Steve Raffinan

STEVE RAFFIÑAN 15 Simoun St. Cebu City Mobile #:- Email:- HIGHLIGHTS OF QUALIFICATIONS: • Familiar with Australian culture and some companies like Telstra, NAB (National Australian Bank), John Holland. KPMG, Toyota, Westpac and Qantas. • Back office support of Telstra • Technical support representative (Dell, Xbox) • Knows extensive computer troubleshooting, home networking (wired and wireless connection), internet connection and troubleshooting • Well-verse with video conferencing and VMR (Virtual Meeting Room) • Admin tasks: Generate open tickets, Collate all open tickets on a daily basis and call back customer, onsite technicians and Level 2 team for any update on the tickets LATEST WORK EXPERIENCE: Position Company Account/s: Back Office Support Accenture Telstra Customer Service Representative Accenture Virgin Mobile Technical Support Representative Stream Xbox Technical Support Representative Etelecare Dell LEADERSHIP EXPERIENCES/AWARDS: Top 2 in highest BSC Accenture High NPS Awardee Accenture Top 2 in highest FCR Accenture Best in attendance awardee Accenture Top 5 Agent Account Top Performers Stream Rising Star Awardee Account Performers Stream Leadership Awardee STI Dean's List STI School President STI TRAININGS/CERTIFICATIONS: Training Remarks ITIL – Information Technology Infrastructure Library Certified Dell Certified Systems Expert Certified Computer Technician Certified Computer Literacy Certified EDUCATIONAL ATTAINMENT: College: Systems Technology Institute Secondary: Cebu Institute of Technology Elementary: Regino Mercado Elementary School Vocational: Computer Technician, Computer Literacy SKILLS: • Computer Technician • Computer Networking (WAN, WLAN) • Internet troubleshooting • Video Conferencing Support • Virtual Meeting Room Support REFERENCES: Name Position Company Clavyl Repuela Team Leader Accenture Chuck Burley Arnoco Team Leader Accenture Rex Fernandez Quality Assurance Accenture Malou Rendon Manager UV – Lancer Security Nerisa Buno Business Woman Private