Stephene Njokuocha

 STEPHENE NJOKUOCHA   PROFESSIONAL SUMMARY Qualified Nigerian lawyer with hands-on experience in legal research, document drafting, court procedures, and client representation. In addition to my legal background, I bring strong administrative and virtual support skills, including CRM management, lead generation, customer service, and project coordination. I am well-versed in remote work tools and thrive in dynamic environments where attention to detail, professionalism, and proactive communication are essential. Offering strong organisational and communication skills, with a knack for managing schedules and handling customer inquiries. Knowledgeable about using various digital tools and platforms to streamline tasks and improve productivity. Ready to use and develop skills in multitasking, time management, and client relations to my task. WORK HISTORY 06/2025 - Current Virtual Assistant Scaling Edge Assistants • Company Overview: Company Overview: UK based • Provide high-level administrative and backend support to clients in fast-paced digital environments • Manage client schedules, calendar coordination, and communication workflows • Maintain and update CRM systems to track client interactions and streamline operations • Conduct lead generation using GoHighLevel and other marketing platforms to identify and nurture prospects • Support inbound and outbound marketing efforts through data collection and client outreach • Perform research, documentation, and backend support for internal and client projects • Managed databases to ensure accurate record-keeping. • Tracked inventory and ordered office supplies when needed; ensured continuous workflow. • Conducted online research for important projects, leading to well-informed decisions. • Liaised with clients, enhancing customer service standards. • Kept files organised and up-to-date for accurate record-keeping purposes. • Managed social media accounts; improved brand visibility. • Facilitated virtual conferences and webinars, contributing to knowledge sharing within the company. • Provided excellent customer service via telephone and email interactions, thereby boosting customer satisfaction levels. • Provided administrative support to a team of 10, ensuring smooth operations. • Company Overview: UK based 01/2023 - Current Administrative, Customer Support & Project Assistant Freelance Virtual Assistant (Upwork & Agency-Based) • Company Overview: Company Overview: Remote • Provide professional administrative support to clients via Upwork and agency platforms • Deliver responsive and empathetic customer support via email, live chat, and messaging tools • Manage team operations, client calendars, emails, and communications • Coordinate travel arrangements, prepare detailed itineraries, and manage bookings • Perform accurate and efficient data entry and document formatting • Coordinate client projects and ensure timely task delivery • Create, schedule, and manage social media content across multiple platforms • Use Slack, Trello, Monday.com, Asana, Clickup, Jira, Planner, Google Workspace, Microsoft Office and Zoom for remote collaboration. • Enhanced project efficiency by maintaining detailed record systems. • Managed resources effectively to avoid wastages and redundancies. • Facilitated effective communication amongst team members for better productivity. • Maintained up-to-date knowledge about industry trends for insightful contribution during brainstorming sessions. • Provided timely support and assistance to the project manager, leading to successful project completions. • Analysed workflows and processes, suggesting changes to drive improvement. • Supported teams to overcome obstacles and reach project objectives. • Resolved project issues promptly, ensuring minimal disruption to timelines. • Organised training sessions for new hires, fostering faster integration into the team. • Company Overview: Remote 01/2023 - 01/2025 Team leader CC Increase Nigeria Ltd • Company Overview: Company Overview: Nigeria (Remote) • Oversaw company projects from initiation to completion, ensuring all deadlines and deliverables were met • Managed cross-functional teams and delegated tasks to ensure workflow efficiency • Coordinated communication between departments and external stakeholders • Conducted performance evaluations, project tracking, and reporting • Implemented systems to improve productivity and accountability across teams. • Ensured adherence to company policy by all team members, maintaining professionalism at all times. • Streamlined workflow for a more efficient process. • Monitored daily operations whilst reducing operational costs significantly. • Provided comprehensive onboarding training to reduce the learning curve for new hires. • Coordinated daily tasks, ensuring smooth workflow within the team. • Encouraged open communication to foster a positive work culture. • Conducted regular performance reviews to identify areas of improvement for each team member. • Developed strategies for improved performance levels across the team. • Supported the team to overcome new challenges by forecasting knowledge and skills gaps. • Followed opening, closing, and shift