STEPHEN
TECSON
Experience
About Me
Experienced professional skilled in customer service,
training, and business consulting. Fluent in English
and Filipino, proficient in Microsoft Office Suite and
Google Workspace. Strong interpersonal skills to
boost customer satisfaction and team performance.
Completed virtual assistance training, proficient in
project and email management, and basic graphic
design. Consistently exceeds performance targets
and elevates company standards.
--#19 Chrysanthemum St CAA,
Las Pinas, City Philippines
https://www.linkedin.com/in/step
hen-tecson/
Technical Skills
Google Workspace
Microsoft Office Suite (Word,
Excel, PowerPoint)
WordPress Management
Basic Graphic Design
American Express
Customer Care Professional
2021 - 2024
·Answered phone calls to resolve card and billing inquiries of card
members
·Ensured that card members’ accounts are up to date
·Recommended “best-fit” products depending on customer spend and
need
iQor
Business Consultant
2017 - 2021
·Ensured that a lasting relationship with the company’s small
business customers is established
·Customized customer’s mobile plans to meet their daily business
needs
·Took escalated calls as needed
HGS - Hinduja Global Solutions
Training Officer-
*·Provided new hire training as needed
·Took escalated calls as needed
·Drove Net Promoter Score of the account by listening to phone
calls and providing coaching for agents
CRM Software
Training
General Virtual Assistant Training
VA Skill Training Center
Education
UPHSL
BSN, Med
2002 - 2006
Character Reference
Atty. Richie
Coronado
John Calingasan
Ramon Garcia Jr.
Afni
Team lead
American Express
Team Lead
Google Workspace
Phone:
Phone:
Phone:
Email Management
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Project Management
Email :
Email :
Email :
Calendar Management
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Completed: May 3, 2024
Focus Areas:
WordPress Management
Basic Graphic Design
Lead Generation
