Dynamic and enthusiastic individual with 3 years of
experience in office administration, customer support,
procurement, and bookkeeping. Ready to leverage extensive
experience and skills to contribute to a dynamic team
environment.
Employment History
SU HLAING AYE-/728, Elio Del Ray,
Phra Khanong, Bangkok
Personal Details
Date of Birth
Marital Status
Race
Religion
- 24 August,1999
- Single
- Burmese
- Buddhist
Educational Background
University of Yangon-
Bachelor of Arts
(International Relations)
Soft Skills
Multitasking
Interpersonal
Communication
Transferable
Team work
Problem Solving
Time Management
Language
Myanmar - Native
English
- Upper Intermediate
(experienced as a host for the
home stay of foreign students
from SSEAYP and working with
Multinational Company)
Frontline Customer Support ( June 2023 - June 2024)
Yeehe Localization Company Limited
Managed daily customer complaints in English and Burmese,
ensuring timely resolution and customer satisfaction
Oversaw account verification and task creation, streamlining
processes for efficiency
Translated game contents and reply templates accurately and
promptly upon request
Achievement: Best Employee of the month with the highest customer
satisfaction (over 87.5%)
Admin Cum Marketing Executive (April 2022 - May 2023)
Raffles Education Network, Singapore (Myanmar Branch)
Developed weekly social media content plans and monitored and
reported on social media performance
Managed office facilities and fixed assets
Led procurement activities from sourcing to payment
Coordinated events and handled additional tasks as needed
Achievement: Managed to receive potential inquires through content
marketing without launching a boost on Facebook
Digital Marketing/ HR & Admin Executive (Dec 2020 - Sept 2021)
Mercury Marketing Agency
Oversaw employment, payroll, and procurement
Managed office maintenance and fixed assets
Handled daily bookkeeping and reporting
Procurement and purchasing process
Managed office facilities and fixed assets
Organized meetings and supported the Managing Director
Developed Social Media Content Plan
Liaised with Designer and Editor for graphic designs and videos
Undertook other additional tasks as required
Long-term Observer (Oct 2020 - 8 Nov 2020)
People's Alliance for Credible Elections
Studied advanced voting processes in Myanmar.
Observed stationary and mobile voting with government officials.
Conducted data collection and reported findings.
Monitored and reported vote counting processes.
Referee
Mr. Thi Ha Kyaw Soe
Senior Consultant
Raffles Education Network-
Daw Aye Chan Su
Editor
Mercury Marketing Agency-
U Thway Thant Aung
Coordinator
People's Alliance for
Credible Elections-
Employment History
Data Entry/ Customer Care (July 2020 - Sept 2020)
Kaung Kitchen Myanmar
Managed phone calls and handled high volumes of social media
messages and comments.
Compiled order information using Google Sheets.
Arranged product deliveries following the FIFO system.
Monitored and managed stock levels.
Conducted content writing and translation tasks.
Resolved customer complaints effectively.
Followed up on product deliveries and gathered customer feedback.
Summarized sales data across various products.
Extra Curricular
Volunteered at Global Peace Chain Myanmar, Content Writer
Teaching (Primary and Secondary Education)
Member of social welfare association at my ward
Certificate of HR Applied Course (Innovative Learning Academy)
Certificate of Lecture series on 5 S/ KAIZEN and Management
Certificate of the Performance Improvement Programme (Human
Resource Management) by Myanmar-India Entrepreneurship
Development Center
Certificate of Intermediate English Course by Juniper International
Services
Volunteered at Helping Hands for flood victims
Certificate of Introduction to Marketing by Edu Hub Academy
Certificate of Youtube Marketing: The five essential steps by Edu
Hub Academy
Monthly Charity events
Personality
Quick learner
Active and passionate teammate
Obedient and enthusiastic follower
Patient and helpful co-worker
Easily adaptable and can work under pressure
