Sudhir V. Usnale

 RESUME SUDHIR V.USNALE Contact Number: - (INDIA, Pune) E-mail- Career Profile Summary: 16+ years of experience in Microsoft Dynamics 365 CRM Administration, deployment Windows IT Administration, Infrastructure Setup, Management, Security Product Deployment and implementation, Cloud Administration. Highly skilled, accomplished and talented IT professional with diverse knowledge of Windows Server 2008, 2012, 2016, 2019 Installation, Configuration, troubleshooting. Having Microsoft Dynamics CRM and PowerApps, designing, Deployment, solution creation, testing, and implementation experience. AWS Cloud Computing, AWS Cloud Services, SaaS, Virtualization, Ticketing tools, Application Deployment & Management, Operations Support, Business Continuity, Migration, DR Failover, ITIL Process, Incident Management, Problem Management & Documentation. Good Hands on experience in Windows Server 2008, 2012,2016 technologies and DR Activities, Business Continuity drills, DR testing, AWS provisioning and good knowledge of AWS services like EC2, Elastic Beanstalk, S3, Glacier, RDS, VPC, CloudFront, Direct Connect, Route53, Cloud Watch, Certificate manager, Worked on Security tools in AWS Cloud IAM, AMI, SSM, AWS Guardduty, AWS Config, AWS Inspector. Looking for a challenging position to utilize my knowledge and skills in a renowned organization. Presently working as Technical Support Engineer Expert in Fujitsu India Pvt., Ltd., Pune in Windows Server Administration, product deployment, troubleshooting in hybrid environment, deployment of security agents, tools like fireeye, Macfee endpoints. Providing constant technical support for applications to ensure optimal durability and reliability. Single handedly rolled out the DR activity plan successfully in the history of the failures. Experience in Installation and configuration of Third party vendor applications and integration with Windows IIS Server, Jboss on Ubuntu, Redhat Linux. Through understanding of infrastructure (Firewalls, F5 load balancers, PaloAlto firewall, hypervisor for VMWare and Hyper V, storage, monitoring, security etc ). Experience with virtualization technologies such as HyperV/VMWare and AWS Cloud solutions architecture.. Technical Skills I have 10+ years of experience with Enterprise Microsoft Technologies, Microsoft dynamics CRM, & AWS Cloud Administration, Support, Implementation. Windows Server Support : Windows Server 2008, 2012, 2016,2019. Linux Server Support: Redhat Linux, Ubuntu 14, Centos 8. Security Tools : : Fireeye NX,HX, XDR Security Tools. Development : MS Dynamics CRM, PowerApps. Application Support: Microsoft Dynamics CRM, PowerApps, Web based technologies, Application Servers, Web Servers: IIS 6.0 & Higher, Jboss 6.1, Dimensions 12, IBM Bigfix 9 deployment. Database: SQL Server 2005/2008/2012 (Hands-on) Operating Systems: Client Server (All Windows versions), Ubuntu 12.04, Redhat Linux OS Virtualization: VMware, Hyper-V, AWS Cloud Virtualization. Storage : HPE, DELL, Oracle. RemoteTools: Citrix, Terminal Services, RDP, RDPAdmin, VPN, TeamViewer, Join me, DameWare, CyberArk PAM. MonitoringTools: My Keynote, SCOM, Dundas, App Dynamics, AWS Cloutwatch. Ticketing Tool: Remedy, Jira. Scripting: Windows PowerShell, VB Script. Others: Disaster Recovery, ITIL, Technical Support, Windows Infrastructure, Office 365 Application Support, Application Build & Deployment Tools, Operation Support, Microsoft Intune, Zero Touch and SCCM, Windows 10 Task Sequencing, MCP, MCSE ,MCSA, WSUS, Server Migration, Application Migration, DNS, DHCP, VPN, Active Directory, Troubleshooting skills. Security tools like Fireeye NX,HX, CM, XDR Cloud security tool. Cyber Ark PAM. Soft Skills Outstanding skills in developing long-term relationship with clients by providing excellent customer service. Ability to manage the most complicated tasks and situations in an efficient manner Ability to maintain a smooth flow of work and information and achieve perfection in every project Quick learner with an ability to implement new skills effectively Hardworking, dedicated and confident employee with an ability to outperform Core Competencies: Strong analytical thinking, problem solving, creativity. Interpersonal skills and teamwork ability. Skilled at handling documentation. Dedicated to finishing projects by or even before the set deadline. Experience Details: Organization: Oracle India Pvt. ltd., Pune. Duration: 13th Oct 2022 – till date Designation: Principal Architect Responsibilities: Providing Oracle Cloud Administration, Support, Implementations, troubleshooting, Architect, support, after deployment of Apps. Having experience in technical architecture designing, development, deployment, support, Administration of Oracle, AWS