Steven Mitchell

STEVEN MITCHELL- Conyers , GA 30012 PROFESSIONAL SUMMARY Accomplished Customer Service Representative with a proven track record at Salesforce/TurboTax, enhancing customer loyalty through exceptional complaint handling and conflict resolution. Skilled in data collection and critical thinking, consistently achieving high levels of customer satisfaction. Demonstrates a professional telephone demeanor and expertise in customer relations, contributing to team development and efficient problem resolution. Bold Profile SKILLS • • • • • • • • • • • • • • • • • • • • • Customer service Active listening Critical thinking Data entry Customer relations Problem resolution Call center experience Computer proficiency Conflict resolution Complaint handling Payment processing Client relations Customer satisfaction measurement Professional telephone demeanor Call center operations Scheduling Paperwork processing Order processing Team development Microsoft PowerPoint Data collection EDUCATION Savannah State University Savannah, GA WORK HISTORY Shred-It - Customer Service Representative Newnan, GA • 03/2015 - Current Going from business to business (sometimes residential) collecting vital information for destruction, while appeasing the customer's expectations. Salesforce/TurboTax - Customer Service Representative Lithonia, GA • 03/2020 - 01/2021 • • • • • Integrated Waste Solutions - Driver Fairburn, GA • 10/2013 - 03/2015 • • • • N/A: Computer Science Atlanta Metropolitan State College Atlanta, GA N/A: Business Administration Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule. Achieved safe driving records by consistently following traffic rules and regulations. Collected refuse from customers, as well as delivering/retrieving refuse containers to and from customers. Waste Industries - Driver/Customer Service Representative Fairburn, GA • 06/2007 - 08/2013 • • Maintained professional and friendly demeanor during deliveries to uphold company reputation. Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules. • • Collected refuse from customers for destruction. Communicated with customers via telephone for payments.