Stephen Ogola

 STEPHEN OWINO OGOLA P.O Box-USENGE- PERSONAL INFORMATION Nationality: Kenyan Date of birth: 10th.Jun.1993 Gender: Male Marital Status: Single Identification No- Languages-English, Kiswahili, French. TOURISM MANAGEMENT ROLES Extensive background in Tourism Management and development affairs, including experience in package and itinerary development ,Sustainable Tourism development, Tourism policies development and legal compliance. AREAS OF expertise Events organization and planning Highlighting natural wonders Strategic overseas marketing Devising and planning tours Visitor management Package development web marketing Professional Experience LEGACY EAGLE TOURS & SAFARIS — Nairobi, Kenya. TOURISM OFFICER, 2014 to Present Conducts marketing activities to enhance the percentage of incoming groups, Focused on individual travel, group travels and tailor made safaris Conducts sales calls, Generates leads and provides follow up; Maintaining a high level of communication among area attractions, hotels and other tourism industry representatives; Managing the marketing efforts to all of the staff prioritizing importance of offices based on feeder Marketing, defining and implementing marketing strategy; Determining new and innovative creative message for media; Organizing various media informing and making affordable and effective media over all the possible means; Planning new research based advertising strategies for current and subsequent years that will increase leisure travel market share, Prepare attractive packages, negotiate with others companies abroad, attend international exhibitions and evaluate employer’s recruitment, net activities, writing reports. Key Results: Visitor repeat visits over the years Sales increased by 9% in the financial year 2015/2016 Sealed partnership deals with several stakeholders in the industry Customer satisfaction at par following clients appreciations on testimonials Strategized different marketing web marketing formula that help improve visitors flow Professional Experience (continued) Kisumu international airport (Kisumu) Customer service Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs. Key Results: Handle customer inquiries, complaints, Billing questions and payment extension/service requests. Calm angry callers Repair trust Locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, Field services, new business, operations and consumer affairs. ECOFINDER KENYA (KISUMU) Volunteer in the capacity of tourism development assistant. Key responsibilities Documenting and updating computerized database information system. Participating in development of community tourism enterprises. Facilitating the Civil Society Organizations about Behavior Change Communication in the Society. Collecting field data and compiling reports. Coordinating risks mapping and vulnerability capacity. Education& Certifications MAASAI MARA UNIVERSITY — Narok County Bachelor of Science Tourism Management (with honors), 2014 Activities: -Worked concurrently during college as a sales rep and team supervisor for Store -Attended internships at Kisumu International Airport where main duties were on airfares, customer handling, updating flight information display system, assisted in flights booking and reservations -Internship at Eco-finder Kenya: the main duties were promoting sustainable tourism at Dunga beach in Kisumu, and ways of empowering the local communities as a result of tourists flow to Kisumu RAMBA HIGH SCHOOL-Siaya County Kenya Certificate of Secondary Education (KCSE), 2010 Activities: member of wildlife club USENGE TOWNSHIP ACADEMY-Siaya County Kenya Certificate of Primary Education (KCPE), 2006 Activities: leadership in the position of a head boy Of Note Professional Development: Training in IATA(AMEDUS & GALILEO) Training to network and build contacts Service quality enhancement Management for small and medium tourism enterprises Affiliations: Ecotourism Kenya Echo green initiative Computer Skills: Ms Excel. Ms Word. Ms PowerPoint. Adobe PageMaker and Internet. Statistical packages:SPSS and Epi Info i Personal Traits Excellent communication skills both verbal and written Good client facing and negotiation skills Confident with genuine interest in customer satisfaction Ability to assess customers needs Referees Mr.Salaton Tome Chairman School of Tourism and Natural resources Maasai Mara University Cell:- Email- Mr. Arnold Nyakoko Rabare Supervisor Eco-Finder Kenya Dunga Beach Cell:- Email: Mr. Nelson Owuor Ooko CEO Legacy Eagle Tours and Safaris Cell:- Email-Mrs. Agnes Owuor Human recourse manager Kisumu international airport Cell:- Email-