Stephen Mwangi

 STEPHEN MWANGI Name of Firm: eDrive LTD Name of Staff: Stephen N. Mwangi Nationality: Kenyan Profession: Information Technology Years with Firm: 5 Years Detailed Tasks Assigned: Providing technical direction on the implementation of the products as well as developing product strategies for execution improvement. Conduct assessments, capacity building and guidance to all stakeholders. Key Qualifications: Education Bachelor’s Degree in Computer Science (B.A.) Cheyney University, Cheyney 1998 USA Institution Project Management Professional (PMP), True Solutions Inc. 2006 Year- Course Computer Science (B.A.) Stephen N Mwangi is currently a Director of IT at eDrive LTD and the Founder and CEO at Zero Gravity. He has more than 23 years’ experience in global standards, practices and procedures of information management systems and automation. Stephen has extensive experience in product development, product design management, budgeting and planning, team management experience, SaaS, program management, training and capacity building of government, NGO, CSO’s and Private teams for sustainability of management systems. He is innovative, influencing, creative, entrepreneurial, committed, sense of humor, strong organizational skills, proven track record to product delivery, problem solving skills, meet deadlines service oriented, motivates others, empathetic, consistent, creativity in mentor others, highly motivated, coach, collaboration and coordination of remote teams with flexibility, using agile practices, intuitive, hands-on, process driven, teamwork, great verbal communication skills, he is highly experienced in relationship development, product innovation, customer insight, focus, competitive data analysis, commitment to teamwork, drives business development strategy, user stories, decision support, qualitative research, applied research, on time service delivery, detailed oriented, collaborative, records/document management, Cloud services, security, quality assurance, UX, capacity building, implementation, sustainability and reviewing developer tools using internal tools and open source. Additionally he has provided leadership and trained Ministerial staff in using ODA tools to collect data and produce reports that have been published ODA annual reports in Tanzania, South Sudan, Uganda and Malawi. He has worked in harsh, fast pace environments and mobilized resources under limited infrastructure. He has significant experience working in international development. He has worked in the US and emerging markets like Kenya, Tanzania, Uganda, Malawi, Zambia, Ethiopia, South Sudan and Liberia, building capacity in Aid Management systems and delivery of distributed Cloud platform applications. Employment Record: Aug 2014 - to Present eDrive LTD Director of IT • Developing and overseeing SMART (specific, measurable, attainable, relevant, time-based) metrics for hardware, software, and storage • Ensuring strategic capacity planning. • Managing all or part of the IT department, including: • Directly supervising some employees • Hiring certain members • Handling employees’ concerns and performances. • Communicating with the technology team and other departments as collaboration requires • Determining business requirements for IT systems • Identifying and eliminating security vulnerabilities with strategic solutions that increase data security • Directing and supporting the implementation of new software and hardware • Identifying and recommending new technology solutions • Managing the organization’s help desk (internal, external, or both) • Coordinating IT activities to ensure data availability and network services with as little downtime as necessary • Overseeing departmental finances, including budgeting and forecasting • Implementing executive policies • Reporting back to the C-suite level Sep 2016 – Present Zero Gravity Distilleries LTD Thika, Kenya Founder and CEO •Increased sales by 50% for the first 180 days •Developed an SMS order platform and increased the customer database and sales by 100% in 60 days •Implemented social media platform content thus increasing customer experience and client service responses by 500% •Recruited and hired, motivate and mentor other staff for different roles within the organization •Created a product plan for the setup and implementation of the organization •Develop and delivering long and short term strategies and tactics for growth. •Develop brand and messaging to attract and retain customers. •Develop and manage budgets for marketing, operations process, and technology. •Develop and manage supply chains to ensure continuity and maintain margins. •Recruit, manage, and develop personnel to support business growth. •Develop a culture of success and employee satisfaction. •Manage operations process to ensure customer satisfaction. •Meet revenue