I am an experienced Software Technical Support Specialist with over 5 years in the IT industry. Currently at VIMANA, I specialize in troubleshooting and resolving software issues, managing ticketing systems (OTRS, TFS, JIRA, SOLARIS), and collaborating with development teams to enhance retail applications. My skills include MySQL database management, Flutter programming basics, and providing on-site support for hardware and software issues. Previous roles include technical support at EveryMatrix Ltd and transport documentation at DB Schenker.
Key Skills:
Software Troubleshooting
Ticketing Systems Management
Basic MySQL Database
Basic Flutter Programming
Experience Highlights:
VIMANA: Support software, hardware and development for Auchan Romania for 5 years, collaborating with clients like Burger King and Levi's..
Every Matrix Ltd: Handled escalated requests and backend operations.
DB Schenker: Managed export documentation and logistics.