Subodh Dhakal

SUBODH DHAKAL Address Kathmandu, 44600 Phone - E-mail- Organized and dependable professional seeking a full-time role in a dynamic, collaborative environment that encourages teamwork and personal growth. Proven ability to manage multiple priorities with a positive attitude while leveraging interpersonal skills, effective time management, and problem-solving expertise to fulfill organizational goals. Committed to taking on added responsibilities and embracing professional challenges as needed. Websites, Portfolios, Profiles • www.linkedin.com/in/ subodh-dhakal13 Work History 2020-06 - 2022-09 Associate Business Analyst Novo Nordisk Service Centre India Pvt Ltd., Bangalore • Collaborated with cross-functional teams (including external suppliers • • • • • • • • • Oceasoft and Accenture) to ensure successful execution of crucial initiatives. Member of Agile delivery team responsible for operation and maintenance of novoFMS system, testing, validating and verifying new releases including timely updates of system specific guides and SOP (Standard Operating Procedure) documents. Actively contributed to team's success by sharing knowledge, insights, and best practices during regular meetings and collaborative working sessions. Participated in regular training sessions and workshops to stay updated on industry best practices and emerging technologies relevant to job function. Demonstrated excellent problem-solving skills when faced with unexpected challenges, devising innovative solutions that minimized negative impacts on project timelines or budgets. Collaborate with QA team to define test cases and assist with testing efforts in HP ALM (TIMS) for new features released by vendor Oceasoft. Performed ITSM (incident, problem and change management) activities including handling of deviations (both major and minor). Lead to successful execution of projects like SRV implementation and Biotool. Also, a core member of novoFMS NNI project. Assisted in periodic system evaluation, IT Risk Assessments and actively contributed in maintaining knowledge-base for team members. Responsible for access management for novoFMS, creating service accounts, onsite implementation support including active participation in both internal and external audits. Also, responsible for onboarding and training of new team members. • Assisted sites on purchase, installation and configuration of various facility monitoring devices. • Part of various network migration projects including monitoring of servers during an upgrade executed by Accenture. • Worked closely with project team and multiple stakeholders to ensure that requirements were understood and deliverables aligned with long-term business objectives, while also collaborating with business stakeholders to determine the application roadmap. 2019-02 - 2020-06 Associate Operations Analyst NuSecond Technologies Pvt Ltd. and Novo Nordisk Service Centre India Pvt Ltd., Bangalore • Performed compliance related that included periodic system evaluation • • • • • • • and testing of new features and functionalities. Drafting new SOP (Standard Operating Procedure) and system specific guide documents for various site areas. Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly. Assisted system managers on performing IT Risk Assessment for new systems. Performed onboarding of external consultants and drafted and managed site specific contracts. Supported various sites with incident management, problem management and change management activities. Actively participated in strategic planning meetings, contributing valuable input towards team and department objectives. Established strong relationships with key stakeholders, fostering collaborative environment conducive to achieving shared goals. Technical Skills C C++ Python Java Microsoft Office package (Ms- Word, Excel & PowerPoint) HTML Agile Methodologies (Scrum & Kanban) Interpersonal Skills • • • • • • • Confident, determined, and quick learner Capable of rapidly building relationships and establishing trust Strong critical thinking and problem-solving abilities Highly motivated with strong self-esteem Able to cope with challenging situations Effective decision-making skills Adaptable and flexible Education 2014-08 - 2018-06 Bachelor of Engineering: Computer Science & Engineering Visvesvaraya Technological University - Belagavi, Karnataka, India • GPA of 2.93 • Research Project (8th Semester) - Aadhar Based Biometric Voting System: Develop an Aadhar based voting system with the aid of biometric device to make the present election system in India more secured • Computer Graphics Project (6th Semester) - A simple game developed for computer graphics project with the title 'Shoot The Rings' where balls were shot to clear the upcoming obstacles. 2011-06 - 2013-05 High School: Science Education St. Xavier's College - Maitighar, Kathmandu, Nepal Percentage: 76% 2000-04 - 2011-03 School: Science Gandaki Higher Secondary Boarding School - Pokhara, Kaski, Nepal Percentage: 78.13% Languages Nepali: Native language English Hindi Interests Ethical Hacking Artificial Intelligence Network Security Internet of Things Hobbies • • • • Playing sports Passionate traveler & Enthusiastic hiker Reading fictions Gymming Proficient (C2) Proficient (C2)