and profit targets. •Work with client and manages time using tracking tools to ensure client satisfaction •Uses Google Analytics to monitor and analyze client trends and behaviors July 2006 – Sept 2018 EMANAGE AFRICA LTD NAIROBI, KENYA IT Director • Managing the Records/Document Management Process implementation • Working with stakeholders as the project manager to ensure project plans and lifecycle are executed in a timely manner. • As a senior project manager, I provide technical leadership and implementation workflows for DevOps initiatives in the region. • Lead agile methodologies (Kanban or Scrum) and product planning of all client projects with short fast pace sprints. • Spearheaded the digital marketing campaigns and used Google Analytics to monitor progress • Ensuring high-quality standards of user needs on all products were met •Managed staff the engineering team using online resource management tools to ensure continuous process improvement. •Increase Customer service feedback channels by 400% within the years 2012 thru 2015 •Implemented social media platforms thus increasing customer service responses by 500% in the three years after implementation •Responsible for providing technical assistance to all stakeholders •Designing and leading high impact ICT strategies and implementations •Increased production output by an average of 60% for three years •Decrease operations cost by 25% for four years straight •Maintained standards for eManageAfrica LTD MIS equipment performance. •Oversaw the procurement, Implementation and installation of Electronic Document Records Management System (EDRMS). •Implementing and managing of Cloud storage and back-up systems •Setup automated records/document management and data on reports. •Implement risk mitigation health metrics for financial services clients in the region •Provide technical assessments, report writing, and recommendations. Sep 2014 – Jan 2016 Ministry of International CooperationCairo, Egypt ODA Consultant Project Manager • Provided strategic direction and Consulting, Developing and enhancing efficiency. • Lead the team in effective sprint planning, managing, monitoring and evaluating functions of the Ministry of International Cooperation (MoIC) and its Affiliated Programmes/Units, • Optimize the allocation of Official Development Assistance to Egypt, inline with Aid transparency and effectiveness principles, and to contribute to the socio-economic welfare of the country. • Advising and drafting the mandates of the MoIC Department responsible for information/database management and data center. • Draft the mandate of an Information/Database Management Committee (IDMC). • Develop a roadmap for an integrated information/database systems development in the MoIC and its affiliated programmes/units. • Subject matter expert of technology of the roadmap for the ministry • Develop and put in place mechanisms to ensure the long term sustainability of added functionalities and accuracy May 2012 to July 2013 Danya International Inc. Nairobi, Kenya Consultant- Regional ICT Manager/ ICT -Advisor •Working with stakeholders and product management teams to ensure project plans are executed promptly. • Negotiate business rules with stakeholders on all aspects of product management and influence decision making. • Implemented eCommerce tools and deployed then via SaaS, IaaS platforms for clients • Increase call center response rate by 100% to address and respond to incident management logs. • Implemented social media platforms thus increasing customer service responses by 500% • In charge of the project development process for the organization maintaining quality standards for both organization and clients. •Provide technical leadership and implementation oversight information communications DevOps (ICT) social development initiatives in the region. • Lead ICT DevOps engineers as scrum master and planning of sprints approaches across multiple projects • Encourage the use of open source technologies where possible. Jan 2009 – May 2012 DEVELOPMENT GATEWAY INTERNATIONAL NAIROBI, KENYA Consultant- Technical Specialist •Responsible for managing client relationships and overseeing progress on project/technical implementations to ensure project are executed. • Managed globally-situated partners and projects, supported product innovation, and lead assessments of systems and user needs. •Built relationships with national & subnational government ministries, research institutions, NGO, Donors, CSOs and/or private sector partners and successfully enable data sharing and data use in multiple African countries. •Provided support and documentation for improving and creating clear data management processes. •Conducted system testing and lead training sessions for users of the ministry in Health, Agriculture, Environment, Finance, Education, International Development