Stephen Oluwaseun Oladipo Raji

Stephen oladipo-Raji Customer Support agent || Technical Support agent Hello! My name is Oladipo-raji Stephen, and I've worked as a support agent for more than 4 years. I'm from Nigeria. Since we deal with a variety of issues on a daily basis, having the capacity to think critically and solve problems is what sets me apart from other support agents. Without this crucial talent, productivity would suffer. I can adjust to any situation and I close support tickets really quickly. My major objective is to identify the client's complaint or demand and to propose a quick but efficient solution to address it. I also keep up with fresh developments daily. The specific duties I handled in the various organizations I worked for are listed below. -- WORK EXPERIENCE 12b akanbi disu street lekki lagos, 10, Lagos, Nigeria SKILLS Virtual Assistant Eunoia Theraphy Communication Skills 08/2022 - 10/2022, Remote Achievements/Tasks Microsoft office BIGContacts Created social media graphics and content Editing Revamped website of the company by making it more user friendly and beautiful problem solving Networking Wordpress Customer Service agent Softsolution Concept 01/2020 - 06/2022, Lagos Nigeria Softsolution concept is an IT firm that provide bespoke solution to various customers. some of their flagship product include HRworkplace, E-liga among others Achievements/Tasks Resolving issues and troubleshooting technical problems Providing information about company's products and services Handling customer complaints/ Responding to customer review Developing and establishing communication between customers G-suit Adobe creative suit Clickup Edited videos for youtube purpose Created SEO contents for blog website HubSpot Mailchimp Ui/Ux design Pipedrive Transcribing Shopify PERSONNAL PROJECTS Design and development of a web based survey application (10/2019 - 02/2020) Design an implementation of an estate management system (01/2020 - 10/2020) Ui/Ux design for a property management tool (01/2021 - 01/2021) Creating manuals and documents for new customers Onboarding clients to our services Creating daily, weekly, monthly and yearly report of customers to the company Sending Newsletters and Emails to clients English Native or Bilingual Proficiency French Technical Support agent Freelancer (100% Remote) 2018 - 2022, LANGUAGES Elementary Proficiency Freelance Remote Achievements/Tasks Yoruba Full Professional Proficiency provided L1and L2 support for clients Creating technical report and documents for clients INTERESTS Diagnosing and providing clear advice on how to solve them Creating and managing products on wordpress and shopify EDUCATION Bowen University Bsc Computer Science 2016 - 2020, Faith Academy SSCE 06/2010 - 07/2016, Chess Swimming Golf Lawn tennis Basketball