Steven Miranda

Steven Miranda CEO/Founder, Skyyo Media Inc. CONTACT INFO Phone: - Address: 11616 Palmetto Pine St. Riverview, FL 33569 Website: http://SkyyoMedia.com Email: - Experienced support and marketing professional that effectively communicates solutions to customers. Over 5 years experience assisting users with simple and complicated technical issues. 5 years experience with internet marketing and search engine optimization. EXPERIENCE Skyyo Media Inc. DECEMBER 2010 TO PRESENT CEO/Founder Communicated with clients via phone, email, and live chat for support and sales. Analyzed client's websites for on-page and off-page SEO issues. Developed SEO marketing plans for client websites to provide increased search visibility. Bay Area Contractors Supply IT Support AUGUST 2010 TO NOVEMBER 2011 Installed, maintained and repaired computer workstations. Maintained and repaired local networks. Provided phone and email support to employees remotely. Rooms To Go Helpdesk Analyst - Level 2 Support SEPTEMBER 2006 TO JULY 2010 Supported and maintained corporate, retail and network systems. Repaired retail credit card payment terminals. Supported employees extensively​ using the phone, email, and helpdesk ticketing system. Verizon Inc. Corporate Helpdesk Support FEBURARY 2006 TO SEPTEMBER 2006 Assisted employees with technical issues on the phone and email. EDUCATION Saint Petersburg College 2005 TO 2006 Computer Networking - Cisco Some college SKILLS Wordpress, Advanced SEO, Basic HTML, Web design, Web hosting, Live chat/email/phone client support, Internet marketing, Mac OS X, Windows 7 & 8, Photography, Adobe Photoshop, Remain Calm and Patient During Difficult Technical Issues, Outstanding Customer Service , Quickly Learn New Technologies, Sharp Troubleshooting Abilities