Stephen Shoemaker

- Stephen A Shoemaker ● Detroit, MI (Remote) ● Open to travel ● - Skillful communicator and insightful leader in sales and production strategy, experienced in aligning key stakeholders and management across 30,000 team members to develop and implement solutions to complex business problems. Experienced in project management, public speaking, and gaining in-depth understanding of organizational objectives. PROFESSIONAL EXPERIENCE Business Development Strategist Rocket Mortgage / Rocket Companies | Detroit, MI Nov. 2019 - Present ● Developed strategic lead-generation plans, generating $4.11B in volume with over $500M net revenue [2021]. ● Negotiated and managed new business production practices and co-developed new CRM tools, realizing a 243%[2020] and 108%[2021] increase in closing volume during the market shock of the COVID-19 pandemic. ● Key contributor to extensive overhaul of internal B2B marketing campaigns across 100+ companies in the Rocket Companies ecosystem, presenting production reports, findings, and recommendations to C-Suite executives. ● Doubled historical average lead volume while increasing lead conversation by 5%, team member satisfaction rating by 20%, and maintaining the highest banking team satisfaction scores in the entire Rocket Mortgage organization. Senior Mortgage Banker Feb. 2018 - Nov. 2019 Rocket Mortgage / Rocket Companies | Detroit, MI Received "Love our Clients" award for dedication to client origination and satisfaction, leading regional client ● satisfaction scores and production by closing over $12.5M in residential retail mortgage volume in 2019. ● Received Top Cheeser award for leveraging existing internal products to make end-to-end loan processing pipelines more scalable and for contributions to instruction modules for product knowledge and personal finance. ● Consulted clients for 65-70 hours weekly, remotely connecting with 10+ clients per day. ● Selected for accelerated leadership initiatives, external collaboration, and pilot banking teams. Building Supervisor, Head of Student Staff Mar. 2016 - Dec. 2017 Recreation Center Student Staff Sept. 2015 - Mar. 2016 Grand Valley State University | Grand Rapids, MI Supported tenured management during 50,000 sq.ft. expansion of campus/community recreation center. ● ● Onboarded new team members and provided training on customer service and emergency response procedures. ● Implemented a point-of sale kiosk management system that cut lost/stolen inventory by 60%. Founder / Head of Events Blue Lime Entertainment | Detroit, MI Feb. 2009 - Jan. 2019 ● Established a trusted social media presence and operated a referral-based events team, specializing in corporate, private, and industry engagements. ● Coordinated events, client / artist collaboration, equipment management/rentals, and live performance. EDUCATION Bachelor of Science in Kinesiology | Grand Valley State University Concentrations in motivational psychology, specialized dietetics, business, and entrepreneurship. 2017 SKILLS Sales | Public Speaking | Business Development | Stakeholder Coordination | Data Analysis | Project Management | Cross-Functional Communication | Communication Strategy | Organizational Strategy | Salesforce | Tableau | Lead Generation | Live Presentations | High-profile Client Service