to name a few. • Conducted assessments, implementation, maintenance and subsequent upgrades in, Ethiopia, Liberia, Malawi, South Sudan, Uganda and Tanzania. • Identified and developed new and follow-on business opportunities. Lead and support proposal preparation, submission and presentation. • Lead team of engineers in in-country deployments, upgrades or maintenance of new and existing clients. • Provided input to R & D, innovation, and new product development. • Worked closely with clients to understand data use challenges, documented technical needs while collaborating with partners and technical staff to ensure that project milestones are met on time, within budget, and done to satisfaction. • Represent the organization in client-facing meetings and responsible for client relations. • Training of a range of government staff and development partners on using IT systems for data management for financial transparency and data visualization. •Conducted software integrity testing and requirements to ensuring the IT systems meets specification. Nov 2005 – June 2006 PLYMOUTH ROCK INSURANCE CO. BOSTON, MA, USA Sr. Consultant • Led the Quality Assurance DevOps aspect of the project and implemented team building and conflict resolution strategies. • Developed and executed strategic plans for product applications. June 2005 to Nov 2005 AJILON CONSULTING NASHUA, NH, USA Sr. Consultant • Produced status reports to other team members, managers, clients, and product management. •Performed functional regression testing on multiple platforms and utilized defect tracking software. Aug 2004 to Apr 2005 MONSTER INC. MAYNARD, MA USA Consultant • Reviewed product documentation as part of the QA process. •Created, enhanced and executed test plans for Usability and functional testing of the web-based application using .NET technologies. • Managed the performance and regression of automated test scripts and scenarios. • Wrote test plans and specifications; and documented problems and issues. Apr 2004 – Aug 2004 BLUEICE TECHNOLOGIES NAIROBI, KENYA Consultant • Created a detailed report focusing on the improvement of testing processes. •Reviewed the testing methodology in areas including black-box, white-box, and manual and automated regression testing and provided analytical reports. Aug 2001 – Apr 2003 EVARE LLC BURLINGTON, MA USA Sr. Automation Engineer •Developed groundwork for all IT and QA processes and implementations in IBM/ Rational products including Robot, Robotj. •Evaluated all products and provided a strategic overview of the cost and benefits of testing (Manual and automated). • Facilitated training sessions for the analyst, managers, and developers. • Created automated UX scripts for financial services clients June 2000 – June 2001 NEW RIVER INVESTOR INC ANDOVER, MA, USA Quality Assurance Manager •Managed and coordinated the testing efforts of an off-shore QA team in a cost-reducing effort. • Managed budget and generated monthly cost allocation reports. • Reviewed architectural and design of applications and data models. • Created the first quality assurance group in the company. Jan 1999 – Sept 2000 JOHN HANCOCK BOSTON, MA USA Sr. Automation leader • Managed the bug IT system and built the Y2K QA lab. • Built and managed test suites for nightly regression tests. • Trained staff in test automation reusability, integrity, and maintainability. • Facilitated Y2K project system testing efforts for all Annuity Products. Feb 1996 – Jan 1999 NEW ENGLAND FINANCIAL BOSTON, MA USA Sr. Quality Assurance • Ensured standards and full utilization of software development processes. •Created and maintained automated test scripts mainly used for UX on IT systems. • Planned and managed team members. • Assisted in administering Automated test tools. OTHER EXPERIENCE Volunteer: Mothers Love Outreach TECHNICAL SKILLS Programming languages: Basic, Visual Basic, VBScript, C, C++, C#, COBOL, FORTRAN, Java, Java Script, ColdFusion, Pascal, HTML, XML, ASP, ASPX, SQL, Perl, VB.NET, ASP.NET, Code Igniter, Word press, Joomla Databases: Oracle, Sybase, MaxDB, MySQL, IBM DB2 Project management: Jira, Confluence Asana, Rally. IBM/Rational: ClearQuest, RequisitePro, Rose, Robot, Robotj, Pure Coverage, Site Load, and Test Foundation Shunra:Shunra\Cloud Segue: Silk Test, Silk Performer, Silk Planpro Empirix: e-Tester, e-Load, e-Manager Enterprise, e-LoadExpert, Bean-test Mercury: Quick Test Pro, Astra LoadTest, Astra QuickTest, Test Director, ProTune, LoadRunner and WinRunner. Compuware:QArun, TestPartner, QAD Cyrano: Impact, Production, Workbench, OpenSTA Coast: Webmaster Radview:WebLoad, WebLoad Analyzer, WebRM, WebFT Other: SMS, Visual Source Safe, NT, IIS, Linux, .NET, SOAP, WDSL, and UNIX G-Tester, Microsoft office suite, spreadsheets, Docker, Git, Kubernetes, ZenDesk, Pinterest. Languages: Fluency in English, Kiswahili,