Suayda Ali
| 69 Jhansi Road Northdale Pietermaritzburg 3201
|-|- https://www.linkedin.com/in/suayda-ali-
Objective
To secure a dynamic and challenging role, utilizing my skills and experience in administration, customer service,
and education to drive youth development, entrepreneurship, and community service initiatives.
Personal information
Gender: Female
Date of birth: 12/03/1996
Education
Mingungundlovu TVET College
Management Assistant,
-
Mingungundlovu TVET College
Early Childhood Development Education
-
Nomaswazi High School
National Senior Certificate (Matric)
2014
Experience
Woolworths Country Road Group
Cashier and Customer Assistant
Dec 2019 - Jan 2022
Managed cash register, handled customer transactions, and provided excellent customer service.
- Demonstrated adaptability and teamwork, working effectively with colleagues to achieve sales targets and store
goals.
- Developed strong communication and problem-solving skills, resolving customer complaints and concerns.
Typo Cotton On Group
Festive Seasonal Sales Assistant
Dec 2023 - Jan 2024
Assisted customers, processed transactions, and maintained store displays.
- Participated in visual merchandising and contributed to a 20% increase in sales.
- Developed strong communication and problem-solving skills, resolving customer complaints and concerns.
Checkers
Cashier
Apr 2024 - Jan 2025
Managed front-end operations, handled customer transactions, and provided excellent customer service.
- Demonstrated entrepreneurial skills by suggesting sales promotions and increasing sales by 15%.
- Collaborated with colleagues to achieve sales targets and store goals.
Skills
- Entrepreneurship - Youth Development - Community Service - Customer Service - Computer Literacy Microsoft Office (Outlook, OneNote, Excel, PowerPoint)
Project
Administration for a local non funded daycare centre
- Participated in a community service project, providing support to underprivileged children (2019)
- Developed and implemented a marketing strategy for a local business, resulting in a 25% increase in sales (2020)
Certification
TEFL Introduction Online Certificate
Demonstrated knowledge of teaching English as a foreign language, including lesson planning, classroom
management, and language acquisition principles, enhancing youth development and education skills.
Office Administration Certificate
Developed skills in office administration, including records management, communication, and organizational
techniques relevant to administrative roles in the program/company.
Safety and Occupational Health Certificate
Acquired knowledge of occupational health and safety principles, including hazard identification, risk assessment,
and emergency response procedures, ensuring a safe working environment in line with company values.
HIV/AIDS Counseling and Testing Certificate
Trained in HIV/AIDS counseling and testing, including pre- and post-test counseling, testing procedures, and
referral services, demonstrating commitment to community service and health initiatives.
Receptionist Introduction Certificate
Learned receptionist skills, including telephone etiquette, appointment scheduling, and customer service
techniques, enhancing communication and interpersonal skills essential for the program/company
Microsoft Word Basic Certificate
Developed basic skills in Microsoft Word, including document creation, formatting, and editing, improving digital
literacy and productivity in administrative tasks
MSC Business College Skills Programme Sales Assistant (General Business Start up)* Certificate
Acquired knowledge and skills in sales assistance, general business start-up, and entrepreneurship, enhancing
ability to support small businesses and entrepreneurs in programmes/companies
