STEWART M. WIGGINS-
Bear, Delaware
www.linkedin.com/pub/stewart-wiggins
-
GENERAL MANAGER
Senior Operations leader with more than 25 years of experience developing and implementing process
transformations within wholesale distribution, transportation and retail industries. Adept at strategic planning,
supply chain management, root cause analysis, resource optimization, profit and loss management, business
development, operational analysis and process improvement. Subject matter expert in executing service initiatives
focused on cost control. Recognized as a solution provider who meets and exceeds business objectives.
CORE COMPETENCIES
§ Production Management
§ Operational Analysis
§ Performance Metrics
§ Logistics Planning
§ Third-Party Logistics (3PL)
§ Business Process Transformation
§ Client Relationships
§ Supply Chain
§ Process Management
CAREER HIGHLIGHTS
§
§
§
§
§
§
Increased revenues from $2.1B to $3B generating new business while maintaining existing business
Led continuous process improvements which reduced operational costs by 42% in less than 6 months
Reduced expenses and identified key cost drivers to increase operating income by 15% over previous year
Advanced receiving and put-away departments to #1 ranking within network of 18 distribution centers
Trained and developed medical professionals into self-directed team delivering $100K in annual revenue.
Reduced operating expense by 17% while concurrently reducing worker’s compensation claims by 52%
PROFESSIONAL EXPERIENCE
Medi-Weightloss Franchise, Hockessin, DE
Medically supervised, individualized weight loss program with 100+ locations worldwide.
2014 – 2018
Owner/Principal, Laisse Enterprises
Provide leadership and process management for start-up business, including daily management of patient flow.
Create incentive programs to generate patient growth. Tracked metrics and monitored bonus program. Direct staff
of medical director, nurse practitioner, physician’s assistant, two (2) medical assistants, nutritionist and customer
service manager.
§
§
§
§
§
Tripled gross revenues within three (3) years
Trained and developed new staff of medical professionals into self-directed team; maintained zero employee
turnover throughout first two (2) years
Generated 100% new patient increase with TV commercials airing monthly
Secured back cover publicity in Living Well magazine, generating 70% increase in new patient business
Conducted ~40 speaking engagements at local Chambers of Commerce which expanded business brand
McLane Company, Syracuse, NY
2009 – 2013
Wholesale supply chain company distributing grocery and non-food to mass merchants. Revenues of $36B.
President, McLane Eastern Inc., Division President/General Manager -)
Drove operational planning towards successful business execution, partnering with Sales in all aspects of business
development process to increase two (2) revenue streams, new business and organic business, for four (4)
warehouses. Oversaw fleet of 225 tractors and 300 temperature-controlled trailers. Collaborated on committees of
driver hiring retention. Led 1000+ employees including Sr. VP, 2 VP,’s CFO, Director Customer Service, 2 HR
Manager, and a Director of Safety. Oversaw budget of $100M+.
Stewart M. Wiggins
§
§
§
§
§
-
Increased revenues from $2.1B to $3B generating new business while maintaining existing business
Operated more than 4 million hours without lost time accident
Reduced operating income by 15% annually by enforcing labor standards and identifying cost drivers
Mentored distribution and transportation managers, four (4) of whom were promoted to Division President
Exceeded goals in all key performance indicators (KPI’s) related to accidents/million miles and injury
frequency by ~5%; achieved milestone of 4.2 million hours without lost time accident
Sr. Vice President -)
Serviced northeast region of US providing procurement, logistics, customer service, sales leadership, and
technology services to drive competitive advantages. Led two (2) wholesale distribution centers generating $2.5B+
in revenue. Oversaw all operations including P&L of $100M+ (Sales, Finance, Merchandising, Customer Service,
private transportation fleet and Distribution Operations).
§
§
§
§
Reduced expenses and identified key cost drivers to increase operating income by 15% over previous year
Coordinated $20M expansion and retrofit of new cooler/freezer to meet increasing customer demand
Planned and executed just-in-time (JIT) process within 60-day deadline
Negotiated with UPS, FEDEX, and USPS to support global customer order requirements
Becton Dickinson Corp., Swedesboro, NJ
Manufacturing and selling and medical devices, instrument systems, and reagents. Revenues of $8B.
