Steve Semenko

STEVE SEMENKO Cell:-- Professional Profile Highly qualified and experienced Information Technology Specialist seeking new opportunity to apply existing expertise and develop additional skills. Primary Skills Network/Systems Administration •IT Management • Desktop Support •Remote Monitoring System Upgrades • Technology Needs Assessment • Software Deployment & Training • Site Administration/DNS Management •Web Development &Administration Professional Experience October 2014 – Present MyVoipExpert – Oshawa, ON VP Networks and Implementation, Web Development, Digital Signage + Marketing IT transformations with strategy, process, practices and operations, business applications, software and system development Process improvements, Business-technology governance, alignment, re-engineering Full IT management to deliver e-commerce, web/mobile solutions, infrastructure systems, business application Migrations and modernizations, migrating to cloud Staff management of support, architecture, infrastructure, project management Web Platforms: WordPress and Joomla installation, management and development Commonly use HTML, XHTML, CSS, PHP and SQL January 2013 – Present Full Spectrum Computer Services – Courtice, ON Owner - Network Administrator/Systems Engineer Consultant Server, PC and Storage Virtualization IT Outsourcing, IT Support, Network Monitoring VoIP Phone Systems, Unified Communication, Skype for Business LAN/WAN Optimization, Network Security, Telecommunications Hosted Microsoft Exchange, Office 365, Cloud Backup/Recovery and Storage Remotely managed and supported multiple user communities via managed services and remote monitoring and management tools. Designed and implemented network topologies, servers and desktop systems. Audited IT policies, design and implement best practices. June 2010 – October 2013 Ajax Mazda - Ajax, ON IT Manager/Network Administrator Administered ADP Drive environment including desktops and users. Email administration. Smartphone procurement, setup and management (iPhone, Android, Blackberry). Planned and carried out store-wide migration from Windows XP to Windows 7. Determined and sourced all hardware requirements and managed inventory. March 2006 –January 2013 Formula Honda, Pickering Honda, Ajax Nissan, Acura East - Greater Toronto Area IT Manager/System Administrator Ensured the functional reliability of hardware and network services. Planned for and oversee the implementation of server upgrades, domain consolidations, network upgrades and desktop rollouts etc. Established and implemented policies and practices for network systems and resources. Server environment - Microsoft Server 2012, 2008, 2003. MS Exchange mail server. Nortel PBX , BCM 200/450. June 2005 –February 2006 Inergi/Hydro One (Contract), Toronto, ON Deployment Technician Participated in the deployment or conversion of approximately 4700 workstations for the Hydro One at locations throughout Ontario. Migrated user desktop environment from Windows NT4 to Windows XP on existing hardware as well setting up new desktops, laptops and tablets. Managed and maintained assets allocated for deployment. Provided troubleshooting and diagnostic assistance when required. Identified, resolved and communicated problems, constraints and process gaps when discovered. QA analysis of all data pertaining to migration (ie: software scope, hardware requirements, user community) as it was incorporated into a database that was used in planning workstation deployments, technician scheduling and travel as well as inventory. November 2004 - May 2005 BMW Canada (Contract), Whitby, ON 2nd Level Desktop Support Analyst Fast and efficient support provided for a professional user community of approximately 400 clients locally and remotely throughout Canada. Active Directory - managing user accounts as well as hardware Email account, distribution list and mailbox creation and maintenance with MS Exchange 2000/2003 while supporting Outlook 2000/XP/2003 on client side. Participated in migration from Exchange 2000 to 2003. Ongoing desktop upgrade from Windows 2000 to Windows XP SP2. September 2003 - October 2004 CTV Television (Contract), Scarborough, ON Intermediate Systems Analyst Provided high quality support to ensure that daily programming schedules and demands were met without fail and distinctive users were handled appropriately. Reinforced Windows 2000 user environment and backend through the use of tools like Citrix Metaframe, Intel LANDesk, User Manager, Server Manager. Email administrtation and maintenance with MS Exchange 2000. April 2003 - September 2003 CIBC World Markets (Contract), Toronto, ON Desktop Management Supported professional user community of roughly 700 users in departments such as Human Resources, Finance and Technology. Managed small projects involving moves, changes and the addition of new users to the CIBC technology environment. Fast, high quality support in a Windows NT 4/2000 environment which included software like Office 2000 in addition to a wide assortment of other applications. Configuration and support of Outlook 2000 and 2002. Configurations and user instruction in regards to Blackberrys and other assorted PDAs. Participated in an ongoing initiative to upgrade workstations from Windows 2000 to XP with a focus on familiarizing the user population with the operating system and its’ functions. January 2001 - March 2003 Honda Canada Finance Inc., Honda Canada (Contract), Scarborough , ON Desktop Support Analyst Provided the highest level of customer service and satisfaction, along with immediate response to technical issues and fast, dependable solutions, along with changes and upgrades happening before, during and after regular business hours. Provided second level desktop support to approximately 250 users. Remote support to users located in offices through-out Canada as well as remote server administration and backup maintenance through use of tools like Remote Desktop Setup and support of Lotus Notes 4,5,6. Participated in Windows 98 to 2000 migration. Backed up data files and software configurations on workstations for end users. Maintained daily backups with Veritas Backup Executive software. Education and Certifications 1998 - 1999 Diamond Institute of Computer Technology, Ajax, ON Computer Network Service Engineer Certifications A+ certification in computer hardware C.N.A. (Certified Novell Administrator) M.T.A (Microsoft Technology Associate) M.C.S.A. (Windows Server 2012) M.C.S.E. (Server Infrastructure, Desktop Infrastructure, Private Cloud, Messaging, Communication)  1997 - 1999 Durham College of Arts and Technology, Oshawa, ON Business Administration - Information Systems Instructed in general IT ideologies and concepts Introductions to a wide range of applications and software Instructed in general business practices such as team building, time management, leadership and motivation, project management, managing change, negotiation and conflict resolution. Excellent professional and personal references available upon request.