Stephen Ezeimo

STEPHEN EZEIMO PROFESSIONAL SUMMARY Results-driven Operations and Customer Experience professional with 9+ years of experience across operations management, client services, technical support, and strategic communications. Proven ability to streamline workflows, manage CRM platforms, and deliver service excellence in fast-paced environments. Adept at cross-functional collaboration, data management, and process improvement. Currently building Gadaride, a last-mile delivery logistics platform under GadaTech Group. CORE COMPETENCIES • Operations Management • Lead Generation & Nurturing • Customer Experience (CX) • Strategic Communications & PR • Client Relationship Management • Technical Support • Process Improvement • Social Media Management • CRM Tools (Freshdesk, HubSpot, Pipedrive, Zendesk, Intercom) • Market Research & Email Marketing • Project Management • Telemarketing & Sales • Data Entry & Data Cleaning • Team Leadership TECHNICAL SKILLS CRM & Support Platforms: Freshdesk, HubSpot, Pipedrive, Zendesk, Intercom Project & Task Management: Asana, ClickUp, Trello, Monday.com, Clockify Automation & Outreach: Zapier, Make.com, Lemlist, Apollo, Acuity Productivity Suites: Google Workspace, Microsoft Office Other Tools: Turing WORK EXPERIENCE Operations Officer GadaTech Group | Abuja, Nigeria | 2023 – Present • Oversee day-to-day operational tasks, ensuring seamless workflows and operational excellence. • Collaborate across departments to uphold high standards of service delivery and product quality. • Lead development and operations of Gadaride, a last-mile delivery logistics platform connecting riders and sellers. PR & Strategic Communications Specialist Spiritual Data | 2025 – Present • Develop and execute communication plans that enhance public perception and support business objectives, including media relations, crisis management, and stakeholder engagement. • Foster relationships with key media outlets and manage press releases to maintain a positive company image. Data Processor University of Nigeria Teaching Hospital (UNTH) | 2022 – 2023 • Efficiently processed and organized medical data to meet hospital requirements and deadlines. • Contributed to the accuracy and timeliness of data reporting for medical teams. Chatter / Customer Support Agent Worldonlinework | 2021 – 2022 • Provided real-time customer support via live chat, resolving inquiries and ensuring high satisfaction. • Maintained professionalism while assisting customers with technical issues and service requests. Chat Support Agent Remotely4u | 2020 – 2021 • Handled chat-based customer queries, providing timely solutions and maintaining high satisfaction levels. • Supported clients in troubleshooting technical issues and optimizing service experience. Chat Support Agent Cloudworkers | 2020 – 2021 • Delivered efficient chat-based support, resolving customer concerns and ensuring smooth operations. • Maintained service excellence and quick resolution times. Chat Support Agent Textingfactory | 2019 – 2020 • Provided effective customer support through chat, addressing inquiries and ensuring prompt resolutions. Customer Support Representative New Media Solution | 2018 – 2019 • Assisted customers across multiple platforms to resolve concerns and improve service experience. • Demonstrated strong problem-solving abilities while managing high contact volumes. Customer Care Representative God Is Good Mobility Nig. (GIGM) | 2017 – 2018 • Delivered exceptional customer service through calls, emails, and social media channels. • Resolved customer issues, ensuring a positive company reputation and client loyalty. Sales Executive Ekwufolu Trading Company | 2016 – 2017 • Managed sales inquiries and coordinated product deliveries, ensuring customer satisfaction and repeat business. • Contributed to sales team efforts to expand the customer base. Social Media Manager Prince Paradise Hotels & Suites | 2015 – 2016 • Enhanced the hotel's online presence by strategizing and executing content across social media platforms. • Increased engagement and customer interaction through targeted social media campaigns. EDUCATION & TRAINING B.Ed. in Educational Foundations / Political Science — Nnamdi Azikiwe University, Awka, 2021 Customer Success Manager — Udemy, 2026 Project Management — Udemy, 2025 IBM SkillsBuild Certificate — Google, 2025 Digital Marketing — Digital Witch, Lagos, 2025 IT Fundamentals — New Horizons, Calabar, 2023 Secondary School Certificate — God's Own Secondary School, Umuchu, 2012 CERTIFICATIONS • Customer Success Management (2026) • Project Management (2025) • IT Experience (2025) • ICT Support (2025) • ICT Fundamentals (2023) PERSONAL DETAILS Date of Birth: October 28 Gender: Male Marital Status: Single INTERESTS Reading | Traveling | Adventure | Learning New Skills | Motivational Speaking REFERENCES Available upon request.