Stom Odienya

STOM ODIENYA Virtual & Administrative Assistant Kisumu, Kenya | Remote PROFESSIONAL SUMMARY Detail-oriented and highly organized Virtual Assistant with 3+ years of experience delivering administrative, executive, and customer support services to global clients and organizations. Proven expertise in data entry, calendar management, CRM systems, email handling, and project coordination. Adept at improving workflow efficiency, managing confidential information, and supporting business operations remotely. Committed to delivering accuracy, efficiency, and highquality results in fast-paced environments. CORE SKILLS • • • • • • • • • • • • • Virtual Assistance & Administrative Support Data Entry & Data Management (Excel, Google Sheets) Calendar & Email Management (Google Workspace, Outlook) Bookkeeping & Invoicing CRM Management (Salesforce, HubSpot, Zoho) Customer Support & Client Communication Project Management (Asana, Trello, ClickUp, Monday.com) Internet Research & Lead Generation Travel Planning & Event Coordination File Management (Google Drive, SharePoint, Dropbox) Report Preparation & Documentation Workflow Automation (Zapier, Airtable, Notion) Time Management & Multitasking PROFESSIONAL EXPERIENCE Freelance Virtual Assistant Freelancer.com | Remote (Kisumu, Kenya) 11/2023 – 01/2026 • • • • • Provided data entry, administrative support, and research services to entrepreneurs and startups. Managed executive calendars, scheduled appointments, and handled email correspondence. Assisted in social media management, lead generation, and outreach campaigns. Coordinated tasks and tracked project progress using ClickUp and Monday.com. Maintained high levels of accuracy, confidentiality, and timely delivery. Administrative & Client Success Assistant Deloitte East Africa | Remote (Nairobi, Kenya) 06/2023 – 05/2024 • • • • • Delivered administrative and operational support to consultants and management teams. Managed and updated client data in Salesforce CRM, improving response efficiency by 30%. Coordinated meetings, travel arrangements, and corporate events. Processed invoices, expense reports, and financial documentation with accuracy. Improved document organization systems, increasing file retrieval efficiency by 90%. Executive Virtual Assistant Virtual Worker Now| Remote (Kisumu, Kenya) 08/2024 – 05/2025 • • • Supported executives with calendar management, inbox organization, and communication. Coordinated global meetings across multiple time zones (US, Europe, Africa). Managed projects and workflows using Asana and Trello, improving turnaround time by 35%. • Prepared reports, presentations, and meeting minutes for senior leadership. EDUCATION Executive & Virtual Assistant Training Udemy | 01/2023 – 09/2023 • • Skills in calendar management, email handling, and task coordination. Focus on remote work efficiency and productivity tools. B.A. in Communication & Media Studies, with IT Maseno University | 2022 – 2026 • • Strong foundation in writing, IT systems, data management, and business communication. Skilled in digital tools and virtual collaboration. Level 3 Business Administration LCCI International | 2024 – 2025 • • Knowledge in office administration, record management, and executive support. Trained in professional communication and business operations. CRM Management & Customer Success HubSpot Academy | 2023 - 2024 • • Experience in CRM systems, lead tracking, and client management. Improved customer support and workflow automation skills. CERTIFICATIONS & TRAINING Virtual Assistant Professional Training • Training in data entry, admin support, and client communication. Google Project Management Certificate • • Skills in SEO, social media, and online marketing. IELTS (Advanced English Proficiency) Skills in project planning, task management, and Agile methods. HubSpot Customer Service Certification • Google Digital Marketing Certification • Strong written and spoken English communication skills. Computer Packages & Office Applications Knowledge of customer support systems and CRM tools. • Proficient in MS Word, Excel, PowerPoint, and data analysis. PROJECTS Business Intelligence Dashboard (Excel & Power BI) 02/2024 – 08/2024 • • Developed a customer service dashboard tracking KPIs like response time and satisfaction. Automated reporting, reducing manual work by 60%. CRM Data Migration & Optimization (HubSpot) 09/2024 – 05/2025 • Migrated 5,000+ client records and eliminated duplicates. • Improved response time by 30% through workflow automation. LANGUAGES • English (Fluent) • Swahili (Native)