Stephene Alpetche

 E. B. Magalona Neg. Occ. - - PROFESSIONAL SUMMARY Skilled Operations Supervisor versed in business and employee management. Bringing 2 years of experience in BPO industry. Decisive leader and strategic problem solver with excellent communication and planning abilities. Organized Team Leader focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success. Dedicated and detail-oriented Customer Service specialist with more than 8 years of customer service experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter and forward-thinker. CORE QUALIFICATIONS Advanced customer support Performance reporting Conflict management Six Sigma Certification Staff supervision Analytical problem-solving Outstanding customer service STEPHENE ALPETCHE EXPERIENCE October 2023- Up to present Operations Supervisor IQOR, Mandalagan | Bacolod City Developed initiatives for process improvement and reviewed and assessed ongoing operations. Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Developed and shared best practices across company to align with objectives and quality standards February 2022 – October 2023 Operations Supervisor Transcom Worldwide Inc | Bacolod City Cultivated and strengthened relationships with customers, vendors and internal stakeholders. Developed and oversaw strategies for improving operational efficiency and accuracy. Developed initiatives for process improvement and reviewed and assessed ongoing operations. Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Developed and shared best practices across company to align with objectives and quality standards. June 2021 - February 2022 Operations Supervisor, Intern Transcom Worldwide Inc | Bacolod Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership. Cultivated and strengthened relationships with customers, vendors and internal stakeholders. Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis. June 2014 - June 2021 Customer service representative Transcom Worldwide Inc | Bacolod City Built rapport with customers through courteous and professional communications. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Assisted customers with product-related questions, feedback and complaints. November 2013 - April 2014 Customer Sales Representative Panatiatic Call Center | Bacolod City Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. Assisted customers with product-related questions, feedback and complaints. Maximized customer satisfaction by resolving service issues promptly. Addressed customer service enquires quickly and accurately. EDUCATION Bachelor of Business Administration | Business Bacolod City College, Bacolod City