Stephen Jacob Oguntuga

STEPHEN JACOB OGUNTUGA SUMMARY Dynamic professional with a proven track record in enhancing customer retention and streamlining operations, particularly at Courdeau Catering Nigeria Limited. Expertise in email and calendar management combined with exceptional problem-solving skills has led to notable improvements in operational efficiency. Skilled in providing comprehensive administrative support, ensuring seamless executive schedules and effective communication, resulting in heightened customer service satisfaction. Skills          Email management Calendar management Customer support CRM management Appointment scheduling Data entry Problem-solving Task prioritization Customer service          Microsoft office Lead generation Data Visualization Virtual assistance Administrative support Personal Assistance Hospitality and Tourism Scheduling File management EXPERIENCE FREELANCE Port Harcourt, Nigeria General Virtual Assistant/Airbnb Host/Rental Property Manager 11/2024 – Present  Responded to customer issues to provide immediate resolution and improve retention.  Managed daily email correspondence, ensuring timely responses and organized inbox.  Assisted in the preparation of presentations, reports, and documents.  Oversaw social media accounts to enhance content.  Booked flights, hotel accommodations and ground transportation for smooth travel.  Generated spreadsheets for tracking customer sales activity.  Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.  Handled data entry tasks to help client spend more time on executive commitments.  Created spreadsheets in Microsoft Excel for record-keeping and reporting. COURDEAU CATERING NIGERIA LIMITED Port Harcourt, Nigeria Restaurant Waiter 01/2022 – 0/2024  Explained menu items, describing ingredients and cooking methods upon request.  Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.  Presented menus to patrons, answered questions about menu items and made recommendations.  Greeted customers, provided menus and answered questions about menu items.  Served food and beverages to patrons and confirmed complete orders.  Demonstrated up-selling techniques when appropriate to increase restaurant sales.   Communicated with kitchen staff to stay updated on item availability and customer wait times. Took reservations and to-go orders to streamline process for both customer and restaurant. OSMARTVENTURES Osogbo, Nigeria Personal Assistant 06/2019 – 01/2021  Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.  Managed calendar invites for internal staff meetings or external client engagements.  Designed PowerPoint presentations for monthly divisional meetings with top-level executives.  Researched and prepared information for presentations to high-level executives.  Managed expense reports, including tracking receipts and processing reimbursements promptly.  Organized both physical and digital files and updated reports to coordinate project materials.  Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.  Acted as the liaison between the executive and clients, maintaining strong professional relationships. 3rd Armored Division Legal Services Plateau, Nigeria Computer Operator/ Personal Assistant 01/2017 – 11/2017  Provided user support for all system applications and hardware components.  Verified accuracy and sorted information to prepare source data for computer entry.  Managed email accounts by creating aliases, forwarding emails or resetting passwords.  Directed account management and customer training on company technical software and tools for new accounts and new users.  Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.  Updated hardware, software, and security protections with latest standards.  Monitored system performance, analysed problems and provided solutions to technical issues.  Utilized manual or automated tools to analyse or predict system performance under different operating conditions. EDUCATION/TRAINING BACHELOR OF SCIENCE: COMPUTER SCIENCE/INFORMATICS Federal University Otuoke, Bayelsa State. CERTIFICATIONS   DTP Basic and Advance, NIIT, Port Harcourt, March 2009 DATA ANALYTICS, NIIT, Port Harcourt, September 2020 LANGUAGES English: First Language INTERESTS Reading, Researching, Travelling and Adventuring. REFEREES References available upon request. 10/2011 - 10/ 2016