Cloud services. Worked on project requirements, implementation, tasks for cloud technologies implementation, support. Capturing Customer requirement in proper format, understanding their requirement and guide, mentor to technical teams for solution designing. Supporting, creation of solution, form designing, implementation and day-to-day tasks and activities platform troubleshooting escalated support calls. Good understanding of installation and deployment of Microsoft Active Directory, Windows Authentication, Windows Networking, Performance and security. Designing and implementing backup & restoration plans using windows tools. Oracle Cloud backup, VM backup, restore, deployment, troubleshooting. Having Experience in AWS Cloud security Administration, Deployment, Implementation. Organized, executed, manage and document workshops, meetings and requirements sessions with the client representatives, and consulting team; Interacted effectively with other members of the consulting team to arrive at best-in-class solution, and provide a sustainable and scalable solution architecture and application to meet client’s requirements. Managed Scrum meetings with multiplatform engineer teams and successfully implemented, met required targets as per requirement. Ensured completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc. Delivered all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget. Organization: Fujitsu India Pvt., Ltd., Pune. Duration: 17th Oct 2017 – 17 Oct 2022 Designaion: Technical Support Engineer Expert Responsibilities: Providing Microsoft Dynamics functional and technical support, Implementation, design , architect, troubleshooting, and deployment. Having experience in Security Monitoring, deployment of Agents Fire eye Agents for NX, HX, CM MacAfee Endpoint client agent products in an entire organization and project wise. Designing action plan for preventing malicious activities when suspicious happens in monitoring. Need to create action plan on Fire eye configuration management. Deployment of Agent, troubleshooting updates for agents, push latest versions as per approval from management and team manager. Having experience in technical architecture designing, development, deployment, support, Administration of Dynamics 365 CRM and Power Apps. Having experience in Dynamics 365 (online) integration projects with legacy/in-house applications like Outlook, Teams. Also, worked on .Net framework, CRM SDK, SQL Server. Mentoring and Training of L1 and L2 resources in windows Server Hybrid Environment. Capturing Customer requirement in proper format, understanding their requirement and guide, mentor to technical teams for solution designing. Experience in designing and deploying custom reports/Dashboards with Dynamics 365. Supporting, creation of solution, form designing, implementation and day-to-day tasks and activities platform testing, workflows & escalated support calls. Good understanding of installation and deployment of Microsoft Active Directory, Windows Authentication, Windows Networking, Performance and security. Designing and implementing backup & restoration plans using windows tools. Designing & Configuration of Microsoft O365 and Office O365 Users, Roles, Profiles, Device Intune MAM and MDM configuration. Autopilot Devices Configuration, Installation for Onboarding users in Microsoft O365. Installations and configurations of SQL Server 2008, 2012, 2019 in enterprise Windows Environment. Actively participated in Disaster recovery, testing activities, Business continuity, and maintenance. Actively worked with network team to make sure backup links are restored properly using On-call person and made available business continued. If any service goes down, then proactively took control and activated backup DR setup and router traffic to Standalone setup and then deployed application patches successfully and tested using testing team., Windows Server HyperV Management, Deployment, troubleshooting, VM Creation, Cluster Administration, creation. Contributed migration from 2012 windows server to 2016 server environment for successfully in Core computing hybrid environment. Managed Scrum meetings with multiplatform engineer teams and successfully implemented, met required targets as per requirement. Tools: IBM’s Bigfix 9 Platform Deployment Tool, Microsoft Dynamics CRM, Power Apps, Power BI reporting, PAM CyberArk, XDR Security tool, Fireeye NX,HX, CM, DLP Endpoint Security. Net Backup tool. Organization: Pitney Bowes Software’s Pvt., Pune Duration: 15thJun 2016 - 28 July 2017 Designation: Sr. Support Engineer Responsibilities: Providing L2 & L3 support to Windows Network issues. Mentoring and Training of L1 and L2 resources in windows Server environment. Providing