Steve Dinampo

Steve D. Dinampo Medical / Dental Biller Jawa, Valencia Negros Oriental 6215 Phone: - E-mail:- Steve Dinampo is a skilled virtual professional with extensive experience in medical/dental billing and administrative tasks. He has excelled as a Dental Biller at Perfect Smile Braces and previously as a Medical Biller at Waiting Room Solutions. His career also includes roles in quality assurance and project management. Proficient in MS Office and various billing software, Mr. Dinampo is known for his attention to detail and problem-solving abilities, ensuring efficient operations and client satisfaction. SKILLS ● ● ● ● ● Medical / Dental Billing and Coding Payment postings and AR (Accounts Receivable) actions Effective English communication skills (written and oral) Proficiency in MS Office applications Web Research and Data Entry WORK EXPERIENCE Dental Biller, Perfect Smile Braces OCTOBER 2018 – March 2024 ● ● ● ● ● Managed patient billing and insurance claims processing. Ensured accurate coding and submission of dental procedures. Communicated with insurance companies to resolve billing issues. Maintained patient records and handled inquiries regarding billing statements. Coordinated with insurance companies to verify patient coverage and benefits. Medical Biller, Waiting Room Solutions MAY 2013 – MAY 2018 ● ● ● ● ● Processed medical billing for various healthcare providers. Verified and entered patient information and insurance details. Handled electronic claims submission and tracked claim statuses. Resolved billing discrepancies and facilitated payment collection. Assisted patients with understanding their medical bills and insurance benefits. APS Retriever, Parameds Inc. DECEMBER 2012 – MAY 2013 ● ● ● ● Retrieved and reviewed Attending Physician Statements (APS) for insurance purposes. Ensured timely and accurate collection of medical records from healthcare providers. Communicated with medical offices to follow up on outstanding APS requests. Maintained a database of retrieved APS and related documentation. Product Trainer, Teletech Inc. FEBRUARY 2011 – NOVEMBER 2012 ● ● ● Trained new hires to become Customer Service Representatives for healthcare insurance. Provided ongoing education and support to guide employees through complex insurance procedures. Collaborated with the training team and management to ensure training content was current and relevant. Quality Assurance Specialist, Teletech Inc. MARCH 2009 – FEBRUARY 2011 ● ● ● Monitored and evaluated customer service interactions for quality assurance. Provided feedback and coaching to improve customer service performance. Prepared reports on quality metrics and identified areas for improvement. EDUCATIONAL BACKGROUND Bachelor of Science in Computer Engineering – Graduate Asian College of Science and Technology (ACSAT), Dumaguete City 2005 – 2008 Bachelor of Science in Mechanical Engineering – 3rd Year Standing Silliman University, Dumaguete City 1996 – 2000 REFERENCES Lazel Rivera Kevin Jamito Supervisor Perfect Smile Braces - Medical Billing Lead Rep Waiting Room Solutions -