Stephen Moses

Technical & Customer Support Expert | 11+ Years | Global | 40hrs/week

Your customers deserve better than slow responses and unresolved tickets. I deliver faster resolutions, happier users, and systems that scale.

In 11+ years across SaaS, telecom, and enterprise environments, I've built and led support operations that consistently outperform — resolving 1,000+ complex tickets, cutting resolution times by 30%, and reducing churn by 25%. I don't just close tickets; I eliminate the root causes that create them.

What I bring to your team:

• Multi-channel support: Live chat, email, phone, and call center management
• Platform expertise: Zendesk, Intercom, Zoho CRM, Slack, Trello
• Certified :ITIL Foundation | Azure Fundamentals| Hubspot Service Hub Software
• AI-forward: Hands-on with n8n and Bubble for workflow automation
• Documentation that works :help content that cut repeat requests by 30%.

I've collaborated with product and engineering teams, trained support agents, and managed escalations across multilingual, global client bases while maintaining 5-star service standards.

Available 40 hours/week. Any timezone. Any day.

I plug into your team fast, adapt to your tools, and start adding value from day one.

If you want a support expert who treats your customers like they're your most important asset, because they are, then let's connect.