Stephen Jacobs

STEPHEN JACOBS, PMP, CSM 6117 Glenhollow Drive, Plano, TX 75093 | - |- SENIOR PROJECT / PROGRAM MANAGER A results-driven certified PMP and CSM with a proven ability to deliver enterprise-wide technology solutions. Over 20 years of experience in leading cross-functional on-shore and global teams, cloud migrations, infrastructure projects, Point of Sale (POS), mobile, and software integration in large-scale environments. CORE COMPETENCIES • Program & Project Management (Agile, Waterfall, SDLC) • Cloud Migration (AWS, MS Azure, Oracle Cloud, Cloud SaaS, IaaS, PaaS) • Infrastructure Management (Servers, Networks, Security, Firewalls, SAN, NAS Technology • Data Center Migration • Web and Mobile App Development • Retail Hardware Deployment (POS, Mobile Devices, Pin Pads, Self-Checkout) • Telecommunications • Vendor & Stakeholder Management • IT Governance, Controls, Business Operations • Budget, Scope, Risk, Change Management • Team Leadership & Collaboration PROFESSIONAL EXPERIENCE 7-ELEVEN, Dallas, TX (Contract) Senior Program Manager Consultant | June 2014 – October 2024 North American Store Technology Refresh Program • Led cross-functional teams to manage 25,000 Point of Sale (POS) system cloud upgrades and mobile payment devices across 10,000 stores in the US and Canada. • Directed cloud migration for over 10,000 stores, ensuring network improvements and cloud enablement of back-office servers and POS systems. • Managed an End Device Management (EDM) solution, migrating 25,000+ POS systems to AWS cloud. • Managed relationships with vendors and stakeholders to deliver critical technology refresh initiatives. Enterprise Cloud Migration Program • Oversaw the consolidation of multiple data centers (Wipro, Oracle, MS Azure) and led the migration of 128 applications to cloud platform models Saas, IaaS, and PaaS). • Collaborated with Microsoft Engineers and Cloud Architects to architect, design, and implement the strategic roadmap for Microsoft Azure cloud migration. • Managed infrastructure upgrades for 900+ servers and 440 applications. • Project budget: $5.5M, with 30 resources over 2 years. Application Upgrade & Remediation Projects • Led the Windows 2008 and 2003 server upgrade projects, successfully upgrading/remediating over 850 servers and 123 applications in SaaS, IaaS, and PaaS integrated with SAN and NAS Storage Technology. • Collaborated with System Engineering teams to design and deploy new virtual machine (VM) servers and server hardware, implementing automated backup solutions to enhance system reliability and data integrity. • Collaborated with Network Operations and Security teams to implement firewalls and security measures, optimizing data network paths and enhancing network protection. • Managed a $3.5M project involving 500+ servers and 20 resources over 3 years. Software Distribution Cloud Migration • Led the on-time implementation of the BMC Software Client Management project, seamlessly integrating it with BMC Remedy to enhance POS software distribution across 17,000 Point of Sale (POS) systems. Successfully automated incident reporting for 8,500 7Eleven retail convenience stores, improving operational efficiency and response. • Partnered with cross-functional teams for hardware, network, and firewall implementation. BANK OF AMERICA, Plano, TX Senior Technical Project Manager | May 2006 – Dec 2013 • Led a WAN Data Center Hardening project to enhance network resilience and security across the data center infrastructure. • Served as Program Manager for a Countrywide Financial infrastructure data center migration project, leading the Bank of America transition. • Identified key stakeholders and business owners to create test plans for server shutdowns and relocations to new data centers, ensuring seamless business continuity. • Spearheaded a strategic infrastructure initiative involving the migration of 1,500 enterprise servers, 560 additional servers, and 150 critical applications. • Delivered data security programs and telephony technology upgrades. • Managed a $4.1M Lotus Notes migration project across 5,000 applications. Senior Program Manager • Directed technology and business process changes for the Mortgage Servicing Program Management Team, ensuring alignment with corporate strategies. • Managed a portfolio of 30+ projects, delivering key process improvements, including a 97% success rate in loan modification decisions. • Led strategic change initiatives across multiple businesses and stakeholders that resulted in increased revenue and improved operational efficiency. INTELLIMARK, COPPELL, TX Senior Program Manager • • • • September 2005 – May 2006 Directed a $20 million Bank of America Voice Over IP (VoIP) Program for installing VoIP phones, overseeing a 40-member team of project managers and field technicians and managing vendor relationships with SBC/AT&T and EDS. Led project teams in establishing schedules, strategic planning, and risk mitigation for VoIP phone hardware and software deployments across all Bank of America retail locations. Managed budget, achieving a 30% profit margin, total revenue 35% of earnings. Oversaw monthly income and expense statements, prepared annual forecasts for the IPT (VoIP) project, and successfully negotiated a $300,000 cost-recovery with the client. PRIOR EXPERIENCE • VERIZON TELECOMMUNICATIONS – Project Manager • NTT DATA – Project Manager / Sr. Business Analyst • XO COMMUNICATIONS – Independent PM Consultant • ERNST & YOUNG/INTELLINEX – Sr. Business Analyst • GOLDMAN SACHS/ARCHON GROUP – Sr. Business Analyst • EDS – Sr. Business Analyst EDUCATION UNIVERSITY OF TEXAS AT DALLAS MBA Program, accrued MBA hours BBA, Business Management – Abilene Christian University CERTIFICATIONS • Project Management Professional (PMP),- • Certified ScrumMaster (CSM), Scrum Alliance, Current • Six Sigma training and expertise TECHNICAL SKILLS Cloud Technologies • MS Azure, Oracle Cloud (OCI), AWS Cloud, Cloud SaaS, IaaS, PaaS • Cloud Migration, Server Consolidation, Data Center Migrations Infrastructure & Networking • Servers & Networks, Network Security, Firewalls, End Device Management (EDM), Mobile Device Management (MDM), SecOps, DevSecOps • SaaS, IaaS, PaaS Migration Models • SAN and NAS Storage Technology Software & Application Development • Software Integration, SDLC, Application Remediation • Point of Sale (POS) Systems & Pin Pads, Payment Processing Systems • Project Management Tools: Jira, Confluence, Smartsheet, MS Project, BMC Remedy IT Governance & Controls • IT Governance, Security & Compliance (PCI-DSS, GDPR), Risk Management Methodologies • Agile, Waterfall, Hybrid, Scrum • Business Process Tools: Salesforce, Siebel CRM, Metasolv TBS AWARDS & PROFESSIONAL MEMBERSHIPS • Bank of America Global Recognition (Gold Award: 2010, 2011, 2012) • PMI and Scrum Alliance Member