Stephen Rae Macafe
Freelancer
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries.
Passionate about building strong customer relationships, driving brand loyalty, and increasing customer
engagement.
Work History
2019-08 –
present
2017-07 –
2019-03
Virtual Assistant - Freelancer
Provide online chat support
Leads Generation
Email Management
Social Media Management support
Customer Service Representative
Cimpress – Vistaprint ; Taguig CIty
Provide customers first-class service over the phone, email
and chat
Proactively aligning with internal and external partners to
Performing other duties as assigned
Assist newly on-boarded Customer Service
Representatives
Preparing call center representatives to respond to
customer questions and complaints and troubleshoot
problems with services and products
Ensuring agents understand and comply with all call
center objectives, performance standards, and policies
Answering agent questions regarding best practices or
difficult calls
Working with other supervisors and management team
members to support agents and maximize customer
satisfaction
2014-12 –
2015-09
Customer Service Representative
Sutherland Global Services ; Taguig City
Communicating with customers about their experiences
with a product
Complaint resolution
Management skills
Motivation
Sutherland Global Services ; Taguig City
Inbound calling
international as well as in cross-functional projects and
2016-08
Outbound calling
Listening Skills
CSR - Mentor
Skills
Representing the CARE Operations department in local and
2015-09 –
/srmacafe/
Problem-solving skills
Support customers in the creation of creative designs of their
compliance with high quality standards
https://www.linkedin.com/in
connection with their order
continuously enhance customer satisfaction and ensure
LinkedIn:
Product knowledge
meetings
Email:-
Front-line contact person for all concerns of the customers in
materials and offer on-demand marketing advice
Personal Info
Providing advice on purchasing products and services
Effective Communication
Work independently and
within a global team
Answering customer questions about properly using or
accessing a product or service
Listening to customer or client complaints or concerns
and working to resolve their issues
Update customer information in the customer service
database during and after each call
Work with the management team to stay updated on
product knowledge and be informed of any changes in
company policies
2013-08 –
Business Manager
2014-12
S. Macafe Enterprise ; Pasig City
Oversee the day-to-day operations
Ensuring that the company has the adequate and
suitable resources to complete its activities
Organize and coordinate operations in ways that ensure
maximum productivity
Supervise the work of employees and provide feedback
and counsel to improve efficiency and effectiveness
Maintain relationships with partners/vendors/suppliers
Ensure adherence to legal rules and guidelines
Education-
Grand Diploma in Professional Culinary, Baking &
Pastry Arts
Global Culinary and Hospitality Academy
2005-10 -
Bachelor of Arts in Hotel and Restaurant
2010-10
Management
Centro Escolar University