day-to-day Windows Servers escalated support calls. Automating Repetitive tasks to reduce efforts using PowerShell. Designing and implementing backup & restoration plans using windows tools. Installations and configurations of Windows Server Windows 2008, 2012, Office 365 support and administration. Designing and deployment of Active Directory, DNS, DHCP servers. Knowledge of Network routing protocols BGP, IGRP, EIGRP, OSFP, IPAM management, Application load balancers. Actively participated in Disaster recovery, testing activities, Business continuity, and maintenance. Daily DR Moc drills, need to make sure take PIT backup and then start CR changes. If something goes bad then need to restore the working PIT Backup using VMWare tools Snapshot manager. Actively worked with network team to make sure backup links are restored properly using On-call person and made available business continued. If any service goes down then proactively took control and activated backup DR setup and router traffic to Standalone setup and then deployed application patches successfully and tested using testing team. Time to time alert notification sent to stakeholders and business to recovery progress. Proactively made available services available to customers first and then informed in proper manner. More than 30 instances, we have managed to do a recovery of production application in crisis including one DC crisis incidents in which recovered 5 applications together within agreed time. Datacenter Drill for more than 50 production applications in one go, under an important RBI’s recommendation. Hyper V Administration, VM’s Creation, Configuration management in Windows Environment. Installation of VMWare VSphere 5.5, 6, Server/Client Support, Administration. Designing roles and setting up permissions. Planning and implementation of Consolidation of servers Planning and implementation of Windows 2008 upgrade to 2012. Planning and implementation of Hardware Refresh of Windows server boxes approaching EOL. Providing on call support & Taking Initiatives to improve stability of environment Creating and submitting RCA to higher management for any SEV1 issues. Co-ordination with other Support teams for (Windows, Storage, Network etc) Also, active participant in team co-ordination activities. Performance Tuning (at server level) Capacity Management, Change Management, Incident Management, Problem Management ITIL methodologies implementation and operational management. Collaborating with application teams to help them find out Performance bottlenecks and providing alternate solutions. Installation, up gradation, Applying Hot Fixes/Patches. Backup & Restore Automation activities. Planning for disaster recovery for new Windows Server on the basis of criticality Act as a technical resource for internal and external projects Ensure there are robust procedures and processes within the application support function remit Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers To examine potential areas for Service Improvement and raise proposals with the Service Manager. Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications. Performing research on various recurring problems and assisted in finding root cause. Tools: Windows Backup. Symantec Backup. Achievements Successfully rolled-out server & application migration from 2013 to 2012 environment. A perfect ITIL methodology implemented throughout the migration. Deployed and lead the whole process single handed to achieve the migration successfully. Implementation, includes risk analysis / mitigation, technical documentation, communication plans, implementation / back-out plans, and team coordination Automation Temp Cleaner / Disk Space / Logs. Received thumps up award for outstanding commitment & dedication for one of the business most critical activity DR Change Single-handed rolled out the DR activity plan successfully in the decorations of history of the failures With my experience and expertise, I rectified the issue in Load balancer, which was causing outage for one of our Major application. Organization: Trimble Mobility solutions Pvt. ltd., Pune. Duration: June 2013 – June 2016 Designation: Systems Engineer Responsibilities and Nature : Worked with Technical Support Team which is responsible for of Job Infrastructure services on Microsoft Windows Technology. Technical Environment: Over 30 Windows 2008 server Boxes, hosting two Data Centre is using MS Windows Server 2008, 2003 Server. Hardware Migration : Migrated 13 instances of MS Windows Servers to new hardware with higher operating system versions like 2012. Migration was done in a manner that this stays transparent to all applications. They need not change any connection strings or settings Windows