Sudhir Kumar Narang

         I have been working as a Customer Service Representative for 7 years, who specialize in chat, phone, and email support where. I am capable of handling Technical Issues along with Sales with my Rapport building skills that I have learnt over the years from my experience and training. I am a pro at handling comments and inquiries on Facebook and other social media channels along with having experience of Facebook page moderation and Zendesk support. I know how to turn negative into positive.

 

           I am glad to inform you that I can perform all the above actions with great responsibility. I am a very flexible, Organized, and workaholic Person and ready for all types of projects whether Big or Small, Long Term or Short Term. Day and Night Shifts don’t mean for me. I can work with less training and supervision with the help of my problem-solving nature.

 

           I can run the work smoothly from my small and peaceful home office and eligible to create a big or small team when it is required. I have high-speed internet and a PC with high specification, power back-up, internet backup, and a laptop too in case I have to travel or anything so that work could be going on without any interruption.

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Past   Experience:

 

Customer Service Representative || Live Chat AND & Email support | Serco

Resolving issues of clients and raising support tickets.

 

Customer service Representative || Virtual Assistant (Part-Time) | NEW Tech Pharma

Creating Database/managing Emails, Facebook and other SMM support, Calls, and medicine Requests, Processing Orders.

 

Customer Service Representative | First-source LTD

I worked with First source LTD as a Customer Service Representative for their USA process Comcast an internet service provider in the USA.

I handled:

Chat process

Sales was included ( selling new plans or subscriptions)

Technical issues: ( Errors and technical issues with the router)

 

Live chat support | JP-Morgan

August 2015 - September 2017

Live chat support

 

Email and chat support/ Technical support | Tech Mahindra

November 2017 - August 2019

 

Currently working as English community manager for  Saledo Global LLC.

Email and social media support/SMM

 

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I know how to work with Dropbox, Google Sheets, Excel, Last pass, Google Drive, Excel, Word, PowerPoint, Zendesk, Twak to, Livetex, Omnidesk, Zoho, Jira, Bili Tools, Masare, and Shyplight which can be a plus. 

 

I'd love to be a part of your team to help maximize your business.

If you have any questions, I am just a message away.