Subham Ghosh

Subham Ghosh Regional Lead Operation Address Geetanjali Apartment, Block-A, Near Mahananda High School, Mahakal Pally, P.O-Siliguri, Dist-Darjeeling West Bengal, 734001 Phone-/- E-mai- Profile Summery Experienced in Supply chain and last mile Operation, Engaged in smooth operation and functioning. 6 years of overall experience from quality to control to managing hub and last mile operation including franchise operation, Warehouse operation, stock management, procurement , vendor management, Transportation & supply chain and their operation , Capable of Organizing, managing and implementing of Planning and sources. Worked in many projects and drive to a successful achievement and company goal. Work History 2020-09 – 2021-04 Regional Lead Operation Snapdeal.com, West Bengal and Sikkim Was looking after entire West Bengal & Sikkim operation (7 Branches). Demonstrated respect, friendliness and willingness to help wherever needed. Resolved conflicts and negotiated mutually beneficial agreements betweenparties. Performed duties in accordance with applicable standards, policies and Managed on-site evaluations, internal audits and customer surveys. Developed and implemented performance improvement strategies and plansto promote continuous improvement. Supervised work of contracted employees to keep on task for timely completion. Exceeded goals through effective task prioritization and great work ethic.Developed team communications and information for meetings. Oversaw daily operations to ensure high levels of productivity. Quickly learned new skills and applied them to daily tasks, improving efficiencyand productivity. 2019-07 - 2020-09 Area Lead Operation Creativity@Best Technologies Pvt. Ltd, North Bengal  Look after all the Manpower recruitment for LMA, ODH in the Flipkart for North Bengal Location.  Give training to the Delivery Executives regarding Flipkart Parameters like Delivery, SOPs etc.  Look after their Salary, PF, ESIC and other Payment related issues.  Travelling to the different Hubs of North Bengal for Manpower deployment. Team Leader Operation 2018-07 - 2019-07 Flipkart.com Siliguri Managing day to day Last mile activities & ensure smooth Operation Managing1 DC & 3 Franchisee DC operation including RPC Centre. Ensure clear understanding of the company's policies and vision and how theLast mile contributes. Planning, organizing & implementing necessary steps to smooth Operation. Achieve individual, team, and company goals Coordinate and monitor the receipt, order, assembly and dispatch of goods. Shipment Processing & Quality controls Ensure 100% Compliance on RTO &Reverse processing to dispatch on same time. Work closely with Logistics Managers to ensure customer freight is being movedefficiently Successfully marinating all the last mile compliance. Ensure 100% Compliance on RTO & Reverse processing to dispatch on sametime. Managing 3P Reverse pickup of entire east Region. Quality check, Quality control and refund processing. Controlling third party vendor and their shipments flow to ensure smoothoperation. Respond and deal with Escalation & communication by email. Identified issues, analyzed information and provided solutions to problems. Resolved problems, improved operations and provided exceptional service. Developed and implemented performance improvement strategies and plans to promote continuous improvement. Subject Matter Expert (BPO) 2017-05 - 2018-07 Wipro BPS Ltd, Kolkata  Trained the entire Batch for the process in P20.  Solve the queries and the errors in SAP P20 of my batch.  Knowledge in Delivery, Ordering & Returns Scraping etc.  Knowledge in client Handelling through WebEx meetings.  Knowledge of Handelling entire team of twenty five people for production.  Increased reliability of data, decreasing errors by 40-50%.  Improved receipt of information to clients from one hour to a half-a-day faster. Subject Matter Expert (BPO) - Infosys BPS, Bangalore  Process customer orders of products and services by entering orders into the computer system and ensuring that orders are filled correctly and on time  Stay informed on all company services and products so customer inquiries can be answered correctly.  Set up customers with automatic orders to avoid late missing incomplete or forgotten orders.  Collect customer information including payment options and record for future reference.  Handle customer complaints and questions regarding problems with orders. Officer Administration - Writer Safeguard Pvt. Ltd. Siliguri  Prepare the quality, administrative & financial reports on monthly basics. Developed detailed ad-hoc financial reports for management to plan & forecast the Annual budget. - HDFC Housing Finance Sales Officer  Give Housing loan to the customer by analyzing the eligibility and the criteria. Education Background Bachelor: B.A(English Major) North Bengal University, 2007 MBA: Chartered Finance Management Indian School of Business Management and Administration, 2015 Accomplishments Personal information1.Gender: Male.Marital status: Married 3. Nationality Indian 4. Father name Kuntal Ghosh 5.Mother name Swati Ghosh 5. Permanent Address: Geetanjali Apartment, Block-A, Near Mahananda High School, Mahakal Pally, POSiliguri, Dist.-Darjeeling, West Bengal, Pin-734001 Declaration Declaration I do hereby declare that all the information has provided over here is the best of my Knowledge and belief. I will be grateful to you if I get an opportunityto serve you my best. Signature Subham Ghosh