Server Consolidation : Planned and consolidated multiple Windows server instances. At the same time also ensuring that, it stays transparent to dependent applications. Responsibilities: Providing L2 & L3 support to Windows Network issues. Mentoring and Training of L1 and L2 resources. Providing day to day Windows Servers escalated support calls Automating Repetitive tasks to reduce efforts. Designing and implementing backup & restoration plans Installations and configurations of Windows Server Windows 2008, 2012, 2016 Office 365 support and administration. Disaster recovery, troubleshooting, testing etc. Leading local Disaster Recovery planning and execution activities. Controlling the development and maintenance of the Disaster Recovery Plan and supporting documentation Leading/Participating in Disaster Recovery meetings and reviews Representing Disaster Recovery plans to Supplier. Coordinating Disaster Recovery exercises and Third Party Vendors. Dealing with various teams (BSG, Database team, Server team, Network team, Security Team, Application Vendors) for Product support and Project implementation. Troubleshooting / getting the bugs fixed by vendors & keeping the TAT as minimum as possible. Also doing an Impact analysis of the fix given by the vendor on the existing system (wrt front-end and back end). Performing UAT & SIT for the patch / fix released by vendor. Installation of VMWare VSphere 5.5, 6, Server /Client Support, Administration. Hyper V Administration, VM’s Creation, Configuration management in Windows Environment. Designing roles and setting up permissions. Planning and implementation of Consolidation of servers. Planning and implementation of Windows 2008 upgrade. Planning and implementation of Hardware Refresh of Windows server boxes approaching EOL. Providing on call support & Taking Initiatives to improve stability of environment. Creating and submitting RCA to higher management for any SEV1 issues. Co-ordination with other Support teams for (Windows, Storage, Network etc ). Team co-ordination activities, Performance Tuning (at server level) Capacity Management, Change Management, Incident Management, Problem Management. Collaborating with application teams to help them find out Performance bottlenecks and providing alternate solutions. Installation, up gradation, Applying Hot Fixes/Patches. Backup & Restore Automation. Planning for disaster recovery for new Windows Server on the basis of criticality. Tools: Symantec Backup. HP Service Center Organization: Capita India Pvt., Ltd. Pune Duration: 25 Apr 2011 – 30 Apr 2013 Designation: IT Support Engineer (Desktop Engineer) Worked in Capita India Pvt., Ltd., Pune as an IT Support Engineer (Desktop Support). Supported UK Next client in hybrid Hypervised environment with Citrix and Windows server 2003,2012 environment. Responsibilities: Network Administration, Desktop, Laptop and Application support for UK Next Clients. Citrix Application support, troubleshooting, and installation, troubleshooting. Installation & Configuration of Windows Server 2003, 2008, 2012, Active Directory Installation, Configuration. Creation of Logins, Roles and granting rights. Designing and deployment of Active Directory, Sites, DNS, DHCP servers, IPAM, Load balancer Management. File group management and space management. Designing and implementing Windows backup & restoration plans. Handling Configuring on Windows & Citrix Virtualization heterogeneous environment. Windows server monitoring and tuning. Hyper V Administration, VM’s creation, Configuration in Windows Environment. Transform and move data from various systems. DR activities, testing. Business continuity management, CRs management, deployment in production environment. Disaster recovery plan process defined and standalone setup prepared for any sudden crisis. Proactively involved in each steps of project management (initiating, planning, executing, monitoring and controlling and closing) for new project / systems. Application Availability - Proactively improve application serviceability, reliability and scalability Problem, Incident & Performance Management of the applications. Suggest alternatives to meet business requirements and improve performance of the system with documentation of technical impacts, cost and timeliness of implementation. Identify opportunities to improve and automate business processes. Seize on opportunity to reduce or save cost. BIA(Business impact analysis) done once the service gone done and informed the business teams and immediately in Generating MIS Reports, Patch Upgradation of Windows Server’s. Assist in resolving all problems with production Server’s. Assist the application development group with the design and implementation of Windows server’s