Stephen Mungai

With over 3 years of experience in customer operations and B2B Support, I have built a strong track record of handling customer queries, resolving issues efficiently, and maintaining accurately my CRM records to support smooth daily operations. I have achieved consistent improvements in response times and customer satisfaction by managing inbound phone and email communication, coordinating across teams on every case. My experience working in fast paced, environments has strengthened my ability to adapt quickly to changing priorities while keeping my clients as my main priority. I am now looking to apply these skills within a structured contact centre environment where operational reliability and excellent service are key.