Suayda Ali

Suayda Ali | 69 Jhansi Road Northdale Pietermaritzburg 3201 |-|- https://www.linkedin.com/in/suayda-ali- Objective To secure a dynamic and challenging role, utilizing my skills and experience in administration, customer service, and education to drive youth development, entrepreneurship, and community service initiatives. Personal information Gender: Female Date of birth: 12/03/1996 Education Mingungundlovu TVET College Management Assistant, - Mingungundlovu TVET College Early Childhood Development Education - Nomaswazi High School National Senior Certificate (Matric) 2014 Experience Woolworths Country Road Group Cashier and Customer Assistant Dec 2019 - Jan 2022 Managed cash register, handled customer transactions, and provided excellent customer service. - Demonstrated adaptability and teamwork, working effectively with colleagues to achieve sales targets and store goals. - Developed strong communication and problem-solving skills, resolving customer complaints and concerns. Typo Cotton On Group Festive Seasonal Sales Assistant Dec 2023 - Jan 2024 Assisted customers, processed transactions, and maintained store displays. - Participated in visual merchandising and contributed to a 20% increase in sales. - Developed strong communication and problem-solving skills, resolving customer complaints and concerns. Checkers Cashier Apr 2024 - Jan 2025 Managed front-end operations, handled customer transactions, and provided excellent customer service. - Demonstrated entrepreneurial skills by suggesting sales promotions and increasing sales by 15%. - Collaborated with colleagues to achieve sales targets and store goals. Skills - Entrepreneurship - Youth Development - Community Service - Customer Service - Computer Literacy Microsoft Office (Outlook, OneNote, Excel, PowerPoint) Project Administration for a local non funded daycare centre - Participated in a community service project, providing support to underprivileged children (2019) - Developed and implemented a marketing strategy for a local business, resulting in a 25% increase in sales (2020) Certification TEFL Introduction Online Certificate Demonstrated knowledge of teaching English as a foreign language, including lesson planning, classroom management, and language acquisition principles, enhancing youth development and education skills. Office Administration Certificate Developed skills in office administration, including records management, communication, and organizational techniques relevant to administrative roles in the program/company. Safety and Occupational Health Certificate Acquired knowledge of occupational health and safety principles, including hazard identification, risk assessment, and emergency response procedures, ensuring a safe working environment in line with company values. HIV/AIDS Counseling and Testing Certificate Trained in HIV/AIDS counseling and testing, including pre- and post-test counseling, testing procedures, and referral services, demonstrating commitment to community service and health initiatives. Receptionist Introduction Certificate Learned receptionist skills, including telephone etiquette, appointment scheduling, and customer service techniques, enhancing communication and interpersonal skills essential for the program/company Microsoft Word Basic Certificate Developed basic skills in Microsoft Word, including document creation, formatting, and editing, improving digital literacy and productivity in administrative tasks MSC Business College Skills Programme Sales Assistant (General Business Start up)* Certificate Acquired knowledge and skills in sales assistance, general business start-up, and entrepreneurship, enhancing ability to support small businesses and entrepreneurs in programmes/companies