Sudhir S P Raikhar

 SUDHIR S P RAIKHAR Senior Professional IT Proficiency with 17+ years of experience, dedicated in Project Management, E2E Solution Design, Quality Management across OSS & BSS IT stack, for large Telecom service providers. Could drive and implement productive solutions at enterprise level. Having appropriate strength in Business and domain knowledge, enables to permanently streamline OSS/BSS applications and achieve customer satisfaction. Education & Certification Bachelor of Engineering / M V J College of Engineering / Bangalore University. Certified in ITIL by Axelos Certified in Lean Management by Simplilearn. Certifications in Progress- Prince 2. Personal Data Address 654, 17th C Cross 2 Stage Indiranagar, Bangalore – 560038 Phone - E-mail-- Social Media www.linkedin.com/in/ sudhir-s-p-raikhar-547a61a Key Skills Requirement Management BPM, Business Analysis Enterprise Architecture Application Architecture System Analysis & Design Quality Control & Assurance. Software Project Management Program Management, Customer Relationship Management Risk Management Vendor Management Test Management Technical Skills OSS/BSS Product Life Cycle Management, Quote Management, Lead Management, CRM Network Delivery Time to Market, Order to cash, Service Delivery, Billing (Pre-Paid & Post-Paid, R&C, PM, AM, CM, DTS, OCS,) Network Inventory, Partner Management & Billing, Device Management Service Assurance Network Assurance SLA Management, Linux, Unix, VoIP, 4G, LAN, WAN, MAN, WLAN COTS: COMPTEL, WFM, Elite-IPLMS, Elite-AAA, Elite-PCRF NETCOOL, Oracle BRM, MS-CRM, JIRA, JMeter, Remedy, Rational ReqPro. Languages English Kannada Hindi Konkani Experience Sep 2017 Feb 2019 Dec-2012 - Dec-2016 Sr. Manager – OSS/BSS Applications. TATA Sky Broadband Pvt Ltd. Bangalore Project Management Understand the business scope from sales & marketing teams & convert business requirement into technical requirement Create & Govern Project plan for Technical implementation from Partners, Vendors. For various OSS/BSS systems. Manage change requests in existing project scope, project schedule, and project costs using appropriate methods. Estimate efforts using estimation techniques, Track project activities, risks, dependencies and deliver products/services timelines using project management methodology. Communicate, Collaborate & Manage cross functional teams/OEMs across geographical regions Align & allocate internal & external resources. for Development, Testing. Build & support. Ensure the Waterfall/Agile method is followed during project implementation. Conduct governance meeting with internal & external stake holders and provide dashboard reporting to senior management. Handle IT/Network Operations issues and resolve with plan. Govern the CAB approval process. Align team/partners to automate the process, to achieve process improvisation. Create AOP, required for annual budgeting, New project and Renewals of contract of various OEMs across OSS/BSS systems. New Service Offering & Techno Functional Validation Create RFP, technical Solution document, for various broadband offerings to be implemented at PLM, CRM, service order, Billing, Community Wi-Fi, Anti-phishing, Anti-malware, and Parental control. Engage with technology partners and OEMs to drive and implement Solution for Community Wi-Fi, IPV6, Intercom and build New Product Model in PLM and update order flow in CRM, Billing. Also provide solution for SOC/NOC operations. Technology Partner, OEM Recommendation Drive and govern the various phases like SRS, Development, UAT deliverables, verify and certify results with respective user and recommend the partner for the proposed solution. Governance Present monthly broad review, to higher management and work on actionable items. Review weekly updates from Partners, Vendors managing BSS and OSS applications, to ease NOC/SOC operations. Review monthly various Application performance, Operations issues, and various reports and take relevant actions towards process of execution, improvisations. Project Manager & Solution Architect Sterlite Technologies Pvt Ltd. India. Clients: Mauritius Telecom & TATA Sky Broadband. Requirement Analysis & Project Management Organized requirement work shop, performed gap analysis, updated and baseline the requirement specification document, for CRM, Billing and create technical specification document. Create TO BE functional L2, L3 application process flow with data model & high level service transaction information. Work with senior management for on-shore/off-shore model with multi-cultural team. Perform effort estimation, budgeting, resource allocation, create WBS, project plan and track project activities. Ensure, SDLC life cycle process is followed and quality deliverables are provided during Development, System