changeover procedures for seamless operations. • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards. • Promoted professionalism among staff to develop productive relationships. • Led performance reviews and tailored employee feedback to facilitate professional development. • Mediated team decision-making and problem-solving for peaceful resolutions. • Translated senior management directives into actionable front-line policies and implemented changes with staff. • Introduced innovative solutions that maximised output without compromising quality. • Resolved conflicts effectively, promoting harmony within the workforce. • Company Overview: Nigeria (Remote) 06/2024 - 09/2024 Legal Intern Jerry Amadi & Co - Portharcourt, Nigeria • Company Overview: Company Overview: Portharcourt Nigeria • Conducted legal research to support case preparation and court filings • Drafted legal documents, including letters, motions, and court processes, under supervision • Attended court sessions to observe proceedings and assist with documentation • Assisted with file organization, case referencing, and client correspondence • Supported general administrative duties within the firm. • Organised files and maintained a comprehensive database of all ongoing cases for easy retrieval. • Reviewed and analysed complex legal documents to assist in dispute resolution cases. • Shadowed lawyers to understand workloads, case management, and network development. • Provided administrative support involving file management, correspondence, and reception duties. • Interviewed clients and witnesses to gather and analyse case data. • Drafted legal arguments to gain mastery of case strategy and support attorney litigation. • Enhanced understanding of legal procedures by conducting research on relevant case laws. • Handled confidential materials responsibly, maintaining integrity and trust within the firm. • Participated in client consultations, provided valuable input based on research findings. • Fostered positive client relationships through effective communication and prompt responses to queries. • Company Overview: Portharcourt Nigeria 01/2022 - 01/2023 Legal Intern LawPavilion • Company Overview: Company Overview: Remote • Conducted legal research using LawPavilion tools and supported legal content teams • Reviewed and organized case law and legal precedents for publishing • Proofread legal materials and ensured legal accuracy of uploaded content. • Attended arbitration sessions, garnering unique insights into alternative dispute resolution methods. • Collaborated closely with senior solicitors for the efficient preparation of cases. • Coordinated with external counsel on certain cases and facilitated seamless sharing of key information. • Shadowed lawyers to understand workloads, case management, and network development. • Fostered positive client relationships through effective communication and prompt responses to queries. • Company Overview: Remote 01/2021 - 12/2021 Legal Volunteer O.B. Lulu-Briggs Foundation • Company Overview: Company Overview: Volunteer, Free Law Clinic • Interviewed and interacted with clients on legal concerns • Responded to inquiries and provided basic legal advice. • Company Overview: Volunteer, Free Law Clinic 01/2021 - 12/2021 Conference Volunteer Nigerian Bar Association • Company Overview: Company Overview: Annual Law Conference • Supported logistics, registration, and delegate coordination. • Company Overview: Annual Law Conference 01/2017 - 12/2017 Legal Intern Nuris Legal Chambers - Port Harcourt, Nigeria • Company Overview: Company Overview: Port Harcourt • Drafted and organized legal documents and conducted research • Answered calls, directed mail, and greeted clients and visitors • Took meeting notes and maintained accurate records. • Company Overview: Port Harcourt SKILLS • Legal Research & Drafting • CRM Management • Lead Generation • Client Outreach • Customer Support • Travel Arrangements • Itinerary Planning • Calendar Management • Email Management • Project Coordination • Team Coordination • Social Media Management • Scheduling • Microsoft Word • Google Workspace • Slack • Zoom • Strong Communication • Time Management • Proficient in using Monday.com • Document Preparation • Data Entry • Task Delegation • Asana • ClickUp • Jira • Microsoft Planner   • Microsoft Office • Excel • PowerPoint • Outlook • LawPavilion • Research • Backend Support • Workflow Automation • Communication • Collaboration • Problem Solving • Proactive • Tech savvy • Detail Orientation • Adaptability in Remote Environments • Technical proficiency • Online meeting platforms • Ethics and discretion • Project coordination tools • Data entry techniques • Schedule management • Teams proficient • Google Meet adept • Project support • Event planning • Records management EDUCATION 10/2016 - 07/2022 Bachelor of Laws (LL.B): Land Law, Company Law, Jurisprudence, Conveyancing, Family Law, Banking and Insurance Law, Law of Tort Rivers State University Nigeria GPA: Second Class Lower Division 09/2010 - 07/2016 Senior Secondary Certificate (WAEC) Archdeacon Brown Education Centre REFERENCE Available upon request. . #HRJ#d236453d-74e7-4ecc-8a35-86d91ee0f5e4#