STHEPANIE
HERNANDEZ
HR SPECIALIST, RECRUITER
--San Pedro Sula, Cortes,
Honduras
Detail-oriented and proactive HR professional with experience in recruiting, onboarding, and
administrative support. Skilled in screening candidates, coordinating interviews, and ensuring a
seamless hiring process. Passionate about talent acquisition and employee engagement, with strong
communication skills and the ability to thrive in remote and fast-paced environments. Bilingual in
English and Spanish
WORK EXPERIENCE
HR & Recruiting Manager
DH2 Chauffered Transportation, Nov 2021 - Present
Manage full-cycle recruitment, including screening resumes, conducting interviews, and onboarding new hires.
Assist with HR administrative tasks such as payroll processing, benefits coordination, and employee records
management.
Draft job descriptions, disciplinary notices, and termination letters in compliance with company policies.
Coordinate in-person interviews with executives and ensure a seamless hiring process.
Support company growth by identifying top talent and improving hiring strategies.
Business Development Assistant & Talent Acquisition Specialist
Josie Michelle Events, Nov 2021 - Jul 2022
Identified new client opportunities and expanded market presence.
Recruited and onboarded event staff to ensure seamless operations.
Created marketing materials and managed social media content.
Coordinated event planner schedules and client communications.
Recruiting & Onboarding Specialist
North American Transport Services, Feb 2021 - Sept 2021
Screened candidates and coordinated the hiring process.
Assisted new hires through onboarding and travel arrangements.
Ensured drivers arrived at the Miami, FL yard on schedule.
Maintained candidate records and streamlined recruitment workflows.
Sales & Appointment Setting Associate
Prime Sources, May 2020 - Feb 2021
Conducted cold calls and appointment setting to identify and connect potential clients eligible for additional insurance
benefits. Focused on qualifying leads and facilitating smooth transitions by scheduling appointments or transferring
clients to insurance sales agents. Demonstrated strong communication skills and an ability to engage clients,
contributing to business growth and customer acquisition.
Sales & Appoinment Setting Associate
Coral Bay Contact Center, Nov 2018 - Apr 2020
Performed cold calling and appointment setting to identify and connect potential clients eligible for additional
insurance benefits. Focused on qualifying leads and facilitating seamless transitions by scheduling appointments or
transferring clients to insurance sales agents. Utilized strong interpersonal communication skills to engage clients and
drive business growth for the company.
Customer Service Representative
Zero Variance, Apr 2018 - Nov 2018
Served as a customer service agent for the Dyson campaign, assisting clients with billing inquiries, addressing general
questions, and providing technical support. Delivered high-quality service to ensure client satisfaction and resolve
issues efficiently, contributing to customer retention and a positive brand experience.
Quality Analyst
Startek Honduras, Sept 2017 - Apr 2018
Monitored and evaluated team performance by reviewing phone calls and providing constructive feedback to enhance
customer service quality. Generated detailed reports based on key performance metrics and shared them with the
team manager, site manager, and training manager for the Amazon campaign. Played a critical role in ensuring high
standards of service and continuous improvement within the team.
Customer Service Rep & Technical Support
Alorica Honduras, Nov 2016 - Aug 2017
Provided technical support and customer service for Comcast customers, troubleshooting issues related to internet,
cable, and other services. Assisted clients with billing inquiries, service upgrades, and general support, ensuring a high
level of customer satisfaction. Resolved technical issues efficiently, improving the overall customer experience
Real Estate Agent
Partner Hero, Oct 2015 - Oct 2016
Assisted with pre-screening and qualifying candidates interested in buying or selling homes for the Movoto real estate
campaign. Collected and assessed relevant client information, then matched leads with the appropriate real estate
agent based on location and workload. Contributed to streamlining the lead generation process, ensuring efficient
follow-ups and a seamless customer experience.
Customer Service Specialist, Technical Support & Sales, Trainer
Converys/Concentrix Honduras, May 2014 - Oct 2015
Began as a customer support, sales, and technical support representative for SiriusXM Radio, assisting customers with
subscription inquiries, troubleshooting technical issues, and promoting sales. After one year, was promoted to trainer,
where I developed and delivered training programs to new hires, ensuring they had the knowledge and skills to provide
excellent service and support to SiriusXM customers.
