Steven J Claude

CURRICULUM VITAE Steve Claude Personal Details Mobile: - Location: Dallas, TX Email:- Profile Results-oriented IT Senior Project/Program Manager with over 20 years of combined technical and management experience, demonstrating consistent strategic project leadership. Influential and inspiring leader dedicated to delivering projects within budget and on time. Possesses exceptional senior-leadership skills, with a proven ability to establish and communicate vision, develop strategy, execute tactical plans, and motivate teams for remarkable and sustainable results. Skills Summary Key Skills: 1. Project Management: Proven expertise in managing end-to-end IT projects, from initiation to completion, with a focus on precision and timely delivery. 2. Budget Management: Demonstrated success in managing projects within specified budgets, resulting in significant cost savings across multiple environments. 3. Global Program Leadership: Experience leading global initiatives, such as the Microsoft Remediation Program, with responsibilities ranging from desktop services to server migrations. 4. Agile and Waterfall Methodologies: Successful application of both agile and waterfall methodologies in project execution, showcasing adaptability and versatility. 5. Strategic Planning: Visionary approach to strategic planning, demonstrated in projects like the global Windows 10 migration and setting up a new IT PMO. 6. Collaboration and Leadership: Proven ability to lead and collaborate with cross-functional teams, managing up to 25 projects simultaneously. 7. Vendor Management: Successful collaboration with vendors for quotes, timely deliveries, and managing multiple third-party solutions providers. 8. Communication Skills: Effective communication at all levels, including interaction with executives up to the CIO level, with experience in setting up global solutions and UAT testing. Personal Strengths: 1. Results-Driven: A consistent track record of achieving remarkable and sustainable results in diverse IT projects. 2. Adaptability: Demonstrated ability to adapt to various methodologies and lead projects with diverse technological requirements. 3. Strategic Thinker: Visionary leader with the capability to establish and communicate a clear vision, develop strategic plans, and execute tactical initiatives. 4. Team Motivation: Talent for motivating and empowering teams and individuals to excel in project delivery. 5. Analytical Thinking: Strong analytical skills showcased in projects involving extensive data analysis for decision-making. 6. Problem Solving: Proven ability to troubleshoot, manage issues, and resolve challenges within complex projects. 7. Leadership Skills: Exceptional senior-leadership skills with a focus on establishing direction and creating a compelling vision for success. 8. Customer Interaction: Comfortable interacting with customers at various levels, including CIOs, ensuring satisfaction and alignment with project goals. Murphy USA (El Dorado, AR)Jan 2023 – Dec 2023 Senior IT Project Manager Managed all IT Infrastructure projects, overseeing more than 25 projects simultaneously and ensuring on-time delivery with zero issues. Utilized MS Project Server and Smartsheet, resulting in precision project management and contributing to a ~$12 million cost savings across multiple environments. Coordinated the closure of the retail domain in Azure, enhancing overall system efficiency. Spearheaded the setup of a new IT PMO, enhancing organizational efficiency and strategic alignment. Led creation of new processes and templates. Oversaw the update of Windows server OS, ensuring the latest updates and the removal of End-of-Life (EOL) hardware and software Brinks Inc (Dallas, TX / Remote)for Midwest Consulting Group Sep 2021 – Aug 2022 Program Manager Led the Microsoft Remediation Program with a $40 million budget, influencing and implementing multiple projects from desktop services to server migrations. Coordinated the setup of a new domain in Azure, InTune, AAD migrations, OKTA, CyberArk, SailPoint, Server remediation, One Drive, O365, IAM (MFA), MS Teams, and more. Executed the decommissioning of on-prem Windows Server OS, a pivotal step forward in technology for Brinks. Implemented agile and waterfall methodologies within the PMO, ensuring flexibility and adaptability in project execution. Reported directly to Executive leadership, providing transparent communication, and influencing strategic decisions. Humana for Atos-Syntel (Remote) Jan 2020 – Sep 2021 Senior Project Manager Led a team of 20 technical resources to implement a Citrix Cloud Solution as part of the PMO, effectively handling a surge in home workers during Covid-19. Installed over 200 health screening kiosks across the US, resulting in a substantial $2 million monthly savings. Successfully redesigned the internal intranet and corporate jobs site, implementing key technology changes. Replaced Skype/Webex with Microsoft Teams, enhancing communication and collaboration. Drove PMO change from waterfall to agile, including standardizing process, tools, and meeting cadences. Implemented both Waterfall and Agile (Safe) methodologies, ensuring a balanced