Stephen Ndungu Muiruri

Stephen Ndung'u Financial Accountant / Customer Service / Marketing Manager As a highly motivated professional with a comprehensive background in financial management, customer service, and marketing, I am dedicated to delivering exceptional results and contributing to organizational success. Proficient in QuickBooks and CRM software, I bring a versatile skill set to drive organizational growth and profitability. Contact Phone - Email - Address 116/96 Zimmerman Road Education 2014 M.B.A Finance/ Strategic Management Daystar University 2009 B.A Marketing Kenya Methodist University Expertise/ Skills Experience 2020 – present Afikia Sacco Ltd Financial Manager/Customer Service/Marketing Manager Responsibilities: processing payments and assisting with all financial transactions. preparing payroll and direct deposit accounts. maintaining books including bank statements , transactions and all receipts Managing customer inquiries, ensuring high satisfaction levels. Identifying and promoting SACCO's products and services to existing and potential members. Developing and maintaining strong customer relationships. Ensured compliance with regulatory requirements. Overseeing end-to-end payment processes, including QuickBooks invoice posting and reconciliation. Generating monthly reports, providing a clear financial overview. Streamlining billing and payment procedures and improving accuracy and efficiency. Maintaining accurate client accounts through regular reconciliation. Overseeing a high-performing customer service team, ensuring top-notch service. Resolving complex customer issues promptly and professionally. Conducting training sessions for team skill enhancement. Developing and executing effective marketing plans for brand awareness. Managing social media platforms, driving growth and engagement. Coordinating successful marketing events and promotions. Conducting market research for effective strategy development. • Financial analysis and forecasting • Budgeting and financial management • Customer service and relationship management • Marketing strategy development • Market research and analysis • Team leadership and supervision • Proficient in QuickBooks and CRM software QuickBooks Pro Advisor • Excellent communication and interpersonal skills • Office Administration • Financial Reporting • Financial Forecasting and Planning • Business Planning • Accounts reconciliation 2023- present ERC Together (united states based company) Part -Time) Referral Partner: remote work Responsibilities: Proactively identifying and cultivating strategic partnerships with clients and industry contacts for mutual benefit. Effectively communicating the value proposition of products/services to potential clients through multiple marketing channels. Managing referral pipelines, ensuring timely follow-up and acknowledgment of successful referrals. Collaborate with sales and account management teams to facilitate a seamless transition for referred clients. Set and achieve realistic referral targets, consistently exceeding performance expectations. Adhere to high ethical standards, ensuring trust and integrity in all referral activities. Analyzing referral performance, providing insights and recommendations for program enhancement. Adapting to changing business needs, with a commitment to delivering exceptional customer service. Experience- Keep Content Coming (united states based company) Part -Time Sales Appointment Setter: remote work Responsibilities: Conducted lead generation and appointment scheduling as a results-driven Sales Appointment Setter. Researched and qualified leads through various channels, ensuring alignment with target customer profiles. Conducted outbound calls, showcasing effective communication skills to engage and create interest among potential clients. Led and executed cold calling campaigns, adeptly overcoming objections and articulating compelling value propositions. Diligently followed up with leads, utilizing strategic communication to nurture prospects through the sales funnel. Maintained accurate and up-to-date records in CRM systems, ensuring efficient lead tracking and reporting. Collaborated with sales representatives to understand ideal customer profiles and continuously assessed lead qualification. Generated insightful reports on key performance indicators, offering recommendations for process improvement. Actively participated in training sessions to stay informed about products/services, industry trends, and evolving sales strategies. Adapted to changes in sales strategies, target markets, and product offerings, adjusting approaches for optimal results. - PADA Security and Alarm Systems Ltd Accounting and Financial Manager Responsibilities: Evaluated pricing strategies to maximize sales and revenue. Supported finance department in analyzing marketing expenditures and ROI. Provided financial insights to guide decision-making in sales and marketing initiatives. Prepared reports, analyzed performance, and identified trends for strategic planning. Collaborated on accurate forecasts and strategic plans. Assisted in comprehensive business plans, including projections and market analysis. Conducted workshops on budgeting, analysis, and strategic financial management. Contributed to fostering a culture of continuous improvement and proficiency in financial operations. Managed accounts receivable and payable processes efficiently. Ensured compliance with accounting policies and procedures. Implemented automation tools to streamline accounting tasks. Participated in financial audits and provided necessary documentation. Supported month-end and year-end closing processes. Conducted variance analysis to identify discrepancies and areas for improvement. Provided financial data and analysis for management reporting purposes. Experience- Salad Master Ltd (Bontavita Ltd) Part -Time Sales and Marketing Consultant Responsibilities: Implemented targeted campaigns for lead generation and sales growth. Conducted market research to identify opportunities and improve brand visibility. Utilized CRM software for efficient client relationship management. Provided exceptional customer service, promptly addressing inquiries and resolving issues. Lead a high-performing customer service team to ensure exceptional service delivery. Resolve complex customer issues promptly and professionally, maintaining high customer satisfaction. Develop and execute effective marketing plans to enhance brand awareness. Manage social media platforms to drive growth and engagement, resulting in increased brand visibility. Coordinate successful marketing events and promotions to boost sales and customer engagement. Conduct market research to inform strategic decision-making and enhance marketing effectiveness. Conduct training sessions for team skill enhancement in both customer service and marketing strategies. - Self-employed Accounting & Finance Tutor and Strategic Financial Consultant Responsibilities: Tutoring: Provided comprehensive tutoring in financial accounting, financial management, managerial economics, and managerial accounting. Conducted personalized one-on-one sessions for exam preparation and addressing individual learning needs. Strategic Financial Consultancy: Assisted clients in making informed financial decisions through strategic consultancy services: Outsourcing: Assessed financial needs, recommended outsourcing opportunities for cost efficiency and operational effectiveness, and guided transition management. Budgeting and Forecasting: Collaborated on developing and managing budgets aligned with goals. Conducted financial analysis and forecasting for decisionmaking and resource allocation. Financial Controls and Systems: Evaluated controls and systems, recommended improvements for internal controls, risk mitigation, and regulatory compliance. Implemented efficient financial processes. Financial Due Diligence: Conducted financial analysis and due diligence for mergers, acquisitions, or partnerships. Assessed statements, identified risks/opportunities, and provided investment recommendations. Financial Reporting and Analysis: Prepared reports, analyzed performance, and identified trends for strategic planning. Interpreted financial information for business growth and profitability. Financial Forecasting and Planning: Collaborated on accurate forecasts and strategic plans. Utilized data, market trends, and benchmarks for financial planning and resource allocation. Experience- Lynka Communication Limited Part-time Sales/Business Development Officer Responsibilities: Conducted comprehensive market research to identify potential clients and industries. Developed and executed targeted marketing strategies to promote new products and services. Established and maintained strong client relationships, ensuring customer satisfaction and repeat business. - Zenith Media Company Limited Office Admin and Marketing Manager Responsibilities: Identified and cultivated new business opportunities, resulting in increased sales and revenue. Developed and executed targeted marketing strategies to promote new products and services. Conducted market research to identify potential clients and industries for business expansion. Established and maintained strong client relationships, ensuring customer satisfaction and repeat business. Reference Mr Eric Kimei Manager ICT Service Delivery United States International University Phone: - Email : - Elle Hart CEO Keep Content Coming 2310 N. Henderson Ave. #1191 Dallas, TX, 75206 Phone: Email : -/-- Mr Peter Ngugi Director Afikia SACCO Ltd Phone: - Email : -