Stephy Thomas

RESUME Career Objectives Experienced Software Engineer with a history of working in the computer software industry. Skilled in ERP, Technical Support, Project Coordination, Technical Documentation, Database Administration and Customer Coordination. Strong Engineering professional with a Master of Computer Application from M G University, Kerala. Strong written and verbal communications. Interested in a challenging technical track career. Educational Qualification • Master’s Degree in computer application (Union Christian College, Ernakulam) STEPHY THOMAS E-mail: - • College, Thrissur) • Higher Secondary Examination (Govt: of Kerala,-) • Secondary School Leaving Certificate from Board of Public Examination (Govt. of Kerala, 2009) Contact Number: Mobile : - Permanent Address: Edathiparamban(H) Valoor P.O Cheruvaloor Thrissur (Dist.), Kerala Bachelor’s Degree in computer Application (Nirmala Computer Skills  IT Skills : MS Office application (Word, Excel, PowerPoint), Email Applications & Internet  Operating Systems : Windows XP, Linux, Windows 7, Window 8, Windows 10  Software Languages : C, C++, COBOL, Microsoft Visual Basic 6.0, VB, .Net, Java, Python, C#  Backend Systems : Microsoft SQL server, Oracle Personal Skill Personal Data Father's Name : E D THOMAS Date of Birth :- Sex : Female Nationality : Indian Domicile : Kerala Marital Status : Married Driving License: India (LMV) Hobbies :Reading, Traveling Passport No : R- Date of Expiry : 24/08/2027             Gained experience in Software Engineering Successfully done various projects Attitude of Open mindedness and Patience Eager to learn new technologies and methodologies Fortuitously acquired MCA and BCA degree Capabilities to meet tight deadlines and targets Confident-Reliable-Flexible Personality Strong written and verbal Communication skills Experienced in Project coordination Highly motivated and Leadership skills Ability to work as individuals as well as in groups Extra ordinary customer service and relationship management experience  Critical Thinking skills Languages ✓ English, Malayalam, Hindi WORK EXPERIENCE – 2.7 Years MAF FIRE SAFETY & SECURITY LLC, AL QUOZ, DUBAI (Period: - 04/01/2018 – 06/08/2019) I. Designation – Software Engineer (Technical Support Engineer & Customer coordination) Job profile:                II. Identifying and resolving technical issues ERP support (RealSoft) & Backend Support (Microsoft SQL Server) Assisting with system Integrations Ability to explain complex ideas to those with limited IT and System Knowledge. Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Follow up with clients to ensure their IT systems are fully functional after resolving Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients CORAL BUSINESS SOLUTIONS, KERALA, INDIA (Period: - 01/09/2016 – 31/08/2017) Designation – Implementation Engineer (Software Engineering & Customer Coordination) Job profile: • • • • • • • • • • ERP support (Realsoft) & Backend Support (Microsoft SQL Server) Analysis and design of databases and user interfaces Managing requirements and Implementing software development life cycle policies and procedures Managing and supporting multiple projects Highly adaptable in changing technical environments with very strong organizational and analytical skills Interacting with the administration of the company in order to report it with the delays in executing enforcement undertakings and operations Working with the enhancement and quality advancement unit of the company in order to develop and create new plans and strategies to be included in the customer enforcement tasks Helping the customers to observe computer software package programming enforcement rotational series and helping in creating proper and functionally effective plans and programs for the software systems of the customers Recognizing problematic matters and errors in the already run or executed methods and procedures and developing settlements for the same Talking to customers and helping them with upholding their systems, inductions and other connections References MAF FIRE SAFETY & SECURITY LLC Name : Benzen Joy Designation : HR Manager Name : Francis V A Designation : IT Support Engineer Email Email :- :- CORAL BUSINESS SOLUTIONS Name : Princy Shibu Designation : HR Manager Name Designation : Keerthy P S : Implementation Engineer Email Email :- :- Declaration I hereby declare that all the details furnished above are true to the best of my knowledge and belief and can be supported with reliable documents when needed. Place : Thrissur STEPHY THOMAS