Error handling mechanisms. Implementation and managing windows network. Worked with Windows Server 2003, 2008 Webserver Application Pune-Intranet. Supported Citrix Virtual Desktop’s & Server’s and worked on DRAC Chasis as needed if incase Server’s which are configured on it is not responding for hosted Intranet Application. Initiatives Streamlined process of Illustration rollout. Taken Initiative for new processes and standards of IT Related Tasks. Organization: Telematrix India Pvt.,Ltd.,Pune. Duration: (5 Apr 2010 – 24 Apr 2011) Designation: Oracle Apps Technical Consultant. Responsibilities Worked as a Oracle Apps Technical consultant for one year in Telematrix India Pvt.ltd. pune from 5 April 2010 to 24 April 2011. Deployed and implemented Linux based oracle apps 11i server on which application server had installed and configured. Worked on technical modules and created users and configured for privileges properly. Creation of responsibilities, concurrent programs and forms, reports and attached under correct hierarchy folders on server and tested successfully. Troubleshooted Red hat Linux and configuration experience in client & server side handled troubleshooting and administration with Oracle ,10g,11i server. Well versed with Oracle's development tools including reports, forms, BI publisher, Workflow Builder and OAF.Having experience in configuration and setups for Oracle applications modules. Created UAT, Production environments as needed and implemented and tested successfully. Organization: Mphasis an HP Company, Kharadi, Pune. Duration: (30 Mar 2009 – 05 Apr 2010) Designation: Tech Process Officer. Responsibilities Worked as a Tech Process Officer Mphasis, an HP Company, EON IT Park, Kharadi, Pune,. JOB PROFILE: - Email Support for worldwide and US HP notebook Customers. This was purely Core technical process. I am involved in giving solutions to customer’s queries and issues. The queries range from operating systems to software installation updates; anti-viruses to security related aspects and hardware issues. HP recommends Windows XP, Windows Vista, and Windows 7 for his notebook. I did all kind of client side troubleshooting in previously mentioned OS’s. Solved Network Related Problems, Installation of Software’s and Anti-Viruses and Security related troubleshooting, look after vendors (Software & Hardware), solved unresolved user related problems in daily tasks. Organization: IBM Daksh Pvt.,Ltd.,Pune Duration: (Sep 2008 – 30 Mar 2009.) Designation: Customer Support Executive Responsibilities Worked with IBM Daksh as a Customer Support Executive for the period of 7 months. Job Profilte: - Voice based process supporting one of the cellular service provider’s Customers, which taught me patience and respect is the key for customer satisfaction. I was worked in Daksh from Sept 2008 to 30 March 2009. Organization: Shivajirao Patil SSK Ltd.,Ambulga Nilanga. Duration: (May 1999 – Feb 2002.) Designation: Computer Operator Responsibilities Worked as a Computer operator in Shivajirao Patil SSK LTD., Ambulga Nilanga Dist.Latur for 3 Years, From May.1999 to Feb 2002. JOB PROFILE: - Solving h/w and N/w problem of clients on Direct Troubleshooting. While working with company, i did all kind of hardware troubleshooting of desktop PC’s. I made the whole EDUCATIONAL QUALIFICATIONS Degrees / Certifications MCA (Master of Computer Application) BA (Bachelor of Arts( English) D.I.S.M(Diploma in Information and System Management) Higher Secondary Certificate (HSC) Microsoft: Microsoft Certified 2003 / 2012 Cloud : AWS Cloud Certified Solution Architect Associate 21 June 2021. Microsoft Certified Professional (MCP - 2003) Microsoft Certified System Administrator (MCSA) 2003 & 2012 Microsoft Certified System Engineer (MCSE) 2003 & 2012 CCNA(Cisco Certified Network Administrator) 2010. D.C.P. (Diploma in Computer Programming 1 Yrs. Course.) Computer typing 60 wpm (English, Hindi, Marathi) PERSONAL PROFILE :- Father's Name:Shri.Vasantrao Dashrathrao Usnale Date of Birth:02th May 1981. Language Known:Marathi, English and Hindi. Correspondence Address:C/o Shamrao PawarAshok Society, Thergao, Pune-411033. Contact Details:Mobile No-,-. Marital Status : Married. Passport No & Validity: T- Validity to 15/07/2029. Pan Card Number:ABKPU3421C Location Preference:Pune. AREA OF INTEREST :- 1. Server Administration in Networking Environment and Troubleshooting. 2. MS SQL Server Support, Administration, Oracle DB Applications Support & Administration and Management. Declaration: I shall be glad to give you any further information regarding my education, family background, interests or as desired. Thank you for your cordial consideration. I look forward to hear you. Place:Pune Date: Sudhir V. Usnale