Steve Paolo Lanuza

My name is Steve Paolo Lanuza, and I hold a Bachelor’s degree in Philosophy. I have over 12 years of experience in customer support and sales, consistently delivering exceptional service and driving results across various industries.

I successfully managed two telecommunications shops for Verizon and Sprint in the U.S., where I handled both inbound and outbound calls, as well as individual and business accounts. Additionally, I worked as a customer support associate for a startup e-commerce dropshipping business, specializing in chat and email support using Gorgias and Shopify as our primary CRM tools.

I am proficient in Shopify, Gorgias, and multiple CRM systems, and I bring a proactive, organized, and customer-focused approach to every interaction. My ability to build rapport, handle pressure, and close sales while maintaining professionalism makes me a strong fit for this role.

I take pride in being efficient, patient, and eager to learn. I value delivering consistent, high-quality results and, if given the opportunity, I can guarantee a long-term and reliable partnership.