Sudeen Cleghorn

SUDEEN CLEGHORN OBJECTIVE To provide excellent service by using my skills and experience, which will enhance efficiency, productivity and growth in this noble institution. EXPERIENCE Kamelia Ricketts – Jamaica Getaway Travels Receptionist • Answer all calls and assist with travel queries • Make reservations (attractions) Alliance One - BookIt.Com. (July – Aug) 2013 (Feb – July) 2014 Customer Service/Sales Agent • Make reservations (flights, hotels and attractions) • Walk customers through navigation on website • Convince callers to make a reservation • Assist customers with making the most appropriate and affordable booking Conduent – Union Bank. (Oct 2015 – Dec 2017) Senior Customer Service Agent • File Claim (dispute fraudulent charges, charged too much or charges were duplicated, item paid for was not as described) • Financial Advisor (educate customers of how to avoid fees and overdrafts, manage and monitor accounts) • Assist customers with Online Banking (enrollment, reset challenge questions, passwords and userids, set up bill payment, do transfers/wires, educate and advise customers of how to protect their debit/credit cards online) Etech Strobe Communication - Keais (Dec 2017 - Oct 2018) Medical Administrative Specialist • Medical record retrieval on behalf of attorneys for court hearings. Upwork - Healthcare Gallery & Wellness Spa (Nov 2018 - Present) Wellness Care Coordinator • Book, cancel and reschedule appointments • Data Entry • Virtual Administration • Graphic Designing • Google search (research) _______________________________________________________________________________ EDUCATION 2 Salvation Army (1998 – 2000) Corinaldi Avenue Primary School (2001 – 2007) Anchovy High School (2008 – 2013) Western Educational Institute (2014) QUALIFICATIONS English B I English A II Mathematics II Caribbean History III Geography III REFERENCE • Kameilia Ricketts – Jamaica Getaway Travels Founder - • Primrose Houghton – Advantage General Manager - 3