testing, System Integration testing & UAT. System Analysis & Design Communicate across communities to build best fit solution to facilitate E2E Architecture, which is Secure, Scalable, Functional, provides performance. Design E2E Application flow across network & how data base is organized. Involved as active stakeholder from, Concept phase to Delivery phase Define, Design and produced the enterprise Architecture with stakeholders, for various OSS/BSS function Derive End to End Process, Business & Functional flow for, Time to Market(T2M), Order to Cash(O2C) and Time to Resolve(T2R) Involve in finalizing as how OSS/BSS components tie together in Network, to support functional transactions and provide high performance. Create & Review distinct High-level design documents, to understand T2M, O2C and T2R journeys supported by OSS-BSS Components. Create data model and data flow diagram using tools, for OSS/BSS transactions. Create & review Interface Specification document with stakeholders for OSS/BSS transactions. Provide sequential flow diagrams, cross functional application data flow diagrams to cross functional teams to understand Define & finalize database design discussion with DBA, to suit E2E architecture. Review low-level design document for each of the module with all stakeholders and validate transaction flow, matches that of ISD. Ensure the design of the OSS/BSS product suits the TM forum standards and abide e-TOM model. Quality Control & Assurance Identify defects in early phase of SDLC and ensure to close, prior delivery. Provide & review High Level Business scenarios to create UAT document. Provide Integration scenarios for SIT and Component scenario for ST phase. Ensure the test bed created for ST, SIT and UAT environment, to execute test scenarios. Review all security related test cases and tests executed successfully. Project Management Perform Scoping, Budgeting, Scheduling, Resource planning and project tracking. Identify Project risks and create mitigation plans. Communicate across communities to achieve continual improvement & provide quality results on time. Review the results and receive sign off from the client. Dashboard & Reporting Create weekly, Monthly project status dashboard and drive the governance meeting. Key Achievements Managed & delivered high quality, transformation project to Mauritius telecom in various phases, using customized solution for COMPTEL, Elite Mediation, WFM, Selfcare integrated with existing systems of Mauritius Telecom. Activation/ Deactivation of Fixed, Broadband & Mobile services – COMPTEL Collection of XDRs of Fixed, Broadband & M0bile services – Elite Mediation Work Order Management – Elite WFM Selfcare for End Customers - CWSC Successfully delivered IPV4/IPV6 dual stack implementation for broadband service, with BSS, AAA, PCRF, IPLMS integrated solution to TATA Sky Broadband Private Limited. Jan-2006 - Nov-2012 Business Analyst IBM India Pvt Limited, Bangalore. Clients: AT&T and KPN Telecom Development & Testing- 2006 to 2008 Developed all enhancement AT&T project towards, Service Assurance, Service order Management area using C, C++ Successfully executed all System Test and System Integration test cases. Solution Design Accountable for requirement management activities. Key resource to create & review solution design document with stakeholders Ensure the design of transaction flows, aligned across OSS/BSS stack. Baseline Integration spec document for north & south bound applications. Business Process Management Create or update L2, L3 process flows, based on BRD, Design & ISDs. Test Management – 2006 - 2010 Accountable to provide & review business, Integration and system level scenarios with stakeholders Supervise and manage Test life cycle, for all kinds of defects for System Test, Integration test. May 2005 Oct 2005 Sr. Software Engineer Ness Technologies Pvt Limited, Bangalore Client: Micromuse UK Design & Development Completed design & development SNMP Rules files for Netcool to monitor Cisco, Alcatel, Juniper, Avaya, Ericson devices. Testing Complete Unit Testing, perform build and execute test cases for System Test. Tools & Languages Omnibus parser, Netcool, Perl, netSNMP v2C, Linux. Oct 2004 May 2005 Software Engineer Vigasu Consultancy Services Pvt Limited, Bangalore Design & Development Designed VOIP functionality using redirect server and made use of OSIP template for development. Languages C, C++, OSIP Jun 2002 Oct 2004 Associate Software Engineer S.R.G Systems Private Limited, Bangalore Design & Development Completed design and Development projects for linguistic based software used in national banks to support regional translation. Completed Development of SNMP Implementation of monitoring tool to monitor SRG network. Languages & Tools: C, C++, SNMP MIB parser. .