STEPHEN OGBUJI
Lagos, Nigeria |-| - | (24) Neumann, Stephen | LinkedIn
SUMMARY
Experienced IT support professional specializing in M365 and Active Directory environments. Skilled in
troubleshooting, user-support, and administration of Exchange Online, Azure AD, and Microsoft Teams. Proven ability
to resolve technical issues efficiently and deliver excellent
EXPERIENCE
Microsoft Support Engineer
Upwork Inc. | Remote
Mar 2023 – Till Date
Deliver Tier 1 & 2 support for Microsoft 365, resolving authentication and access issues, assisting with Exchange and
Teams setup, coordinating with escalation teams, and maintaining support documentation
Technical Support Engineer
Tek Experts, Lagos | On-Site
Feb 2020 – Mar 2023
Provide technical support by communicating with users to troubleshooting issues, apply relevant technical knowledge,
escalate complex cases when needed, collaborate across teams, and maintain detailed case documentation.
IT Service Desk Specialist
CKW Environment Ltd., Lagos | On-Site
Oct 2018 – Jan 2020
Managed IT infrastructure including hardware, software compliance, and asset oversight. Administered Active Directory
and Office 365, supported connectivity and VPN policies.
CERTIFICATIONS
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Fortinet Network Security Expert
EDUCATION
Higher National Diploma | Computer Engineering Technology
Lagos State Polytechnic | Ikorodu
Oct 2017
Lower Credit
TECHICAL SKILLS
Operating Systems: Windows 10/11
Cloud Platforms: Microsoft 365, Azure AD, Exchange Online
Tools: Microsoft Admin Center, PowerShell, Intune
Networking: DNS, VPNs, TCP/IP
