Stephen Raj D

RESUME Gundumallay Estate, Factory Dn, Munnar, Idukki Dist, Kerala - 685612 E-mail:-Mobile: - STEPHEN RAJ D EDUCATIONAL QUALIFICATIONS: B.Com (Finance) with 70.75%, Govt. Victoria College, Palakkad, Kerala : Higher Secondary XII, with 81%, The High Range School, Tata Global Beverages Ltd, Munnar. PERSONAL PROFILE: Name : STEPHEN RAJ D Father’ s Name : A DURAI RAJ Sex : MALE Date of Birth :- Marital Status : Single Nationality : Indian Hobbies : Music, travelling and sports (Basketball, Chess and Cricket) Permanent Address : Gundumallay Estate, Factory Dn, Munnar, Idukki Dist, Kerala-685612. Languages known : English, Tamil, Malayalam, Hindi, Telugu Phone No. : - CAREER PROFILE: ORGANISATION: LAKE FOREST RESORT. TIME PERIOD: 15th Nov 2019 to Till Date. DESIGNATION: Manager - Front Office. ORGANISATION: GREEN TREES RESORTS. TIME PERIOD: 01st June 2017 to 05th July 2019. DESIGNATION: Executive – Front Office. ORGANISATION: LARSEN & TOUBRO CONSTRUCTIONS LTD. TIME PERIOD: 19th June 2014 to 31st Oct 2016. DESIGNATION: Administration Supervisor (IR, Admin & Accounts) JOB PROFILE: MANAGER - FRONT OFFICE, LAKE FOREST RESORT:-  Assisting the Operations Manager in day to day operations and also in resolving guest complaints.  Assigning duties to the HOD’s in the absence of Operations Manager.  Assisting in Hiring of Man Power to Various Departments.  Ensuring that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.  Ensuring that the workplace remains clean and tidy.  Ensuring that guest documentation and information is available and up-to-date.  Welcoming guests and fostering customer loyalty through friendly manner.  Ensuring Customer Satisfaction via Guest Feedback and Social Media Review. EXECUTIVE - FRONT OFFICE, GREEN TREES RESORTS:-  Preparing and analyzing Luxury Tax, Restaurant and Coffee Shop Sales statement, Daily Purchase Statement, Average Room Revenue Statement, Monthly Expenditure Statement and Salary Statement for Staffs.  Ensuring that the workplace remains clean and tidy.  Ensuring that guest documentation and information is available and up-to-date.  Welcoming guests and fostering customer loyalty through friendly manner.  Ensuring Customer Satisfaction via Guest Feedback and Social Media Review. ADMINISTRATION SUPERVISOR, L&T CONSTRUCTIONS:-  Screening of Workmen as per standard screening procedure prescribed by the company  Handling of Bio Metric System and also implementing 100% accurate attendance through Online EIP Attendance Portal.  Preparation of Payment Clearance Certificate for Vendors.  Vouching of bills by comparing with its supporting documents.  Preparing of Vehicle, Medical, Scavenger and other miscellaneous bills on a monthly basis.  Preparation of Wages Sheets and PF/ESI Statements on a monthly basis for both Labors and Departmental Staffs at Site.  Ensuring timely payment of wages to Labors and Departmental staff at site.  Ensuring harmonious ambience between the Labors and other Co-Workers at site.  Issuing letters to late coming, absenteeism, suspension etc.  Handling legal issues and maintaining smooth relations with outsiders. KEY SKILLS:  Communication  Problem Solving  Team Player  Systems Knowledge DECLARATION: I hereby declare that all the information given above is correct and true to the best of my belief. Stephen Raj D