Subrata Mukherjee

Subrata Mukherjee Objective I am confident of my qualification and my grit hard work and love for dedicated application will help me in being as asset to your organization. Obtain a scalable position in the IT industry for sharing the years of diverse experience that rewards all from continuing growth shared by others experience. Focus on Wide Area Networks technologies with related hardware & software, which offers an immediate challenge, growth and advancement according to performance and ability.  Profile Nine years of IT industry experience encompassing a wide range of skill set, roles and industry verticals. Extensive experience with analysis, design, development, customizations and implementation of Customer Service. Proficient in analyzing and translating business requirements to technical requirements and architecture. Strong Hardware knowledge skills, Object Oriented Programming and development knowledge Experience in leading and managing teams. Handled multiple roles - Project Lead, Voice and Data, System Admin, Vendor Handling. Good communication skills, interpersonal skills, self-motivated, quick learner, team player. Skill Set DSL: ADSL Technology, DSLAM, MDF, Auditing. HARDWARE: Computer Hardware, Application Installation Languages: Basic Knowledge of ASP and PHP O/S: All Windows Version (including Server), Mac OS, Processes:ALCATEL LUCENT’s QMS (Quality Management System) Education: Diploma in Computer Application - 1999, LCC (UP), India, Professional Experience Aug 10 – Till,Business for HardwareNetcom Services,Kolkata, India Network Maintenance of Different Clients. Dot matrix, Laser & Inkjet Printer Repairing at Customer Place Single Handed. Manage Windows 2003 Server and Windows 2000 Server at Different Client. Configure and Manage Basic and Wireless Router. Configure ADSL Router of Different Service Provider for Clients at Kolkata. Customer Support through Remote Desktop Connection. Environment: All Windows Operating System Aug 09 – July 10, Senior Technical OfficerAlcatel Lucent Network Management Services India Ltd, Kolkata, India As a Senior Technical Officer (Telecommunication) responsible for VOICE and DSL fault Repair, Managing Vendor, and Auditing for Airtel Broadband & Telemedia Services in Kolkata India. Responsible for DSL fault within SLA period to our customer. Configured and maintain different types of ADSL and normal Router and Modem Deliver new and complex high quality solutions to customer to prevent repeat fault in same category. Responsible for managing vendor, completing of fault and installation of DSL line Reports, Auditing of New Installation. Responsible for effective communication with the customer. Provide day to day solutions to the customer. Utilize in-depth knowledge of functional and Technical experience in Computer Hardware and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer. Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals. Key projects handled so far Support for Bharti Airtel Ltd. Environment: ADSL technology, VOICE, PRI and BRI, Customer Network Analysis. Team Size: 9 to 10 Achievements: Received A2 appraisal on yearly appraisal. Jan 08 – Jul09,Senior Technical Officer Bharti Airtel Ltd, Kolkata, India As a Senior Technical Officer (Telecommunication) responsible for VOICE and DSL fault Repair, Managing Vendor: Responsible for DSL fault within SLA period to our customer. Configured and maintain different types of ADSL and normal Router and Modem Deliver new and complex high quality solutions to customer to prevent repeat fault in same category. Responsible for managing vendor, completing of fault and installation of DSL line Reports, Auditing of New Installation. Responsible for effective communication with the customer. Provide day to day solutions to the customer. Utilize in-depth knowledge of functional and Technical experience in Computer Hardware and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer. Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals. Environment: ADSL technology, VOICE, PRI and BRI. Achievements: Received A1appraisal on yearly appraisal. Aug 06 – Jan 08,Senior Service EngineerMicrotech System,Kolkata, India Network Maintenance of Different Clients. Dot matrix, Laser & Inkjet Printer Repairing at Customer Place Single Handed. Manage Windows 2003 Server and Windows 2000 Server at Different Client. Configure and Manage Basic and Wireless Router. Configure ADSL Router of Different Service Provider for Clients at Kolkata. Customer Support through Remote Desktop Connection. Environment: All Windows Operating System Nov 04 – Jul06,Service Engineer Technomech, Kolkata, India PC Maintenance, PC Troubleshooting. Dot matrix & Inkjet Printer Repairing at Customer Place Single Handed. Network support for different client. Environment: All Windows operating System Jan 02 – Oct 04, Hardware EngineerTechnical Associates, Kolkata, India Hardware Maintenance. Assembling Computers. Environment: All Windows Operating System Apr 2000 – Dec 01, System Administrator BCL, Kolkata, India Managed Server and Networking. Create Domain & Making Web Site Using PHP. Environment: All Windows Operating System Training: CCNA Authorized training center. References: Available upon request