Stevan Milenkovic
Administrative Support
Nis, Serbia | - |- www.linkedin.com/in/stevanmilenkovic
Overview
Certifications
I had a lot of success working for some big IT companies in my country, and now I am
dedicating my time to freelance for companies throughout the world. I hope to build long term
relationships with some amazing and unique people!
• 2009 Microsoft Certified Professional MCP
• 2009 Microsoft Certified Systems
Administrator MCSA
With many years of experience as a Sales Assistant and Assistant Manager in the IT industry, I
am entirely confident that I have the skills and knowledge to provide executive assistance to
Your work. I have highly developed organizational and prioritizing skills, with the ability to
multitask and effectively manage my time and responsibilities.
Languages
• Serbian
• English
I can provide quality service in the following areas:
• Administrative Support / VA
• Data Entry / Web Research
• Project Management
• Technical Support
• Customer Support / Zendesk
• Email & Marketing Support
• Translation: Serbian - English - Serbian
Recognitions
• “Top Rated” member on Upwork
I am very adaptable because I am always looking to improve my skills and learn.
Working Experience
Admin Support / Data Entry
May, 2017 - present
Civic Permits
Data entry into web application
- Entering fees for the facilities
- Entering event information
- Creating user accounts
Upwork Marketplace Quality Rep
Dec, 2016 - Jul, 2017
Upwork
To monitor and regulate adherence to Upwork Marketplace policies.
ActiveOpenings - Job Review Rep on shift
CertifiedGrpAdmin - Certification Verification Task
Coaching - 1:1 Coaching Session
Communications - Emails, Messages & Follow-ups
DTR - Review of Flagged Accounts for possible Circumvent
Documentations - Create / review / revise team processes, documents
Escalations - Internal / External Cases for MQ
FlaggedAReview - Review and take action on accounts in OBO Reports
JobAppReview - Scrub & capture violations on job applications
Job_Invites - Review and take action on the job invites queue
Meeting - Individual or team call / conference / chat
NewAcctReview - Real time review of new sign ups
QualityReview - Productivity and quality check on MQ team
SME - SME, Internal Affairs, Random spot check, Attendan
SpecialProject - Assigned to work on a task
StaffManagement - Schedules / Shifts / Tasks / Planning
https://www.visualcv.com/r1badheruw0
StaffingSupport - Job Post/Shortlisting/Interview/Hire/On & Offboard
TeamManagement - Updates / Reports / Evaluation / Projects
Tech_Issues - Problem with TeamRoom / VPN / Tools
TicketManager - Ticket Rep on Shift
Tickets - Responding and Processing Assigned Tickets
Training - Training / Coaching / Mentoring / Nesting
UnwantedContent - Check, investigate & take action on reported sites
Talent Curators, Upwork Operations Team
Oct, 2014 - Dec, 2016
Upwork
Upwork Talent Innovation | Ops::Freelancer Success::Growth
Evaluating profiles on the platform, in order to improve the quality of the profiles and overall
freelancer experience.
- Evaluation
- Research
- Data Entry
Content Manager
Oct, 2015 - May, 2016
Ryalto
Doing Web & Linkedin research, looking for specific profiles with given information, and
entering them into our Database.
- Content Manager
- Data Entry
- Data Scraping
- Research
Research Specialist
Jun, 2015 - Feb, 2016
G2 Crowd
Doing Google Search by the specific instructions and methods, and gathering data with the
help of Google extension.
Web Research
Data Scraping
Data Entry
Data Collection
Data Entry - Coupon Verification
Feb, 2014 - Dec, 2015
Tjoos
Coupon verification through online shopping.
Personal Assistant
Feb, 2014 - Oct, 2015
Viseo AB
Admin Support
Web Research
Data Entry
Outreach Specialist
Jan, 2015 - Jun, 2015
90digital
Duties:
· Link building
· Research
· Ideation process
https://www.visualcv.com/r1badheruw0
· Buzzstream
· Outreach
· Writing templates
Assistant Manager
Jun, 2009 - Oct, 2012
WinWin
Duties:
· Meeting and greeting customers when they enter the shop,
· Working with smaller business partners,
· Preparing and sending daily and weekly reports,
· Operating the till and handling financial transactions,
· Answering queries from shoppers,
· Receiving deliveries from suppliers,
· Reporting any issues of concern to senior managers,
· Checking and replenishing stock on displays,
· Proposing and executing marketing solutions.
Education
High school degree, Sales
2000 - 2004
Nis, Serbia
Sales Technician
Computer Skills
MS Office, Google Docs, Zendesk, Web Research, Data Entry, Admin & Customer Support,
Trello, Project Management, etc
https://www.visualcv.com/r1badheruw0
