Sudiksha Arora

With over 13 years of experience in Customer Success, Account Management, and Strategic Growth, I’ve worked with some of the most dynamic SaaS startups and mid-sized companies across sectors like retail, QSR, and hospitality—managing global enterprise clients and building long-term value-driven partnerships.

What sets me apart is my ability to think beyond the script. I don’t just execute strategies—I build them. Whether it’s launching new customer success frameworks from scratch, reducing onboarding timelines by 50%, or reimagining loyalty programs based on primary customer research, I bring a problem-solving mindset rooted in first principles.

Key Accomplishments:

• Successfully led large enterprise client accounts with multi-million-dollar ARR, consistently exceeding retention and upsell goals.
• Designed and executed customized loyalty and CRM strategies for leading retail and F&B brands, improving customer lifetime value and engagement.
• Reduced client churn significantly by building proactive engagement models and implementing feedback loops that actually drove product improvements.
• Acted as the internal voice of the customer—working cross-functionally with product, marketing, and operations to enhance user experience and operational efficiency.
• Mentored and trained customer success teams to be outcome-focused and customer-obsessed.

Skills Snapshot:

• Customer Success Strategy
• Enterprise Account Management
• Loyalty & CRM Programs
• Onboarding & Retention Optimization
• Cross-functional Collaboration
• Stakeholder Communication
• Data-backed Decision Making
• Market Research & Customer Insights
• Team Leadership & Mentoring

I thrive in fast-paced, ambiguous environments where building from the ground up is the norm. I'm especially passionate about mission-led brands and founders solving real-world problems with heart and intellect. My approach is collaborative, customer-first, and results-oriented.

As a freelancer, I bring not just skills but intent—whether you're looking to set up your CS function, improve customer retention, design loyalty frameworks, or craft engagement strategies that drive measurable impact.

If you're seeking a strategic partner who can plug in quickly, think holistically, and execute with clarity—let’s talk.