Stinelle Legarde

I'm a dedicated professional with nearly four years of experience in the Business Process Outsourcing industry, primarily as a Customer Service Representative. Throughout my career, I've honed my communication and problem-solving skills, often dealing with complex customer issues and providing effective solutions.

One of my most notable experiences was guiding a client through a detailed reconciliation process in QuickBooks Online, which not only tested my patience and communication skills but also my technical expertise. The client called because he had a complex mix of bank transactions and manual entries that didn't quite match up. I had to delve(search or investigate ) into the intricacies (complicated details)of QuickBooks Online's reconciliation features, including understanding how to categorize transactions, identify discrepancies, and apply adjustments. I also had to explain the process clearly to the client, ensuring they understood the reasons behind each step. By patiently working through the process, I helped the client gain a better understanding of their financial data and achieve a successful reconciliation.