Stephen Irungu Gichenje

STEPHEN IRUNGU GICHENJE Phone:- Email.-Proffesional Summary A result-driven professional with aspiring progressive career in Information Technology. I am self-driven, ambitious, innovative, analytical, a fast learner, and pride myself as a true team player with good interpersonal skills. I possess a great desire and drive to prosper in all work that I venture into. I also possess experience in Customer Service Sales and Social media management. Adept at listening to customers, negotiating agreements, and developing satisfied repeat customers. Core Qualifications Strong negotiation skills Extensive phone and in-person customer service experience Knowledgeable on product Excellent communication skills Works well as part of a team Excellent with angry customers Reliable worker Experience Skills • • • • • • • Client Relationships Retention strategies Customer Relations Analytical and Critical Thinking Networking and relationship building Online marketing strategies Business Development Work History 2022-10 - Current Technical Sales Representative M-gas Kenya • • • • • • • Responsible for signing up /enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area Responsible for effectively communicating to the customers on any information that will make the experience of the customer good. Responsible for managing the delivery process as stipulated by the organization and use of the required technology Resolved average of 500 customer issues per month through active communication and dedicated research skills. Developed robust pipeline of sales opportunities by maintaining accurate information in CRM. Serviced existing accounts on regular basis to maximize revenue. Clarified customer requests, forwarded product information and answered questions to support sales operations. • • Furnished customers with exemplary service, helping build lasting, lucrative partnerships. Engaged large and medium end-users to deliver company's total value proposition to increase sales. 2022-04 - 2022-09 Freelancer • • • • • • • Social media management and brand placements Virtual assistance Researched and identified innovative solutions to acquire resources and meet customer needs. Gathered, organized and input information into digital database. Increased customer engagement through social media. Monitored online presence of different brands to engage with users and strengthen customer relationships. Designed and implemented social media strategies to align with business goals. 2021-09 - 2022-01 ICT Classroom Teacher Happyland Group of Schoos • Trained and developed students' skills in word-processing, spreadsheet and database programs. • Processed software and hardware by coordinating user setups, installations and upgrades. • Communicated with students to discuss progress and need for tutoring and extra assistance. • Used lectures, demonstrations and discussions to instruct students individually and in small groups. • Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces. • Planned and implemented curriculum to teach up-to-date technology to students. • Ran errands and provided general office support in a professional environment. • Worked effectively in fast-paced environments. 2021-01 - 2021-06 Tracking officer East Africa Petroleum Association • Was assigned the role of tracking petroleum product vehicles from the depot to their offloading area • Route planning • Updating record of all trucks • Making follow-ups on drivers and clients to make goods are delivered • Communicated with carrier representatives, arranging for special deliveries • • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders. Partnered with representatives from different carriers to arrange materials shipments. • 2020-05 - 2020-12 Customer Service Sales Representative Kikapu Fresh Agri • • • • Achieve company sales objectives of products and promotions To reach a Monthly Sales Quota. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns. Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty. 2019-09 - 2020-05 IT Support Ekas Technologies • • • • • • • • • • Responsible for keeping database of returned products and making notes on each customer service transaction Managing computer systems User support Handling bulk SMS to clients Running social media pages Mail handling Assisted in creating, promoting, and executing a wide variety of promotional sales and marketing plans. Developed and maintained relationships with customers to enhance customer satisfaction. Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability. Provided technical support to customers, troubleshooting technical issues and providing solutions. 2015-05 - 2019-07 Serviceman Kenya National Youth Service • Maintained clean, neat, and operational facilities to serve program needs. • Assisted with special events and programs. • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks. • Conducted regular patrols of key areas to spot and control security concerns. • Led weekly volunteer team to clean up public parks and create safe environment • Developed volunteer training program to teach new volunteers best practices. 2017-09 - 2017-12 Attache Ministry of Health • • • • • • • • • • Network installation, configuration and management Hardware troubleshooting and, maintenance IT assets management Identification, diagnosis and resolving of users computerrelated problems Making suggestions and encouraging purchase of products Website update and design Setting up of internet connection Preparation of technical specification Inspection of new computers equipment and accessories Administrative skills in managing an ICT department and report writing Education 2017-01 - 2019-07 Diploma: Information Communication Technology Kinyanjui Technical Training Institute 2011-02 - 2014-11 Kenya Certificate of Secondary Education Kirimara High School 2003-01 - 2010-01 Kenya Certificate of Primary Education Forest Slopes Academy