2002 – 2009
General Manager, East Coast Distribution & Customer Service Operations
Directed company distribution, transportation and customer service operations for eastern region of US, servicing
international and domestic customers. Provided leadership, coaching, collaboration and consultation for 3rd party
logistics partners and 10 company manufacturing/distribution multi-state operations on 24-hour/5-day-a-week
schedule. Collaborated on SAP team initiative, selection and strategy committee. Managed budget of ~$50M
§
§
§
§
§
Performed retrofit of cooler-freezer for improved temperature control, allowing for increase of business
solution offerings to customers
Developed kitting process for special-order JIT delivery to ophthalmologist client which allowed for timely
surgical procedures without burden of inventory
Served as regional leader for SAP implementation/integration designed to enhance communications with 3rd
party logistics Warehouse Management System (WMS)
Reduced operating costs by 25% within DC area by eliminating all third party logistics (3PL) internal contracts
with vendors
Led team which streamlined replenishment process to reduce cycle time by +15%
Kmart Corporation (Advanced Logistics), Philadelphia, PA
Big box department store chain. Revenues of $7B.
2000 – 2001
Operations General Manager
Managed and coordinated receiving, order fulfilling and shipping of first shift operations of 2.2 million sq. ft.
distribution center and 400,000 sq. ft. annex. Managed eight (8) managers and 14 supervisors leading a unionized
workforce of 300-600 team members. Managed budget of ~$3M.
§
Advanced receiving and put-away departments to #1 ranking within network of 18 distribution centers in all
Key Performance Indicators (KPI).
Marble Crafters, USA, Philadelphia, PA
Fabricates and installs high end residential stonework for the finest builders, architects and designers.
2000
Independent Consultant
Provided transportation and distribution consulting services to develop processes and procedures and streamline
existing methodologies and functions in most cost effective manner.
§
§
Led continuous process improvements which reduced operational costs by 42% in less than 6 months
Reduced operational miles by 35% by smarter routing by schedulers
Page 2
Stewart M. Wiggins
-
Sears Logistics Services, Wilmington, DE & Jacksonville, FL
1997 – 1999
Offers warehousing, network consulting, facility design, reverse logistics, project and freight management.
Sr. Manager Human Resources, Customer Service & Administration, Jacksonville, FL -)
Operations Manager Garment on Hanger Apparel Distribution Center, Wilmington, DE -)
§
§
Developed and implemented wellness program which reduced worker’s compensation claims by 42%.
Instituted ongoing leader development program that directly contributed to bench strength, employee
retention increase by ~10%, and enhanced communication with senior leadership team
Greyhound Bus Lines, Los Angeles, CA & New York, NY
Inter-city bus common carrier serving over 3,800 destinations across North America.
1994 – 1997
District Area Manager
Managed daily operation of #1 and #2 regions with 500+ unionized drivers located in seven (7) states, and 20
managers and 50+ supervisors in 20 separate locations. Led and managed profit/loss with budget of $60M+ for
regional business with $72M+ annual revenue.
§
§
Reduced operating expense 17% while concurrently reducing worker’s compensation claims by 52%
Increased on-time departures from 88% to 99%
EDUCATION / CERTIFICATIONS
MS, Management, Troy State University, Virginia Beach, Virginia
BS, Delaware State University, Dover, Delaware
Certification, Applying Lean Principles Across the Supply Chain, Penn State University
Certification, Supply Chain Project Management, Becton Dickinson
Certification, Six-Sigma Green Belt, Becton Dickinson
TECHNICAL SKILLS
Microsoft Office (Word, PowerPoint, Excel), Mac OS, Warehouse Management System (WMS), Voice Selection,
Automation Delivery System, SAP
AWARDS
Henry Becton Award for Quality Excellence, Becton Dickinson
Best Maintenance Excellence Award, U.S. Army Europe
BOARDS / PROFESSIONAL ORGANIZATIONS
Member of Board of Directors, Upstate Hospital (Legislative Committee), Syracuse, NY
Secretary, Board of Delaware State Wrestling Officials Assn.
PRESENTATIONS
Health & Wellness Education Presentations, Chambers of Commerce & Cross-Talks
Business Development Presentations, McLane Co. and Becton-Dickinson Corp.
MILITARY
U.S. Army, Captain, Logistics/Transportation Management -)
Page 3
