Stmark Oluebube Emerald

STMARK OLUEBUBE EMERALD E-commerce Assistant Mobile: - | Email:-LinkedIn:www.linkedin.com/in/stmarkoluebubeemerald Upwork Profile: Stmark Oluebube E Address: Port-Harcourt, Nigeria PROFESSIONAL SUMMARY ● Dynamic and results-driven e-commerce professional with 2 years of hands-on experience managing operations for Etsy and Shopify stores. Skilled in optimizing online sales performance, enhancing customer experience, and driving revenue growth. Seeking to leverage proven expertise in e-commerce management to contribute to a forward-thinking organization's success. Adept at developing and implementing innovative solutions to maximize online presence, increase conversion rates, and drive profitability. Strong leadership, communication, and analytical skills, combined with a passion for leveraging technology to drive business success. PROFESSIONAL EXPERIENCE E-commerce Assistant Rear view Prints Freelance- Remote (part-time) ● ● ● ● ● ● ● Managed the entire operations of two e-commerce stores: Etsy and Shopify, for a print-on-demand store. Oversaw product listings, inventory management, order processing, and fulfillment to ensure seamless customer experiences. Implemented marketing strategies to drive traffic, increase conversion rates, and boost sales revenue. Conducted market research and competitor analysis to identify trends and opportunities for product expansion and improvement. Collaborated with cross-functional teams, including marketing, design, and customer service, to execute promotional campaigns and initiatives. Utilized data analytics tools to track key performance metrics, analyze sales data, and optimize product offerings and pricing strategies. Provided exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction. Shopify Assistant Beauty and Wellness Company, Purbellanaturals Remote (Part-time) ● ● ● ● ● ● ● January 2022-February 2024 April 2023- November 2023 Managed the comprehensive administration of multiple Shopify stores, overseeing inventory control, order processing, and customer support operations. Tailored Shopify themes and deployed advanced functionalities to address individual client requirements effectively. Ensured seamless responsiveness and optimal functionality across diverse devices, elevating overall user satisfaction. Integrated third-party applications and plugins to augment site capabilities and enhance performance metrics. Maintained and updated product catalogs meticulously, including product uploads, descriptions, and pricing adjustments. Implemented cutting-edge SEO methodologies to enhance search engine visibility and amplify organic traffic generation. Collaborated closely with graphic designers to craft captivating visuals and graphics for online storefronts. PROFESSIONAL ACHIEVEMENTS ● Implemented strategic marketing campaigns and initiatives that resulted in a 70% increase in conversion rate, exceeding industry benchmarks. ● Optimized website design and user experience, leading to a 50% decrease in cart abandonment rate and a 55% increase in average order value. ● Achieved a customer satisfaction score (CSAT) of 85% through proactive customer support and continuous improvement of the online shopping experience. SKILLS Gelato Asana Microsoft Office Gorgias Etsy Manychat Freshworks/FreshdeskHelpDesk Meta Business suite Zendesk Printify Klaviyo MailChimp Google Suite, Reamaze Shopify Adobe illustrator/Canva TRAINING AND CERTIFICATIONS ● Amazon FBA by Alison ● Shopify BootCamp By Udemy ● Shopify management By Udemy ● Shopify Web Design By Udemy EDUCATION B.Sc. Microbiology Rivers State University of Science and Technology, Port-Harcourt, Nigeria REFERENCES Available on request. February 2021