Su Jin Kim

I’ve worked at customer service center for 2 years in the Korea. So I am confident to do well. I have experience working in a call center from home. I have a good computer and two monitors, so I can work in an optimal environment. I have a lot of experience working in customer centers, so I am confident in handling customers and being flexible in my work. I majored English in the university. I am a native Korean speaker born in Korea. So I am very fluent in Korean.If you hire me, I'll study and work hard. I will become a helpful staff for your company. I will be an employee who is very helpful to the company.And I will do my best sincerely. I really want to work for your company. Thank you so much.

Key Skills:

§ Client engagement and support

§ Report development

§ Research

§ Statistical analysis

§ Proposal development

§ Customer service

§ Records management

§ Scheduling

§ Change analysis

§ Process development

§ Policy analysis

§ Social media

§ Process re-engineering

§ Speak Korean & English

Software Skills: Microsoft Word / Microsoft Excel / Microsoft PowerPoint

Adobe Photoshop / Adobe Illustrator/ Adobe Premiere / After effects / Vegas

Zendesk

Education

SEOUL NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY (in South Korea)

2001 - 2009

Bachelor of English

Volunteer

2001 - 2002                              Tutor for Children of single-parent families                                         Volunteer Assistant

Personal attributes

ü Effective Communication Skills: Articulate communicator with appreciation for different communication styles required when working with team members or customers.

ü Honest and Reliable: Strong morals and ethics ensuring honesty, reliability and ability to responsibly undertake tasks.

ü Flexible: Understanding of the need for flexibility in order to support last-minute demands and changes. Comfortable with changing environments and situations, ensuring ability to remain flexible and adaptable.

ü Time Management: Dedication to effective prioritisation and management of time by allocating tasks and recording activities in diaries and daily to-do lists.