and effective project approach. Erie Insurance (Erie, PA) Aug 2019 – Nov 2019 Senior Infrastructure Project Manager Completed two critical projects, setting up and rolling out the RedSky Enhanced 911 product, enabling direct emergency services dialing from VOIP phones and upgrading the Calabrio Product for enhanced service desk capabilities. Contributed to the adoption of innovative technologies, resulting in improved emergency response capabilities and streamlined customer support processes. Aon (Chicago, IL / Remote) Feb 2019 – Aug 2019 Senior Infrastructure Project Manager / Program Manager Helped set up and organize a global solution for business applications, managing an agile project and preparing for a global Windows 10 upgrade. Worked with Aon's 3rd party solution provider for defect tracking and remediation, ensuring the smooth transition of business applications globally. Demonstrated leadership in coordinating UAT testing for all global business applications, enhancing overall application quality and user satisfaction. Westinghouse Electric Company (Cranberry, PA) ) Mar 2018 – Dec 2018 Senior Infrastructure Program Manager Led a global Windows 10 migration for ~15,000 users, managing as many as six customer projects simultaneously. Successfully upgraded Active Directory and extended schemas to support O365, contributing to enhanced organizational efficiency. Oversaw the implementation of Panorama Command Center, improving system monitoring capabilities. Managed the FireEye upgrade and migration to a cloud-based service, ensuring enhanced cybersecurity measures. Entergy Corporation for HCL Americas Ltd. (New Orleans, LA) Jul 2016 – Jan 2018 Senior Project Manager Led a companywide rollout of Office 365 for ~25,000 users, including remediation of Active Directory and implementation of firewall rules. Acted as the main point of contact within the PMO, providing strategic oversight from requirements to implementation, collaborating with Microsoft, Accenture, and multiple vendors. Managed up to 11 customer projects concurrently, ensuring project completion on time and within budget. Wipro Technologies – Aug 2011 – Jun 2016 Pitney Bowes (Danbury, CT) Oct 2014 – Jun 2016 Senior Infrastructure Project Manager / Program Manager Led multiple international projects, including a Win7 rollout, Office 365 migration, and SCCM rollout, resulting in enhanced global technology infrastructure. Managed replacements for Cisco ASA’s and firmware upgrades for Palo Alto firewalls, ensuring improved network security. Successfully oversaw the redesign of a multi-forested, multi-domain AD environment, enhancing overall system efficiency. Hospira (Chicago, IL) Nov 2013 – Sep 2014 Program Manager Orchestrated a global Windows 7 migration for ~17,000 PCs across 68 sites, covering multiple continents. Managed the deployment team across diverse regions and countries, ensuring a seamless and coordinated migration process. Demonstrated thought leadership, troubleshooting, issue management, and budget management, resulting in a successful project outcome. Williams Sonoma Inc. (San Francisco, CA) Jun 2013 – Nov 2013 Senior Project Manager Led the Windows XP to Windows 7 Migration for Care Centers, Global Logistics, and corporate offices, covering ~3400 PCs nationwide. Oversaw planning, design, application packaging, UAT, and deployment, ensuring a smooth transition and minimal disruption to operations. Provided regular project updates and communications at all levels, fostering transparency and stakeholder engagement. Trion (a Marsh and McLennan Company) (King of Prussia, PA) Sep 2012 – Jun 2013 Interim Director of IT Program-managed network upgrades, security upgrades, financial application migrations, Windows 7 rollout, and data center migration. Acted as Interim Director of IT during a transition period, overseeing disaster recovery planning, IT audits, budgeting, and negotiating supplier contracts. Successfully managed a team of three project managers and nine technical staff, ensuring effective program delivery. NorthWestern Mutual (Milwaukee, WI.) Aug 2011 – Sep 2012 As part of the EPMO, spearheaded an 18,000 Field User operating system rollout across the USA, requiring innovative and non-traditional project management approaches. Developed communications-driven plans, including poster campaigns, contests, and intranet project stats, fostering user engagement. Communicated regularly from Executive to user levels, providing updates and ad-hoc reporting as required. CBIT UK LTD. Jan 2006 - Jul 2010 Barnet, Enfield, and Haringey Trust (London) Jun 2009 – Jul 2010 Superior Associates Ltd. (London, UK) Jan 2009– Jun 2009 Project Manager ICAEW (Milton Keynes, UK) Feb 2008 – Dec 2008 Project Manager Virgin Media (Hook, UK) Jul 2007 – Dec 2007 Project Analyst Lantec UK Ltd. (Luton, UK) Apr 2007 – Jul 2007 Project Manager Unisys Corp. (Milton Keynes, UK) Jan 2007 – Apr 2007 Vinci Plc. (Hemel Hempstead/UK Wide) Sept 2006 – Jan 2007 Freshteam Services Ltd. (Stevenage, UK) Jan 2006 – Sept 2006 . Tesco Stores LLC. (Haringay, UK) Jan 2005 – Jan 2006 1st Line Support / Customer Service Rep Military Service US Navy Jan 1990 – Sep 1998 FTG3 (SS)