Stephen Ndungu Muiruri

Stephen Ndung'u Finance /Customer Service and Marketing Management Professional Contact Phone - Email - Address 116/96 Zimmerman Road Education 2014 M.B.A Finance/ Strategic Management Daystar University 2009 B.A Marketing Kenya Methodist University Expertise/ Skills • Financial analysis and forecasting • Budgeting and financial management • Payroll management and statutory compliance • Customer service and relationship management • Marketing strategy development • Market research and analysis • Team leadership and supervision • Proficient in QuickBooks and CRM software • Excellent communication and interpersonal skills • Office Administration • Financial Reporting • Financial Forecasting and Planning • Business Planning • Accounts reconciliation As a highly motivated professional with a strong background in financial management, customer service, and marketing, I strive to deliver exceptional results and contribute to organizational success. With proficiency in QuickBooks and CRM software, I bring a comprehensive skill set to drive organizational success. My goal is to become a valuable asset to your company, leveraging my expertise to contribute to its growth and profitability Experience 2020 – Present Afikia Sacco Ltd Financial Accountant /Customer Service/Marketing Manager Responsibilities: Spearheaded budget preparation and facilitated auditing by working closely with auditors to prepare annual financial statements. Prepared accurate expenditure forecasts and presented results to the budget committee for analysis. Managed the general ledger and ensured timely closure of monthly transactions, including bank reconciliations, stock takes, and review of debtors and suppliers. Administered payroll and complied with statutory requirements such as PAYE, NSSF, NHIF, and leave management. Managed customer inquiries promptly and professionally, ensuring high levels of satisfaction. Identified sales opportunities and effectively promoted the SACCO's products and services to existing and potential members. Developed and maintained strong customer relationships, delivering personalized service and ensuring ongoing satisfaction. Collaborated with the marketing team to create compelling marketing materials and participate in events to promote the SACCO. Provided financial management support, including budgeting, analysis, and forecasting for strategic decision-making. Maintained accurate records of customer interactions, prepared reports, and assisted with administrative tasks. Ensured compliance with regulatory requirements and internal policies. Supervised and guided a team of customer service representatives and marketing professionals. - Salad Master Ltd (Bontavita Ltd) Part -Time Sales and Marketing Consultant Responsibilities: Collaborated with cross-functional teams to develop and execute sales and marketing strategies. Generated leads through targeted campaigns and consistently achieved sales targets. Provided exceptional customer service, promptly addressing inquiries and resolving issues. Conducted market research to identify opportunities and enhance brand visibility. Developed and implemented referral programs to expand the customer base. Utilized CRM software to manage client relationships and track sales performance. Analyzed sales data to identify revenue trends and opportunities for cost optimization. Collaborated with the finance team to ensure accurate invoicing and timely payment processing. Assisted in budgeting and forecasting sales revenues, contributing to financial planning processes. Experience . Evaluated pricing strategies and profitability analysis to maximize sales and revenue. Supported the finance department in analyzing marketing expenditures and ROI. Provided financial insights to guide decision-making in sales and marketing initiatives. - PADA Security and Alarm Systems Ltd Accounting and Financial Manager Responsibilities: Payments Management: Oversaw end-to-end payment process, including QuickBooks invoice posting and reconciliation, ensuring accurate and timely financial transaction recording. Monthly Reports: Generated comprehensive monthly reports, providing a clear financial overview, including revenue, expenses, and outstanding bills. Billing Process Optimization: Streamlined billing and payment procedures in collaboration with the finance team, improving accuracy, efficiency, and collection speed. Client Account Reconciliation: Maintained accurate client accounts through regular reconciliation, promptly addressing any discrepancies. Customer Communication: Engaged in ongoing communication with customers, addressing billing and payment inquiries promptly and courteously. Bank Reconciliation: Ensured accuracy by reconciling financial records with bank statements, resolving any discrepancies. Financial Analysis Support: Assisted the finance team with accurate financial data for analysis, contributing to reports and presentations. Compliance and Regulations: Ensured adherence to financial regulations and internal policies, facilitating audits and maintaining data integrity. Team Collaboration: Actively participated in team meetings, contributing to strategic discussions and collective goal achievement. - Self-employed Accounting & Finance Tutor and Strategic Financial Consultant Responsibilities: Tutoring: Provided comprehensive tutoring in financial accounting, financial management, managerial economics, and managerial accounting. Conducted personalized one-on-one sessions for exam preparation and addressing individual learning needs. Strategic Financial Consultancy: Assisted clients in making informed financial decisions through strategic consultancy services: Outsourcing: Assessed financial needs, recommended outsourcing opportunities for cost efficiency and operational effectiveness, and guided transition management. Budgeting and Forecasting: Collaborated on developing and managing budgets aligned with goals. Conducted financial analysis and forecasting for decisionmaking and resource allocation. Financial Controls and Systems: Evaluated controls and systems, recommended improvements for internal controls, risk mitigation, and regulatory compliance. Implemented efficient financial processes. Financial Due Diligence: Conducted financial analysis and due diligence for mergers, acquisitions, or partnerships. Assessed statements, risks/opportunities, and provided investment recommendations. identified Experience Financial Reporting and Analysis: Prepared reports, analyzed performance, and identified trends for strategic planning. Interpreted financial information for business growth and profitability. Financial Forecasting and Planning: Collaborated on accurate forecasts and strategic plans. Utilized data, market trends, and benchmarks for financial planning and resource allocation. Business Planning: Assisted in comprehensive business plans, including projections, market analysis, and risk assessment. Guided growth opportunities, objective setting, and long-term strategies. Financial Training and Education: Conducted workshops on budgeting, analysis, and strategic financial management. Empowered clients with knowledge and skills for informed decision-making and business growth. - Lynka Communication Limited Part-time Sales/Business Development Officer Responsibilities: Identified and cultivated new business opportunities, resulting in increased sales and revenue. Developed and executed targeted marketing strategies to promote new products and services. Conducted market research to identify potential clients and industries for business expansion. Established and maintained strong client relationships, ensuring customer satisfaction and repeat business. Prepared detailed reports on sales activities, market trends, and competitor analysis, providing valuable insights to management. - Zenith Media Company Limited Office Admin and Marketing Manager Responsibilities Successfully prepared annual financial statements, conducted financial analysis, and implemented budgeting processes to support financial decision-making. Demonstrated expertise in payroll management and statutory compliance, ensuring accurate and timely processing of employee salaries and benefits. Established and nurtured client relationships, addressing their inquiries and resolving issues promptly to ensure customer satisfaction. Generated leads and achieved sales targets through effective networking, lead generation campaigns, and targeted marketing initiatives. Developed and implemented referral programs, incentivizing existing customers to refer new clients, resulting in an expanded customer base. Reference Mr Eric Kimei Mr Peter Ngugi Manager ICT Service Delivery United States International University Director Afikia SACCO Ltd Phone: - Phone: - Email : - Email : -