STEVEN R. YURCHUCK
710 S. Lasalle St Apt I Durham, NC 27705 - (678) -
CAREER PROFILE
Extensive experience in account management and customer service
Excellent administrative specialist with proven ability to provide exceptional service and support to both internal and external clients
Strong background in data research and in maintaining databases
Adept at coordinating and maintaining stellar communication with other team members
AREAS OF EXPERTISE
Research, reporting, and information management
Documentation, review, and file maintenance to ensure guidelines and procedures are followed
Collaboration with teams in public, private, and not-for-profit organizations
Identifying problems early on in a project based on goals and priorities in order to abate organizational impact
Prioritizing and managing several projects at once effectively
PROFESSIONAL EXPERIENCE
Institute for Medical Research, Durham, NC 2019 to present
Technical Support Specialist
Execute with 100% accuracy weekly scripts for set projects
Create front and back end designs for projects
Update databases by adding, removing, or amending field names or options.
Dauntless Discovery, Morrisville, NC 2018 to 2019
Data Miner
•Inspected over 400 records daily for personal identifiable information from companies who had reported a security breach to the firm
•Created profiles for records that contained sensitive information
North Carolina Joint Underwriters, Cary, NC 2018 to 2018
Claims Processor
• Reviewed, calculated, and inputted data for claims with 100% accuracy
• Provided exceptional customer service when answering incoming calls
• Amended and processed changes for account maintenance in data base
Harris Teeter, Cary, NC 2017 to 2018
Customer Service Clerk
Provide world class customer service and save company money with precise register operations
Recognized as providing 100% customer service via survey
Goldfein Claims Management, Alpharetta, GA 2016 to 2017
Claims Specialist
•Managed auto insurance data base claims for major financial clients, handling at least 35 claims a day
•Researched, analysed, and evaluated data for client accounts with 100% accuracy
•Worked with client’s customers and with outside adjusters to direct account processing exceeding guidelines established by client
•Assisted accounting department with amortizations, helping firm reach goals
•Maintained various spreadsheets for claims in problem status, adjusting each account as needed
State Farm, Duluth, GA 2014 to 2016
Claims Account Specialist
Processed a minimum of 60 client insurance claims in company data base
Acted as liaison between various State Farm offices, expediting collection of needed information for claim processing
Achieved “Talent of The Quarter” fourth quarter, 2014
Won “Team MVP of The Quarter” first quarter, 2015
Bay Area Credit Service, Atlanta, GA 2013 to 2014
Customer Account Manager
Negotiated at least 20 payment arrangements from clients daily
Oversaw billing and insurance of client accounts, speeding up claim processing
Credibility/Consumer Credit Counseling Service, Atlanta, GA 2009 to 2013
Early Intervention Outreach Specialist
Secured at least 10 meetings daily with clients from various housing partnerships
Trained new team members and instructed current agency employees
Lead team numerous times in most appointments booked per month and in highest rate of actualized client meetings, bringing 25% more revenue to the agency
Nominated to the "Path to Excellence" for Leadership Development, 2011
EDUCATION
UNC CODING BOOTCAMP, Chapel Hill, NC February 2018-August 2018
Learned to code HTML, CSS, Javascript, JQuery, Bootstrap, Firebase, Node.Js, MySql, MongoDB, Express, Handlebars.JS, React.JS, Visual Studio Code, API, JSON, Media Queries
BERRY COLLEGE, Rome, GA
B.S., Business Administration and Economics
Won 4-year scholarship
