Subha Mukherjee

Subha Mukherjee Mobile: - Email :-Total Experience: 5+ Years Organization: TCS Designation: Team Lead CAREER VISION: | Project Management | Service Delivery | SDH/FTTH/GPON | Technical Support | Team Lead CAREER CONSPECTUS • A dynamic professional with over 5+ year of experience in Telecom Sector with exposure to optimum performance of P2P/P2MP/RF Network, FTTH(GPON) network , Leased Lines, Operations & Service Delivery. • Strong installation, troubleshooting and administrative skills. Able to meet and exceed expectations in quality and rollout with strong contribution to organizational goals through continued development of professional skills. • Good Knowledge of end to end network, that helps in managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. • Good Hands on Experience in Managing and Troubleshooting on end to end leased line, RF and Internet Circuits provided to Enterprise and Consumer Customers. • Knowledge of troubleshooting the circuits by following the Last Mile Connectivity and Hardware Involved in the Last mile. • Comprehensive understanding of various WAN technologies like Wireless, Leased Line. • Basic knowledge of SDH/RF/MPLS/GPON network. • Co-ordination with OEM vendors for resolving faults. • Driving Customer complaints pertaining to outage. • Promising Network and Service availability. • Ability to complete the work within the predetermined deadline independently. • Providing extensive service, support and on site instruction to field engineers. • Recognized as a Team Player and a performer, consistently completing assignments on time. • Strong time management skills; highly organized, Self-directed, and efficient, consistently meet stringent deadlines. • Possess excellent interpersonal, communication and analytical skills with demonstrated abilities to establish and maintain good relationship with co-workers and management. • Deft in improvising and implementing new processes / systems. • Capable of working within flexible schedules. CORE COMPETENCIES INCLUDE: 1.Technical Support 2.Remote Access 3.Customer Service 4.Team Handling 5. People Leadership 6.Motivator 7.Team Facilitator 8.Process Management 9.Operations Maintenance Hands on Experience : Equipment Tejas-TJ1500,TJ1420,TJ1600,MC100 Fibcom-6325,6335,6350 ECI-BG20,BG30,BG64,XDM-100,300,1000,3000 & NPT Huwaei-OSN6800,OSN8800,U2000 Calix-844E Huwaei HG8240T ALU ONT 240G Vendor Tejas Fibcom ECI Huwaei Calix Huwaei Nokia/Alcatel Technology SDH/PDH SDH/PDH SDH/PDH SDH GPON GPON GPON Software/ Application /Tool CRM, HPSM, Citrix, Metasolv, Netcracker, Oracle, HDM, EliteCSM, BMC Remedy, ECRM, Multi-vendor NMS Current Work Experience: Organization TCS Domain Technical Support NOC(Team Lead) Duration 2 Years 6 Months(June 2018- till) Role/Responsibilities • • • • • Providing resolution/support to our customer over call and mails on AAA home services(Internet, LL & TV). Driving team to achieve the targeted SLA of customer complaints & co-ordinate with partners for resolving faults within the time being. Analysis the weekly report based on resolution to close the lagging gap with resolving network operation and performance issues. Providing Support for Home AAA services to customers of our reputed Client based on UAE. Attending Critical cases and high escalation cases and taking participation on live troubleshooting. • • Handling Client expectation like reduce repeat failure or complaint, Weekly and monthly performance detail report, team productivity, BQ management ETC. Managing team manpower, count daily basis through rostering, trained people about new GPON, AAA, LTE technology , taking team huddle to enhance team performance. Previous Work Experience: Organization Accenture Domain Transmission, Technical Operation in Bharti Airtel INOC project Duration 1 Year( 8th June 2017- 13th June 2018) Role/Responsibilities • • • • • Driving customer complaints & co-ordinate with partners for resolving faults. Diagnosis and trouble ticket closure, resolving network operation and performance issues. Providing Network Support for Leased Lines/Internet/MPLS Networks to various customers of Bharti Airtel pan India. Handling Airtel Pan India, IWAN (Internal Wide Area Network) (P2P, P2MP) Wireless & Clear Channel Connectivity Links. Escalation Handling and Operational Governance. Follow proper escalation. • Attending Customers queries regarding link issues which includes Last Mile Issues, Routing issues & various other issues regarding the Network Applications being used by the customers. • Handling Last Miles on RF, Leased Line, ISDN, Ethernet, and STM Links Connectivity. • Also taking care of all the issues related to connectivity, packet drops, Latency, flapping. • Coordination with field engineers and provide them support regarding configuration related issues within SLA. • Low-throughput issues, Routing problem on Leased line, RF, Internet links. • Assuring maximum uptime to customers to meet Service Level Agreement. • Escalation of issues to vendors providing level 3 support depending upon the network criticality. • Follow up of Problems on Circuit with NOC and Involved Upstream service providers for IMPLS Circuits. Previous Work Experience: Organization Bharti Airtel UNOC Domain TAC-2 level(Fault Management & Preventive Maintenance) Transmission Duration 11 months(Aug 2016-June 2017) Role/Responsibilities • • • • Driving customer complaints & co-ordinate with partners i.e. (Ericsson, NSN, Aircel,Tikona, Sify) for resolving faults. Diagnosis and trouble ticket closure, resolving network operation and performance issues. Providing Network Support for Leased Lines/Internet/MPLS Networks to various customers of Bharti Airtel pan India. Attending Customers queries regarding link issues which includes Last Mile Issues, Routing issues & various other issues regarding the Network Applications being used by the customers. • • • • • • • Handling Last Miles on RF, Leased Line, ISDN, Ethernet, and STM Links Connectivity. Also taking care of all the issues related to connectivity, packet drops, slow browsing, Latency. Coordination with field engineers and provide them support regarding configuration related issues within SLA. Assuring maximum uptime to customers to meet Service Level Agreement. Escalation of issues to vendors providing level 3 support depending upon the network criticality Follow up of Problems on Circuit with NOC and Involved Upstream service providers for Circuits. Rerouting of critical links affected in major outage for early restoration. Previous Work Experience: Organization Railtel Corporation of India Ltd. Domain Transmission/ Trainee Engineer at NOC Duration 1 Year(Aug 2015- Aug 2016) Role/Responsibilities • Monitoring Railtel's Eastern region network(SDH/DWDM) • Fault monitoring, fault reporting, and help to rectify from NOC. • Co-ordinate with field team and take update of all kind of faults. • Handling all types of customer issues of circuits related(SDH/PDH) and responsible to resolve the issues related transmission. • E1/SDH Circuits rerouting. Interpersonal Skills & Hobbies:• Fast Learner, Positive Attitude, Hard Working, Confident & Sincere. • LAN gaming, Playing Cricket etc. Education Qualification:• Passed Diploma in Electrical Engineering from M.B.C Institute of Engineering & Technology in 2015(Aug 2012-Jul 2015) under WBSCTE. • 12th from WBCHSE Board in 2012(June 2011-Mar 2012) under WBCHSE. • 10th from WBBSE Board in 2010(June 2009-Mar 2010) under WBBSE. Personal Information: PAN No:- CFMPM5174C DOB: 20th Nov, 1994. Current Address: B-404, Sunny Fort, ECO Urban, Newtown, Kolkata-700135 Permanent Address: Vill. - Kalshi, PO. - Chotkhanda, PS. – Memari , Dist.- Purba Bardhaman, West Bengal. PIN-713146. Date- Subha Mukherjee