Stephen Macafe

Stephen Macafe

$5/hr
CSR Rockstar, Leads Generator, Social Media Management
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
36 years old
Location:
Pasig, Metro Manila, Philippines
Experience:
4 years
Stephen Rae Macafe Freelancer Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Work History 2019-08 – present 2017-07 – 2019-03 Virtual Assistant - Freelancer  Provide online chat support  Leads Generation  Email Management  Social Media Management support Customer Service Representative Cimpress – Vistaprint ; Taguig CIty  Provide customers first-class service over the phone, email and chat   Proactively aligning with internal and external partners to Performing other duties as assigned Assist newly on-boarded Customer Service Representatives Preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services and products Ensuring agents understand and comply with all call center objectives, performance standards, and policies Answering agent questions regarding best practices or difficult calls Working with other supervisors and management team members to support agents and maximize customer satisfaction 2014-12 – 2015-09 Customer Service Representative Sutherland Global Services ; Taguig City  Communicating with customers about their experiences with a product  Complaint resolution Management skills Motivation Sutherland Global Services ; Taguig City  Inbound calling international as well as in cross-functional projects and 2016-08  Outbound calling Listening Skills CSR - Mentor  Skills Representing the CARE Operations department in local and 2015-09 –  /srmacafe/ Problem-solving skills Support customers in the creation of creative designs of their compliance with high quality standards  https://www.linkedin.com/in connection with their order continuously enhance customer satisfaction and ensure  LinkedIn: Product knowledge meetings  Email:- Front-line contact person for all concerns of the customers in materials and offer on-demand marketing advice  Personal Info Providing advice on purchasing products and services Effective Communication Work independently and within a global team  Answering customer questions about properly using or accessing a product or service  Listening to customer or client complaints or concerns and working to resolve their issues  Update customer information in the customer service database during and after each call  Work with the management team to stay updated on product knowledge and be informed of any changes in company policies 2013-08 – Business Manager 2014-12 S. Macafe Enterprise ; Pasig City  Oversee the day-to-day operations  Ensuring that the company has the adequate and suitable resources to complete its activities  Organize and coordinate operations in ways that ensure maximum productivity  Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness  Maintain relationships with partners/vendors/suppliers  Ensure adherence to legal rules and guidelines Education- Grand Diploma in Professional Culinary, Baking & Pastry Arts Global Culinary and Hospitality Academy 2005-10 - Bachelor of Arts in Hotel and Restaurant 2010-10 Management Centro Escolar University
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