction) sector Answering visitor’s inquiries about company. Directing visitors to appropriate contacts. Sorting mail. Answering incoming calls. Arranging appointments for guests to meet with company staff. Reason for Leaving: contract expired Education Jan 2017Facilitation Skills training programme On-going Plan and prepare for facilitation Facilitate learning Evaluate learning and facilitation Jan 2017Train the trainer EOH (IMQS) Training needs analysis Learning objectives Plan training program Conduct training Evaluate training Mar 2014 Re5 Certificate at Moonstone Regulatory Examination Body (Professional Institution) Re5 Sep 2010Computer Certificate at M.A.D Centre (Professional Institution) M.S Word M.S Excel M.S Outlook PowerPoint Internet, M.S Publisher Dec 2009Senior Certificate Grade 12 / Matric at Oakdale Secondary (Secondary/High School) English Afrikaans Mathematics Accounting Business Studies Economics, Life Orientation Languages Current English–Speak, Read, Write Afrikaans–Speak, Read, Write